We have just come back from a lovely week in Malta staying at the Mayflower hotel. After finally meeting two team members from Discover Access they were friendly, polite and explained previous questi... See more
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Review summary
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Good experience overall. Booking and communication with DiscoverAccess went well. With regards to Fairways Club, our accommodation was clean and spacious. We were near the large pool and pool bar... See more
Company replied
The experience was almost 5 stars, however, double bed mattress was made up using two single mattresses rather than a double, a walk in Shower, mini fridge, hair dryer &a secure safe in the room. The... See more
Company replied
Loved it at club las calas Great location and not more than 10 mins walk from the sea front. Great on site restaurant for breakfast/lunch & evening meals. Only downside which is being addressed... See more
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Company details
Written by the company
Access Clubs is your passport to affordable holidays at quality worldwide resorts. With Access Clubs, not only does everything look simple, it is simple. We provide you with advice, choice, quality and service. As Access Clubs Holiday Owners you will have continuing entitlement to fabulous holiday accommodation at a selection of quality international resorts and you will enjoy an efficient reservations service. Simply call the Access Clubs Reservation Centre to book at any of the Access Clubs resorts or in any of more than 2,000 resorts worldwide, through our association with other developers. Enjoy also that last minute extra holiday: look out for weeks on offer exclusively to you at discounted bargain rates. We have a simple philosophy: we believe in providing you with the very best holiday… anywhere and always!
Contact info
P.O. Box 8 , SPB 1000, St. Paul's Bay , Malta
- +356 21582416
- customerservices@discoveraccess.biz
- discoveraccess.biz
4.2
Great
202 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
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After being a member of club Riza For over 30 years …
After being a member of club Riza For over 30 years Which has become discover access We have enjoyed every holiday we have taken here in Malta and Lanzarote , we are heartbroken with the closing of club Riza sadly it has come to an end And so are the reps My contract is still remaining with access leisure and the reps Jaye and Andrew have done their best to accommodate my holiday weeks Plus honouring the contract I had with club Riza
So with new adventures with discover access we are trying the new Mayflower Hotel Pauline and family
17 April 2023
Unprompted review
Avoid DISCOVER ACCESS
Avoid, Avoid and dont waste your time or money!!
If its too good to be true, it probably is.
Absolutely pathetic company. They are not registered with companies House under the DISCOVER ACCESS name. Wasted an hour with the salesman, interrupted the sales chap at this point and said you haven't given me a price of the membership and you are wasting my holiday time. Said I'm off, he replied it would be another hour yet!!! No thank you
Don't be fooled by them, the first free holiday they offer costs £1200 which is more than we paid for the holiday we had already booked.
17 November 2022
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
We're truly sorry to hear about the negative experience you had with DISCOVER ACCESS. Your feedback is important to us, and we appreciate you taking the time to share your thoughts.
We understand your concerns about the registration and the sales process, and we apologise for any inconvenience caused during your interaction with our team. Clear and transparent communication is crucial, and we regret that this was not your experience. I can clarify that Discover Access is a club name (Holiday Product) and not a company name. The name of the vendor is on your agreement, including registration details.
We want to assure you that we take your feedback seriously and are actively working to address the issues you've raised. We're committed to improving our processes and providing a better experience for our potential customers.
Regarding the pricing, we apologise if our initial offer didn't meet your expectations. We're continuously working to refine our offerings to ensure they align with our customers' preferences and budgets.
Thank you again for sharing your feedback. We value your input as it helps us to learn and grow.
Best regards,
discoverAccess
Scam! File a Police report in Malta
This is the worst scam going.
The first person outside our hotel asked us if we're English (they are only targeting English people). They took us to an old run down hotel, Riza Club Hotel, to take a photo and post it on social media for some free bus tickets.
They then spent 3hrs coercing us into signing into the "club" for a year.
We felt extremely uncomfortable and wanted to leave but kept on distracting us.
We didn't pay any cash up front as we refused. They asked for our bank details instead and we said we didn't have our bank cards with us at the time. They said pay us when you return to the UK.
We have sent them an email to exit this within a 14day cooling off period and also gone to Mosta to file a Police report.
I strongly suggest anyone else who is caught out also files a Police report in Malta!!
22 August 2022
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
We sincerely apologize for any frustration or inconvenience you've experienced with our services. We understand your concerns regarding the agreement, and we're here to address them as best we can.
While agreements can be challenging, we're committed to assisting you in finding a resolution. We value your feedback and want to ensure that your experience with our company is fair and positive.
Regarding your perception of our company, we want to emphasise that our intention is never to be involved in any sort of scam. We take this matter seriously and will be investigating the situation to understand what led to your frustration and concerns.
We understand your intention to file a police report, and we understand you can exercise your right to do so if you believe there has been any wrongdoing. Our aim is to ensure that your concerns are addressed and that any potential misunderstandings are cleared up.
Please contact our customer support team at customerservices@discoveraccess.biz so we can discuss your situation in detail and work towards a solution. We're here to assist you and find the best way forward.
Thank you for sharing your feedback, and we're dedicated to addressing your concerns in a respectful and constructive manner.
Best regards,
discoverAccess
AVOID!!!
AVOID Got conned into this and have had nothing but grief ever since. Took our free week in Malta, had welcome meeting to ask us to upgrade our contract, more money, obviously didn’t. A month after getting back managed to log in to rubbish website only to find we couldn’t open webpage, says invalid and doesn’t exist! Absolutely furious. Has anyone gotten any legal advice about this ? Love to hear.
4 August 2022
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
We're truly sorry to hear about the frustration you've encountered with our services. It's disappointing to learn that your experience has been far from what you expected.
Your feedback is important to us, and we take your concerns seriously. We apologise for any inconvenience you've faced with the website and the communication you received after your initial experience.
We understand your frustration and would like to work towards resolving these issues. Please reach out to our customer support team at customerservices@discoveraccess.biz so we can address your concerns and provide assistance in getting your experience back on track.
Thank you for sharing your feedback, and we're committed to learning from your experience to improve our services for all our members.
Best regards,
discoverAccess
Works for us
We signed up with Discover access whilst on holiday in Malta in Jan 2019.
We commenced our one year membership with our free week in Nov 2019 and actually added a 2nd week which was at a very reasonable cost (late break). We stayed at the Preluna with a superb apartment overlooking the sea in Sliema.
We followed this with two UK breaks at beautiful apartments in Aviemore (Jan 20) and the Lake District (Feb 20) before Covid stopped everything in March.
We were supposed to go touring in America in May and had a week booked through DA in Sedona AZ and thought we may lose our money.
DA contacted us (so didn't have to chase) and asked if we would like them to cancel and credit our money back which we did.
As our membership was due to run out in November and Covid had stopped us using it to the full they have extended our membership for free until August 2021 which we thought was excellent gesture from them.
Our next trip is to Cornwall for Xmas, looking forward to it as have really missed holidays.
If you like to travel whether at home or abroad (lots of countries available) and get excellent self catering accommodation at a bargain cost its a good company in my view. We are compulsive travellers and don't mind sorting our own flights. transfers, etc so get good value.
Looking forward to some abroad holidays next year.
Really surprised at some of the negative reviews, I haven't found any problems we get exactly what we signed up for.
2 December 2020
Unprompted review
Initial salesman on street with scratchcard saying for Maltese tourist board.
Went to meeting told was holiday club.Another name for none used timeshare.Told at meeting after signing for five year term was given another year alledgely free.This not the case as after taking half the payment as not able to take full amount on the day.The five year has cooling off cancellation BUT the one year so called FREE not able to cancel so then costs the half fee of five years.Also tell you can get cheaper flights not true on my first try with them.Cannot access site until had first welcome week. Although had first meeting to get roped in.Now have to also have meeting at welcome week to listen to more lies or pay for week if not turn up.Personally would leave alone.
23 February 2020
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
We appreciate you sharing your feedback about your experience with us. We understand that misunderstandings about the terms can lead to frustration and disappointment, and for that, we sincerely apologise.
Clear communication is of utmost importance to us, and we deeply regret any confusion that may have arisen. We will address your concerns with our staff and make sure that clients have full understanding of the terms.
Please reach out to our customer support team at [contact email/phone number] so we can discuss the terms in question and provide any necessary clarification. Our team is here to assist you and help resolve any misunderstandings. This in order to prevent the same situation happening again.
Your feedback is invaluable in helping us improve our communication and ensure that all customers have a positive experience. We appreciate your patience and the opportunity to make things right.
Best regards,
discoverAccess
Scam avoid like the plague
Scam avoid like the plague, we wanted to leave the consultation but the rep got angry and rude and said we had to stay to speak to his boss but we left anyway
12 September 2019
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
We're truly sorry to hear about your negative experience during the consultation and are sorry to hear about your feelings of discomfort and frustration. We deeply regret that you had to encounter such a situation.
Our aim is to provide transparent and respectful interactions, and we're disappointed to hear that this was not your experience. We understand your decision to leave, and we apologise for any inconvenience caused by the behavior of our representative.
We take this feedback seriously and will be addressing the issue with our team to ensure that our customers are treated with the utmost courtesy, respect and understanding.
We would appreciate the opportunity to speak with you further to gather more details about your experience. Your insights will help us improve and prevent similar situations from occurring in the future. Please feel free to reach out to us at [contact email/phone number].
Once again, we apologise for the negative experience and appreciate your feedback as it helps us grow and improve.
Best regards,
discoverAccess
Staff all very helpful apartments…
Staff all very helpful apartments spotless money I paid good value looking forward to going back
29 June 2019
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
Thank you for sharing your positive experience with us! We're delighted to hear that you found our staff helpful and the apartments spotless. It's wonderful to know that you feel you received good value for the money you paid. We're equally excited to welcome you back and provide you with another memorable stay.
If you have any special requests or preferences for your next visit, please feel free to let us know. We're here to ensure that your return is just as enjoyable, if not better, than your previous stay.
Once again, thank you for your kind words and we look forward to hosting you again soon!
Best regards,
discoverAccess
Worse than timeshare!
Worse than timeshare. Borderline legal. Preying on pensioners for quick cash. Offering services they cannot provide and cheerfully unrepentant. Run, avoid, say no.
26 October 2017
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
We're truly sorry to hear about your negative experience with our services. It's disheartening to know that we've fallen short of your expectations and left you with such a negative impression.
We want to assure you that our intention is never to take advantage of anyone, especially not pensioners. We take your concerns seriously and are committed to addressing them.
We would greatly appreciate the opportunity to learn more about your specific situation and gather more details about the services you found lacking. Your feedback can provide us with insights that will help us improve our offerings and ensure that this doesn't happen again.
Please reach out to us directly at customerservices@discoveraccess.biz so we can discuss your experience in more detail and work towards a resolution. Your feedback is valuable to us, and we are dedicated to making things right.
Thank you for taking the time to share your thoughts. We're here to listen and learn from your feedback.
Best regards,
discoverAccess
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