We have just come back from a lovely week in Malta staying at the Mayflower hotel. After finally meeting two team members from Discover Access they were friendly, polite and explained previous questi... See more
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Good experience overall. Booking and communication with DiscoverAccess went well. With regards to Fairways Club, our accommodation was clean and spacious. We were near the large pool and pool bar... See more
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The experience was almost 5 stars, however, double bed mattress was made up using two single mattresses rather than a double, a walk in Shower, mini fridge, hair dryer &a secure safe in the room. The... See more
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Loved it at club las calas Great location and not more than 10 mins walk from the sea front. Great on site restaurant for breakfast/lunch & evening meals. Only downside which is being addressed... See more
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Company details
Written by the company
Access Clubs is your passport to affordable holidays at quality worldwide resorts. With Access Clubs, not only does everything look simple, it is simple. We provide you with advice, choice, quality and service. As Access Clubs Holiday Owners you will have continuing entitlement to fabulous holiday accommodation at a selection of quality international resorts and you will enjoy an efficient reservations service. Simply call the Access Clubs Reservation Centre to book at any of the Access Clubs resorts or in any of more than 2,000 resorts worldwide, through our association with other developers. Enjoy also that last minute extra holiday: look out for weeks on offer exclusively to you at discounted bargain rates. We have a simple philosophy: we believe in providing you with the very best holiday… anywhere and always!
Contact info
P.O. Box 8 , SPB 1000, St. Paul's Bay , Malta
- +356 21582416
- customerservices@discoveraccess.biz
- discoveraccess.biz
4.2
Great
202 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
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Great value for money
I thought it was about time I wrote my review of our experience with Discover Access.
For us it started with a pretty awful first trip to Malta in 2018, we had a week off and needed a break, we had planned Turkey but couldn't get the flights and Malta was suggested so we had a week in Qawra with Teletext Holidays staying at the White Dolphin. On arrival our hands sank and could have easily taken the taxi back to the airport as the accommodation was such a dump.
Tried to find representative who were next useless.
Anyway second day of holiday and we were stopped on the front at Qawra and invited to a presentation.
Being aware of the hard sell of timeshares we planned to listen and stick our guns as I expected it to be way too expensive.
Anyway we listened and had the tour of the Club Riza (sadly no more RIP!) and we were incredibly surprised at the price, unlimited weeks and no maintenance fees, seemed too good to be true.
Decided to work out some figures and taking in account the two free weeks we were offered I established that we only needed to use it a handful of times to get our money's worth so actually was a no brainer, especially with discounted UK breaks too which we expected to make use of too.
In the end we tried to negotiate a room at the Riza for the rest of stay as our own accommodation was so awful, but sadly the Riza was fully booked, however we negotiated a day pass to allow to use the pool and facilities at the Riza which we truly made use of, only sleeping in our dump.
There was no hard sell and we could have walked away had we chosen to do so.
Thanks to Discover Access we salvaged something from our 2018 holiday.
Unfortunately through no fault of Discover Access it would 4 years before we returned as sadly my wife was taken ill just before our 2019 holiday and diagnosed with cancer and despite coming through we then had the global pandemic.
In 2022 we returned and payed a small fee which gave us back those lost years and we had a wonderful stay.
The Riza was wonderful accommodation and the best apparthotel I've experienced. We were therefore gutted that 2022 was it's last year.
We have since returned and stayed at the Mayflower a few times, the most recent being in one of the penthouse rooms which along with the excellent breakfast package has been a wonderful stay, although we still miss the spacious suites at the Riza and would like to see a decent apparthotel option.
We have also made use of UK breaks too with an excellent 7 night stay in Scotland.
We are looking forward to making up for last time and making the best of the club.
It has worked out for us and has been excellent value for money.
The only word of caution is the meetings during each stay in Malta when they will try and sell upgrades, just need to stick to your guns if it doesn't work for you.
That being said overall we have happy.
19 October 2025
Unprompted review
Reply from Discover Access
Dear Mr. Soul,
Thank you sincerely for taking the time to share such a detailed and thoughtful review of your experience with discoverAccess. It was a pleasure to read about your journey with us — from your first introduction back in 2018 to your most recent stays in Malta.
We’re delighted to hear that discoverAccess helped turn around what started as a disappointing holiday and that your membership has continued to provide excellent value and memorable stays over the years. It’s also heartening to know that you enjoyed your experiences at both Club Riza and The Mayflower, and we truly appreciate your kind words about our team and accommodation options.
We completely understand your sentiment about missing Club Riza — it certainly held a special charm for many of our long-standing members. Please rest assured that we are continually working to expand and enhance our portfolio, including identifying properties that offer that same spacious, home-from-home feel.
We also appreciate your honest feedback regarding upgrade presentations. While these meetings are intended to keep our members informed about new benefits and opportunities, we fully respect that participation in any upgrade is a personal choice.
Thank you once again for your loyalty and for taking the time to share your story so openly. We’re thrilled that you’ve been able to make such wonderful memories through discoverAccess and look forward to welcoming you on many more holidays to come.
Warm regards,
discoverAccess
We've had some great holidays
We've had some great holidays, all of the resorts have been clean and very will equipped with everything you need and great locations.
Would recommend
16 October 2025
Unprompted review
Reply from Discover Access
Dear Ms. Atkinson,
Thank you so much for your lovely feedback!
We're very happy to hear you’ve enjoyed your holidays and found our resorts clean, well-equipped, and in great locations.
We truly appreciate your recommendation and look forward to welcoming you again soon!
Warmest regards,
discoverAccess
Hotel Roma Tor Vergata is located in a quiet residential area
Hotel Roma Tor Vergata is located in a quiet residential area. It's clean and well cared for, staff are friendly and helpful. Rooms are well equipped, has coffee machine, kettles can be requested at reception. Plenty shops, cafes and supermarkets within ten minutes walk. Will need to buy a rechargeable card for public transport brought and topped up at train stations, all roads around hotel have great bus links, just tap on /off.
30 August 2025
Unprompted review
Reply from Discover Access
Dear Ali,
Thank you so much for sharing your experience at Hotel Roma Tor Vergata.
At discoverAccess, we take pride in giving our members access to quality resorts, and it’s wonderful to know that we were able to provide you with such an enjoyable stay.
We’re delighted that you found the hotel clean, comfortable, and conveniently located, with friendly and helpful staff to make your visit even better.
We look forward to helping you discover more great getaways in the future.
Warmest regards,
discoverAccess
A2C are a great holiday time share
A2C are a great holiday time share, helpful. I did not used it to it's full potential
18 September 2025
Unprompted review
Reply from Discover Access
Dear Mr. Colin,
Thank you so much for your kind words!
We’re delighted to hear that you’ve enjoyed your experience with A2L. It’s great to know you’ve found our holiday club helpful, even if you feel you haven’t used it to its full potential just yet.
We’ll be here to help you make the most of your membership whenever you’re ready to explore more.
Warmest regards,
discoverAccess
Almost 20 years of great holidays
We love being part of this holiday family. We have so many happy memories of our holidays for nearly 20 years as a member.
We are looking forward to many more trouble free holidays.
16 September 2025
Unprompted review
Reply from Discover Access
Thank you, Karon, for such a heartfelt review.
It truly means a lot to us knowing you’ve been part of our holiday family for nearly 20 years.
We’re so happy to have shared so many wonderful memories with you and look forward to many more holidays together in the years ahead.
Warmest regards,
discoverAccess
Just spent a lovely week at the…
Just spent a lovely week at the mayflower hotel unfortunately some young guests from the uk was a bit noisy but security soon put a stop to it
Would I stay here again yes very clean lovely pool on the roof
9 September 2025
Unprompted review
Reply from Discover Access
Dear Mr. Kiley,
Thank you for your lovely review!
We’re very pleased to hear you had an enjoyable stay at the Mayflower Hotel and appreciated the cleanliness and rooftop pool.
We’re also glad to know that our team addressed the noise promptly so you could enjoy the rest of your holiday.
We can’t wait to have you back for another great stay!
Warmest regards,
discoverAccess
Loved it at club las calas
Loved it at club las calas
Great location and not more than 10 mins walk from the sea front.
Great on site restaurant for breakfast/lunch & evening meals.
Only downside which is being addressed was room needed upgraded.
8 May 2025
Unprompted review
Reply from Discover Access
Dear Mr. Lee,
Thank you for your lovely review! We are delighted to hear you enjoyed your stay at Club Las Calas and appreciated both the great location and the on-site restaurant.
We also appreciate your comment regarding the room upgrade and will be sure to pass this feedback on to the property’s management team for their consideration.
We hope to welcome you back again soon!
Warmest regards,
discoverAccess
BEWARE OF DISCOVERY ACCESS IN MALTA
Our first holiday to Malta we were approached by a guy who was very friendly and gave us a sob story about how difficult it is to get people to review a hotel, Dave I think his name is, he said he gets £5 for everyone who goes for a look and offered us freebies, he even escorted us to the hotel(so we were unable to get out of it), we were very gullible and because we are nice people we literally got the p*** taken. From the beginning it was sitting chatting then a video of what we could have for a little amount of money, we were escorted through the hotel and asked for our opinion, it was nice. Then the hard sell took place, we were set upon by the manager Hughie, who was a survivor of cancer no less. No time to decide, the offer wasn't available the next day take it or leave it, pure pressure from then on, surrounded by people trying to be our friends and telling us it was a no brainer. Stupidly signed our names and said goodbye to £1,900.00, which we are left paying but no sign of the amazing holidays for less than half price. Luckily we got out of the 10 year one but have to commit to the 2 year plan, no cooling off period for this, seemingly. Total con I don't know how they sleep at night took advantage of vulnerable people with no idea of the consequences, we were just glad to get out in one piece, not a nice start to our holiday, I WILL NEVER SET FOOT IN MALTA EVER AGAIN.
26 February 2025
Unprompted review
Reply from Discover Access
Dear Mrs. Earsman,
We are sorry to read your review but must respectfully correct a number of misrepresentations.
Not a “Con” - discoverAccess offers a range of holiday memberships — including short-term options — designed to give members discounted accommodation and travel benefits. Many of our members actively use and enjoy these.
Clear Terms - Before joining, all members are presented with full written terms and conditions, reviewed and acknowledged in writing before any documents are signed. This step is carried out with a customer service representative — not part of the sales team — so guests have time to review, ask questions, and make decisions in a relaxed environment.
Respectful Process - We do not use intimidation or prevent anyone from leaving a presentation. Guests are free to leave at any time, and staff are expected to remain professional throughout.
Contact Us - If you feel there has been any misunderstanding, please contact our customer services team at: customerservices@discoveraccess.biz so we can review your account and clarify your membership benefits.
We strongly deny that discoverAccess engages in deceptive or coercive practices.
Kind regards,
discoverAccess
relaxing…
everyone in all departments very helpful we often go to mayflower malta for a break even though wen live there no cooking no cleaning ect a lovely break
8 August 2025
Unprompted review
Reply from Discover Access
Dear Mr. & Mrs. Meenan,
Thank you for your kind words! We’re delighted to hear that you enjoy visiting us for a relaxing break, even as a local. It’s always lovely to know you can simply sit back, unwind, and enjoy your time with us.
We are always happy to have you back.
Warmest regards,
discoverAccess
Good help and good places to stay.
28 May 2025
Unprompted review
Reply from Discover Access
Dear Sir,
Thank you for your lovely review!
We’re so pleased you enjoyed the service and your stay – we hope to welcome you again soon.
Warmest regards,
discoverAccess
Third visit to Malta
We have just come back from a lovely week in Malta staying at the Mayflower hotel. After finally meeting two team members from Discover Access they were friendly, polite and explained previous questions and concerns we had. Email addresses were changed promptly and we are now receiving update contact and newsletters. Last year we stayed in Tenerife at the Golf de Sur Santa Barbara hotel which was excellent and would highly recommend through the club.
30 July 2025
Unprompted review
Reply from Discover Access
Dear Sir/madam,
Thank you for your wonderful feedback. We’re delighted you enjoyed your stay at the Mayflower Hotel and that our team were able to meet you in person and assist with your queries.
It’s great to know everything is now up to date and you’re receiving our updates and newsletters. We truly appreciate your continued support and recommendation, and we look forward to helping you plan more memorable holidays in the future.
Warm regards,
discoverAccess
We go to Mayflower Hotel in Malta and…
We go to Mayflower Hotel in Malta and have done this for the last 3 years .
Discover Access are exceptional ,the hotel is spotless clean and the staff are all friendly and approachable.
The hotel is in an ideal location but as my husband is disabled I have a mobility scooter waiting for him there .
The large airy reception is happy to keep the scooter and even charge it when needed .
We have taken advantage of the discount card and would highly recommend this company .
We will continue to return to this hotel as it’s a pleasure to visit .
18 June 2025
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
Thank you so much for your lovely feedback and for choosing the Mayflower Hotel year after year! It’s wonderful to hear how much you value the clean and welcoming atmosphere, and that the team at discoverAccess continues to exceed your expectations.
We’re especially pleased that the hotel’s facilities help make your husband’s stay more comfortable, from the handy location to the scooter storage and charging. It’s great to know the discount card has also added value to your visits.
Your kind recommendation means a lot to us, and we can’t wait to have you back for another fantastic stay!
Warm regards,
discoverAccess
Fantastic holiday as always
Fantastic holiday as always, my only complaint is that these 2 weeks went too quick
2 June 2025
Unprompted review
Reply from Discover Access
Dear Madam,
Thank you so much – we're thrilled you had another fantastic holiday! Time really does fly when you're having fun! 😊
Kindest regards,
discoverAccess
Brilliant Staff
The reservation team at A2L are brilliant, prompt and very helpful, They manage your requests quickly, the service they provide is second to none. Keep up the good work girls.
We use the Mayflower in Malta , Hotel is well run , the staff are brilliant to work with. The rooms need to have a toaster to supplement the drinks equipment provided. Through you can get breakfast as a package with the hotel, but not everybody needs a big breakfast.
23 May 2025
Unprompted review
Reply from Discover Access
Dear Mr. Bagshaw,
Thank you so much for your kind words – your feedback truly means a lot to us! It’s always a pleasure to assist you, and the team will be absolutely delighted to hear your lovely comments – we do our very best to ensure every experience is smooth and enjoyable.
We also really appreciate your feedback on the Mayflower in Malta. It’s great to hear you enjoy staying there and have had such positive interactions with the hotel staff.
Thank you again for taking the time to share your thoughts. Your continued support as a longstanding member is genuinely valued, and we look forward to helping you with your next getaway!
Warmest regards,
discoverAccess
Everything has been fantastic for…
Everything has been fantastic for nearly 13 years since being a member, today is the first day of 2 weeks in the penthouse suite to celebrate our 30th wedding anniversary, thank you so much discover access 😊
20 May 2025
Unprompted review
Reply from Discover Access
Dear Mr. Benson,
Thank you so much for your kind words and for being a valued member for nearly 13 years – we’re truly grateful for your continued support.
We're delighted to hear you're celebrating such a special milestone in the penthouse suite – congratulations on your 30th wedding anniversary!
Wishing you a wonderful and memorable stay, and here’s to many more fantastic holidays with discoverAccess. 💙
Warmest regards,
discoverAccess
Sixteen years worth of holidays
The team at Discover Access were very professional in the way they handle my holiday bookings over the last sixteen years.
Any queries were handled promptly and that even includes over Covid years. Thank you very much Customer Services
13 May 2025
Unprompted review
Reply from Discover Access
Dear Mr. Macdonald,
Thank you so much for your kind words – they truly mean a lot to us.
We’re delighted to hear that you’ve been happy with the service you’ve received from the team here at discoverAccess over the past sixteen years. It’s been our pleasure to assist with your holiday bookings, and we’re especially grateful for your recognition of our efforts during the challenging Covid years.
Your continued trust and loyalty mean the world to us. We’ll be sure to pass on your thanks to our Customer Services team – they’ll be thrilled to know they’ve made a lasting impression.
Wishing you many more enjoyable holidays to come!
Warmest regards,
discoverAccess
The booking process was first class
The booking process was first class, well managed and so easy.
We asked for a specific date and within 24 hours received confirmation and payment details. No problems from me.
The resort of club dunas gave what it said (on the tin) in the reviews, will be back
25 February 2025
Unprompted review
Reply from Discover Access
Dear Mr. Rodgers,
Thank you so much for your lovely review!
We're delighted to hear that the booking process was smooth and straightforward for you. Our Reservations team truly puts in their best every day to deliver a sterling service, and it's wonderful to know their efforts are shining through.
We're also so pleased that Club Dunas lived up to expectations — we're glad we could help you secure a great stay there. We very much look forward to assisting with your next getaway!
Warmest regards,
discoverAccess
A morning well spent
This morning we agreed to go to a presentation with the company...spent 2 hours with Fiona who was simply wonderful and well informed...we decided that the timing wasn't right for us to join up as we have lots of trips already booked for the rest of the year to take advantage of the membership... we were treated well by all the team but sadly had to turn them down... i would like to thank them all for their humanity and professionalism.. i hope our paths will cross again in the future
1 May 2025
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
Thank you so much for taking the time to share such a thoughtful review. We truly appreciate your honesty and the respectful way you portrayed your experience with us.
While we completely understand that the timing wasn’t right for you to join, it means a great deal to us that you still took the time to recognise the effort, care, and professionalism shown by Fiona and the rest of the team. Your kind words are a testament to the values we hold dear — offering genuine, well-informed conversations without pressure.
We’re especially grateful for your open-minded approach in acknowledging the positives of what we offer, even if it’s not the right fit at the moment. And who knows — perhaps our paths will indeed cross again in the future.
With sincere thanks,
discoverAccess
Booking was straightforward and easy
Booking was straightforward and easy. Check in was easy; staff were helpful and courteous and gave clear and helpful information about the resort and the local area including restaurants, bars and ATM facilities. Car hire and tours could be booked on-site.
The apartment/house that we had was spotless clean and well equipped although it didn't have a corkscrew (small thing). The on-site bar was well stocked with friendly efficient staff and the restaurants on-site were all excellent. In general restaurants in the resort as a whole only dealt in cash - just something to be aware of. We will definitely return.
8 March 2025
Unprompted review
Reply from Discover Access
Dear Mrs. Hughes,
Thank you so much for your kind review. We're delighted to hear that the booking process was smooth and straightforward – making things easy and stress-free for our members is always a top priority for us.
We’re equally pleased that the resort met your expectations. While our team doesn’t manage the resorts directly, we do take great care in selecting quality locations that offer comfort, convenience, and excellent service. Feedback like yours reassures us that we’re sourcing the kind of properties our members truly value.
We look forward to assisting with your next booking and helping you discover even more fantastic resorts.
Warm regards,
discoverAccess
Very adaptive for our requirements
Very adaptive for our requirements. This being the last time we will use your excellent service ( too old to travel abroad anymore} The transfer of the weeks was painless and efficiently done. Using MacDonald resorts are excellent for us as we have two dogs. This is the third different location in Scotland we have stayed in.
14 February 2025
Unprompted review
Reply from Discover Access
Dear Mrs. Willan,
Thank you so much for your kind words!
We’re truly honoured to have supported your holidays over the years, and while we’re sad to hear this may be your final trip abroad, we’re so pleased we could help make everything smooth and enjoyable — from the week transfers to finding pet-friendly stays that suited you perfectly.
It’s wonderful to know you’ve enjoyed three different Macdonald Resort locations in beautiful Scotland, and we’re proud to have helped tailor holidays that matched your needs so well.
Wishing you all the very best, and thank you again for being a valued part of discoverAccess.
Warmest regards,
discoverAccess
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