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Dishpatch Reviews 2,864

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 338 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding the meals delicious and well-designed by renowned chefs. The ordering process is generally smooth, and the delivery service is often highlighted for its punctuality and careful packaging. Many people also appreciate the clear and easy-to-follow instructions provided, which help them prepare restaurant-quality dishes at home. However, some customers have experienced issues with the delivery service, particularly concerning certain delivery partners, leading to late or mishandled deliveries. A few other people also felt that certain dishes had inconsistent portion sizes or that some ingredients, like potatoes or sauces, were occasionally undercooked or lacked flavor. There were also isolated comments about excessive plastic packaging and a desire for more varied menu options.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the phenomenal ingredients and... See more

Quality

People report positive experiences with quality, praising the phenomenal ingredients and high standard of... See more

Order

Customers consistently note positive experiences with order. Many reviewers find the ordering process easy,... See more

Delivery service

Customers generally report positive experiences with delivery service, often praising on-time arrivals and... See more

Instructions

Reviewers mention positive feedback about instructions. Customers consistently praise the clear, concise, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scallops were large and juicy. The hazelnut and co riander butter gave a nice kick. Th provencal bourride was extremely generous in quantity and delicious. Again the tomato and chilli croutons reall... See more

Company replied

Rated 5 out of 5 stars

Really excellent quality meals devised by well known chefs. Andi Oliver's goat curry is sublime. Also had Michel Roux Jnr beef wellington and last night Cafe Murano (Angela Barnett) Italian steak and... See more

Company replied

Rated 5 out of 5 stars

Sabrina Ghayour Valentine special delivered on time, well packed and it was as delicious as it sounded. It was something different, better than anything we could get locally and suited the occasion.... See more

Company replied

Rated 5 out of 5 stars

We really enjoyed “The Winner’s Table” with Danny Young’s menu. The lobster tail was wonderful with fantastic flavours in the sauce. The fillet steak was beautifully tender, with tremendous accom... See more

Company replied


Company details

  1. Meal Delivery
  2. Grocery Delivery Service

Written by the company

Bringing the best chefs, the biggest dining tables. Restaurant Experiences, delivered to your door nationwide. Part of the John Lewis Partnership


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing meal!

Had the Bistecca alla Fiorentina for valentine's meal - it was amazing!

14 February 2026
Unprompted review
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Reply from Dishpatch

This is amazing to hear Clare!
The Fiorentina really is something else, so we're so glad you enjoyed it!

Best Wishes,
Team Dishpatch

Rated 5 out of 5 stars

Dispatch fans Middle Eastern poussins

This was the first time we have used Dispatch, it offered a different range of choices for an at home Valentine Supper. Arrived exactly on time, contents fantastically packed, instructions clear the menu card is a nice touch. The food was really tasty.portion sizes good , would buy again and have recommended to others

14 February 2026
Unprompted review
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Reply from Dishpatch

Thank you so much for your review Claire!
It's great to hear you'll be spreading the word.

Best Wishes,
Team Dishpatch

Rated 5 out of 5 stars

Exquisite Michel Roux meal for two

We had a delicious Michel Roux meal for Valentine’s Day. A really tasty and delicate saffron soup with scallops, followed by melt in the mouth beef wellington. The passion fruit dessert was really flavoursome - and just the right way to complete a truly excellent meal.

14 February 2026
Unprompted review
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Reply from Dishpatch

This is amazing to hear Louise and we're so pleased that you enjoyed your Valentine's day meal!

We hope you dine with us again sometime soon.

Best Wishes,
Team Dishpatch

Rated 1 out of 5 stars

SHAMBOLIC COMPANY

Ordered Michel Roux valentines meal 2 weeks in advance for Valentines Day. Got an email on the day it was due to be delivered to say we are not getting it. Totally ruined our special Valentines meal . Absolutely rubbish

13 February 2026
Unprompted review
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Reply from Dishpatch

Hi Sharon,

Thank you for leaving us your review and we're so sorry to hear about this.

Taking a look into the conversation you had with our support team it appears that DPD had been a big let down here and we can only apologise for the issue caused here. The support team reached out directly as soon as they were made aware of the report provided, though we fully appreciate that this was far from the experience we wish any of our customers to have in the slightest.

Best,
Team Dishpatch

Rated 5 out of 5 stars

Gorgeous food & portion size just…

Gorgeous food & portion size just right. Nice way to celebrate Valentine’s Day

14 February 2026
Unprompted review
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Reply from Dishpatch

This is great to hear Jackie and we're super happy you enjoyed your Valentine's day menu.

All the best,
Team Dishpatch

Rated 5 out of 5 stars

Absolutely delicious food

Absolutely delicious food, easy to prepare, very happy!

14 February 2026
Unprompted review
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Reply from Dishpatch

Thank you so much for your review and we're so pleased that you enjoyed your experience with us!

All the best,
Team Dishpatch

Rated 1 out of 5 stars

Valentine's dinner ruined

Valentine's dinner ruined by incompetent DPD delivery that was nearly six hours later than the end of their estimated time slot. As such I had to make alternative arrangements for dinner at the last minute. Dishpatch customer services team non existent along with DPD's customer service being missing in action. To add insult to injury, when DPD finally bothered to deliver late in the evening they just dumped it on the doorstep and ran without the courtesy of even ringing the door bell.
My advice is avoid Dishpatch at all costs.

14 February 2026
Unprompted review
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Reply from Dishpatch

Hi Pete,

Thank you for leaving us a review, we appreciate your feedback here. We're sorry to hear that DPD caused such a problem here and as our support team mentioned when you spoke to them it's far from the delivery experience we wish any of our customers to have in the slightest. We received your email rather late in the evening when our support hours were coming to an end and given busy periods, response time can vary, though we can see that our support team responded to you first thing the following morning.

As mentioned, this delivery experience has been escalated over to DPD though if there's anything further our support team can help with, do not hesitate to get in touch.

Best,
Team Dishpatch

Rated 1 out of 5 stars

Delayed without notification

Delayed beyond the date of the planned event. DPD have given me a random date, after some digging, without a choice. Dispatch did not notify my of the delay and there’s no phone number or quick way to contact customer service. I’m requesting a refund.

13 February 2026
Unprompted review
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Reply from Dishpatch

Hi David,

Thank you for leaving us your review and we're so sorry to hear that DPD had been a let down here, it's far from the experience we wish any of our customers to have in the slightest. With regards to our support team notifying customers, we do always try our best to reach out directly as soon as we're made aware of issues. We do not have a dedicated phone line here at Dishpatch though as many reviews can attest to, our support team is always more than happy to help as soon as they can via email.

Best Wishes,
Team Dishpatch

Rated 5 out of 5 stars

Loved the Butter Chicken Party!

Love the Butter Chicken Party! The food was fantastic, the instructions were easy, the timings all worked and we were really please for this special birthday dinner at home.

8 February 2026
Unprompted review
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Reply from Dishpatch

Thank you so much for choosing us for your Birthday dinner Jeremy! We're so happy that you enjoyed it.

All the best,
Team Dishpatch

Rated 5 out of 5 stars

We ordered the Indonesian Seafood Curry…

We ordered the Indonesian Seafood Curry by Rick Stein.
The starter of Thai fish cakes was amazing with a great dipping sauce.The main of Seafood Curry with a generous amount of fresh fish and prawns was excellent.

8 February 2026
Unprompted review
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Reply from Dishpatch

This is great to hear Sheila! Thank you for leaving us a review and we hope you dine with us again sometime soon.

Best Wishes,
Team Dishpatch

Rated 4 out of 5 stars

Find a better courier maybe?

The DPD courier let this service down as didn't bring to our door and didn't notify us it was left down the road. However, once my neighbour had the kindness to bring it over, we were really pleased with it. I am ill and cannot go out right now, this service brings excellent food to your door! The paneer dish was definitely much better than my local takeaway.

6 February 2026
Unprompted review
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Reply from Dishpatch

Thank you so much for your review Jackie and we're sorry to hear DPD had mis-delivered this, it's super frustrating, though we do hope that our support team was able to help.

Best,
Team Dishpatch

Rated 5 out of 5 stars

Really lovely Taste of Padstow …

Really lovely Taste of Padstow …. and it wasn’t Rick Stein🤣
Paul Ainsworth’s meal was delicious - the Rarebit was a triumph, the pasties were small bites of delight and the little hash browns were lovely. The additional sauces and complementary dishes just added the extra zings. Loved it. The ‘desert’ was fudge - I’m not a great fan of fudge, but this was glorious, fruity and sharp with no buttery sickness that usual puts me off fudge!
After this I shall be off to Padstow to check out the restaurant!
Many thanks - especially appreciate the half price offer which made this a real steal! Full price would still have been great value!
The snacky style of the meal, accompanied the English rugby victory a treat!

7 February 2026
Unprompted review
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Reply from Dishpatch

Thank you so much for your wonderful review Pat and if this has encouraged you to try the restaurant, this is a massive compliment so thank you so much!

All the best,
Team Dishpatch

Rated 5 out of 5 stars

Indonesian Curry

Rick Steins Indonesian Curry was a well-balanced meal with fish cakes loaded with fish and a sublime curry full of flavour.
Living in the north-west, I have never eaten food from Rick Stein before and this was an opportunity to check it out.
The menu was easy to prepare and to serve and make it look like a professionally served meal. A very enjoyable evening in, probably at a significantly lower cost than eating in one of his restaurants.

13 December 2025
Unprompted review
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Reply from Dishpatch

Thank you so much for your review Mark and we're glad that you enjoyed Indonesian Curry! Thank you so much.

Best Wishes,
Team Dishpatch

Rated 5 out of 5 stars

Excellent Customer Service thank you!

Have loved Dishpatch offerings for several years now, especially for gifting, and recently had reason to deal with their excellent Customer Service - no fault of theirs, entirely due to my own forgetfulness - however they sorted me out with speed, charm and grace which makes me love them even more!

31 January 2026
Unprompted review
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Reply from Dishpatch

Thank you so much for your review and we're so happy to hear you've enjoyed your experience with us throughout the years! The support team is always more than happy to help however they can, so if you ever need any support, please do not hesitate to get in touch with them!

Best Wishes,
Team Dishpatch

Rated 5 out of 5 stars

Lovely home cooked meals for special occasions

I cant fault this company and idea, yes you have to do some cooking but its all explained and gives you opportunity to talk and relax with family. Plenty of high quality ingredients, had a slight issue with booking and redeeming a credit but swift response to email and issue rectified quickly.

31 December 2025
Unprompted review
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Reply from Dishpatch

Thank you so much for your review Lynsey and we're glad to hear the support team was able to help!

Best Wishes,
Team Dishpatch

Rated 4 out of 5 stars

Getting a little bland and boring

Been a customer for several years now. You seem to be going “off the boil” - maybe the prices need to rise to get better flavours and textures. It’s all getting a bit brown and vac packed slow cooked. When you started you had vibrant flavours and pop up chefs/ restaurants. Now it seems to mainly be celebrity chefs with menus that don’t change significantly.
I get that designing a menu to be shipped and cooked at home comes with challenges but some restaurants manage this much better than others.
Our local Michelin star restaurant manages to change their menu every month with the boxes containing a great selection of interesting flavours and textures with some cooking from scratch required. They also provide the provenance of all the main ingredients especially meat and cheese and we are certain they are responsibly sourced.

31 January 2026
Unprompted review
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Reply from Dishpatch

Hi Frances,

Thank you for leaving us a review and this is a fair criticism.
With our menus as I'm sure you're aware, we do change them seasonally rather than monthly. Given our scale and delivering all over the UK, we like to ensure consistency when producing menus and due to the scale also it can be challenging to produce different menus monthly. This is however one major benefit of the Supper Club Membership - The members exclusive menus, which the team puts a lot of effort into producing, though we greatly appreciate your input on this. In terms of provenance, this is something the team is very conscious about and we're working on this, though if you ever have any questions about this with any of our menus, we'll be more than happy to help!

Best Wishes,
Team Dishpatch

Rated 4 out of 5 stars

Not cheap but reliable quality, good for a special occasion

Very tasty food which I have enjoyed with friends on several occasions
Portion sizes are generous always enough for three
quality is excellent and the delivery always comes right on time
I know its all the extras that makes it special but all the little packages can be a bit fiddly

2 February 2026
Unprompted review
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Reply from Dishpatch

Thank you for your review David and we're glad to hear that you've been enjoying your experience with us. We do try to keep all of our menus as simple as possible, though some can involve a little more preparation than others depending on the menu. You can always check the instructions for each of our menus on the webpage directly, so you'll know what's expected beforehand.

Best Wishes,
Team Dishpatch

Rated 5 out of 5 stars

Such a treat and a great alternative to…

Such a treat and a great alternative to a traditional take away. Customer service second to none which is unusual now.

31 January 2026
Unprompted review
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Reply from Dishpatch

Thank you so much for your review Viv and it's always a pleasure to help.

All the best,
Team Dishpatch

Rated 5 out of 5 stars

A last minute decision to enjoy a…

A last minute decision to enjoy a Dishpatch dinner. (Andi Oliver’s Chocolate curry goat).
We chose a favourite chef and she didn’t disappoint.
Well seasoned, fresh flavours, exceptionally balanced meal. Loved it!

31 January 2026
Unprompted review
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Reply from Dishpatch

Andi's Chocolate Curry goat doesn't disappoint Anna, it's a firm favourite for sure! So pleased to hear that you enjoyed it.

Best Wishes,
Team Dishpatch

Rated 4 out of 5 stars

Very efficient ordering and delivery

Very efficient ordering and delivery.
Butter chicken tasty and tender. Delicious dhal.
Prepartion could not have been easier.

31 January 2026
Unprompted review
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Reply from Dishpatch

Thank you so much for your review Stephen and we hope you get to dine with us again sometime soon!

Best,
Michael

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