Discovery Holiday Homes Reviews 164

TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Absolutely disgusting service and as I can see from your reviews, nobody likes you. I have a booking with Clarkson Street Apartments and they refused to change the booking date as I had to take my 1 y... See more

Rated 1 out of 5 stars

I left an apartment manage by this company in immaculate condition. They thanked me for my stay and agreed the security deposit would be refunded. That was over a month ago. Every time I message them... See more

Rated 1 out of 5 stars

Watch out! Don’t book! They do not return the deposit promptly and the apartment is nothing like the advertisement. The place is hot, noisy, smells of mold and chlorine, and is furnished with cheap,... See more

Rated 1 out of 5 stars

Deposit due back but still waiting and chasing. Very poor tone in their correspondence, almost arrogant, and they wait 14 days so you can’t change your review. Very cunning of them but very poor. I... See more

Company details

  1. Cottage
  2. Vacation Rental

Information provided by various external sources

A wide selection of holiday homes, self catering apartments, cottages & villas to rent worldwide. Choose from our selection of luxury holiday homes and book your next stay now! We have a broad range of rentals including large, budget, luxury & pet friendly holiday homes! Please feel free to contact us for expert advice: Call: +44 (0)1803 213814 or +44 (0)1803 211465


Contact info

1.1

Bad

TrustScore 1 out of 5

164 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic stay at Polly's Place

My family and I stayed at Polly's Place for a week and couldn't fault it in any way. The accommodation, furnishings and the view were perfect. One of our party has breathing problems and we had arranged for her oxygen machine to be delivered to the house. Debs, the house keeper, went out of her way to ensure she was there to take delivery. Well be back there soon!

12 April 2016
Unprompted review
Rated 5 out of 5 stars

Galmpton boathouse rocks

We so enjoyed our stay at the Boathouse. The views were stunning, the wildlife incredible, the owner was fantastic - a little luxury in a beautiful and tranquil setting. Highly recommend.

11 April 2016
Unprompted review
Rated 5 out of 5 stars

Hillview cottage Brixham

Absolutely beautiful cottage very comfortable with stunning views.
Perfect cd collection on 2nd floor to relax recline and watch the boats bobbing away on the harbour.
Easy stroll down to some delicious restaurants and friendly pubs,though return journey a little more strenuous up lots of steps.
Great big bath to wash away any aches or pains and an adequate kitchen with lots of little extras such as condiments and a bottle of milk on arrival which was most welcome.
Perfect dog friendly base to appreciate the beauty of Brixham and explore Torbay would definitely return tomorrow.

11 April 2016
Unprompted review
Rated 5 out of 5 stars

Amazing, comfortable, unique and relaxing.

My Partner and I took a 2 night break in Beach Hut #2, and had an wonderfully relaxing time. Once the car was parked up, we didn't have to miove it again untill it was time to head for home. Everything you need is within walking distance, with plenty of eateries and pubs close by.
The Clipper Cafe right next door is an absolute stea, and serves and amazing breakfast, as well as evening meals.
There are hidden Gems too, we highly recomend a visit to Sheldon Zoo, and seek out the Smugglers Tunnel too.
All in all, a great get-away-from-it-all break, we can't wait for the next time we stay!

3 March 2016
Unprompted review
Rated 5 out of 5 stars

Forget California dreaming, live it in Beach Hut 5 !!

Booked this as a surprise Valentines for the wife, gents if you need to boost your brownie points up, this is the place. For me it was worth every bit of the 3 hour drive. Attention to detail puts some 5* hotels in the West End to shame. The wife was a bit upset when we lefted, as we drove down the road she looked behind and said "You've forgot to hitch up the hut to the car !!!.

18 February 2016
Unprompted review
Rated 5 out of 5 stars

Hotel stay

Had 2nights at the Buccaneer which only has 3 rooms but they have had recently refurbished the rooms which are excellent, every thing you would need and very spacious, owners were very nice and helpful and I look forward to returning soon,

24 January 2016
Unprompted review
Rated 2 out of 5 stars

Price went up after booking and paying deposit

We had a lovely 3 night break over the new year period, and cannot fault the accommodation at all. However, we would be very guarded against booking through Discovery Holiday Homes again in the future, as they put their prices up by approximately 15% after we had booked, had our booking confirmed, and paid our deposit, blaming the increase on a "technical error".

When we queried the legality (and ethicallity) of this increase we were given the option of cancelling our booking with a full refund of our deposit. It would have been nicer to have been given an apology without having to ask for one, or to have been offered a gesture of goodwill for something which was very much not our error. As it turned out, we kept our booking, paying the extra money, as it had taken so long to find the right property at the right price (!) in the right location, and there were very few suitable alternatives available.

15 January 2016
Unprompted review
Discovery Holiday Homes logo

Reply from Discovery Holiday Homes

Dear Andy,
Thank you very much for your feedback following your stay at one of our properties. I'm delighted to hear that you enjoyed your stay in the property, and do apologise for any inconvenience faced as a result of technical issues. We do always try to resolve these issues as promptly as possible to ensure minimum inconvenience for all.
We do hope that this error did not impact on your stay at the property, which still represents excellent value for money. However, we would like to offer your booking fee waived should you choose to stay with Discovery Holiday Homes again in the future.
Thank you again for your feedback today; we hope to hear from you again soon.
Best wishes,
The Discovery Holiday Homes Team

Rated 5 out of 5 stars

hutchinghays

we had a great time, the house was lovely, and Liz the owner could not of been more helpful, fantastic from start to finish, we rent quite a lot of holiday homes and this is up there with the best, thanks to all.

5 January 2016
Unprompted review
Discovery Holiday Homes logo

Reply from Discovery Holiday Homes

Dear Tony,
Thank you so much for your kind words about Hutchinghayes in Combe Raleigh, near Honiton. This property is new to the holiday market and so I'm thrilled to hear that you've found the experience to be such an enjoyable one.
If you would ever like to return to this or any other property on our listings, please do get in touch.
Best wishes,
The Discovery Holiday Homes Team

Rated 5 out of 5 stars

River View Shaldon

River View Shaldon has everything you could ever need on a holiday and personal touches are wonderful! Owners are extremely helpful in every way! Would highly recommend to anyone and would revisit if the opportunity arouse!

3 January 2016
Unprompted review
Rated 5 out of 5 stars

A very pleasant stay at Bywater

We really enjoyed staying at Bywater! Finding it at night is a bit of a challenge as there is no prominent sign and the entrance is a hard right turn of the road from Shaldon. The house is cleverly orientated to give great views of the river from nearly every room making it restful and interesting for guests who are not used to seeing wading birds before breakfast or rowing teams afterwards. The property has great facilities including a fully equipped kitchen (we cooked for at least seven every day and up to eleven) and the best showers I have experienced in such accommodation. It comes to something when the only things we could have done with were an extra peeler and a kitchen clock or timer.
Thoroughly recommended

28 December 2015
Unprompted review
Rated 2 out of 5 stars

An Eye Opener !

Booked through DIscovery Holiday Homes who are the Management Company to stay at Balcony Belle now renamed Balcone Vista ! Initially we could not find the key as the key safe boxes aren't numbered and their are 3 Apartments in this Building. The Common areas to the Property smelt very musty and damp, when we finally got into the Property it had not been cleaned after the previous Holiday Makers, used bed linen left on the bed's, dirty towels all over the Bathroom floor ! the Property Decor looked very tired and in need of some TLC. not at all as portrayed in the write up on The Owners Direct Website. Initially we contacted the Cleaners who were very rude and put the phone down on us, then after contacting the Owners of Discovery Hoilday homes they suggested we go for a meal for three hours whilst it was cleaned which we rejected as the Property was not as advertised and wanted to stay somewhere else, At first they tried to put us into the Hotel adjacent to the Property but they only had Single rooms, they then offered the Ground Floor Apartment but again this had not been cleaned, can't believe that Properties aren't cleaned once vacated, plus this Apartment had no Sea View which we had booked, only Parked cars.Eventually after a lot of pressure from ourselves after arriving at 4pm we were offered the Penthouse Apartment and gained acccess after 10pm, taking into account we had left home at 10am and only here for 1 week, although we enjoyed our stay in The Lighthouse Apartment which is a credit to it's Owner's it did take the edge off our Vacation and to date The Owner of the Property has not even been in touch with us to apologise !

10 December 2015
Unprompted review
Rated 5 out of 5 stars

Great house, brilliant location

The house was excellent with views of the river and out to sea. Location very central, 2 mins walk to a lovely pub and only a little further to the waterside.

29 November 2015
Unprompted review
Rated 5 out of 5 stars

Amazing trip Beach Hut 2

We had the most fantastic trip to Shaldon, the Beach hut was just incredible, I can't praise it enough. The views and beach were beautiful and quite literally on our door step.We went in November and we were toasty warm inside the beach hut, which came equipped with everything you need for your stay there. Neither of us wanted to go home and we've already been looking at availability to visit Shaldon and stay in the beach hut again. Feel like I shouldn't be writing this as everyone will be booking it now!

24 November 2015
Unprompted review
Discovery Holiday Homes logo

Reply from Discovery Holiday Homes

Thank you so much for your glowing review of Shaldon Beach Hut 2 Nicola! Both ourselves and the owner are delighted to hear that you've shared the amazing experience which so many guests have enjoyed in the past.
If you do manage to find a spot that's available in the calendar then please let us know and we will be happy to welcome you back.
Thanks again!
The Discovery Holiday Homes Team

Rated 5 out of 5 stars

wonderful

I had such a relaxing and comfortable break in a room that was absolutely gorgeous and with hosts and staff that could not have been more welcoming,pleasant and helpful if they had tried, i genuinely did not want to go home. As for the food in the buccaneer it was excellent. I have already told friends and family about my break and would have no hesitation in recommending it to anyone, the weather may not have been the best, but it was november :) however this did not detract from the absolute pleasure and relaxation, thank you so much to everyone for making me so welcome

17 November 2015
Unprompted review
Rated 2 out of 5 stars

Decor Needs updating but lovely views.

Although the apartment was spacious with lovely views, it had a smell of damp and the decor needed updating. It says that it accommodates seven but it could benefit from an extra toilet and shower. Wifi would also be a good addition! That aside, we had a lovely holiday in Hope Cove and the apartment is in a great location, just a few mins walk from beach and pub.

2 November 2015
Unprompted review
Discovery Holiday Homes logo

Reply from Discovery Holiday Homes

Hi Claire,
Thank you for your feedback regarding the property, which we will of course pass onto the owners for their attention. It's always great to hear back from guests so that owners can make any improvements necessary, to try and make all guests' stays as enjoyable as possible.
I'm delighted to hear that you did enjoy your holiday, and would be happy to welcome you back to this or any other property on our listings in the future.
Many thanks,
The Discovery Holiday Home Team!

Rated 5 out of 5 stars

wonderful

The cottage is very well equiped with wonderful southerly views of the sea and coast from all rooms.
We had very good weather so we really saw it at its best.
The location is a pleasant 15 minutes walk from Kingswear and you will need a torch if its dark. This may not suit everyone but we loved it.

27 October 2015
Unprompted review

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