DiscountCatheters.com Reviews 110

The gentleman helping me was very professional and had all my answers I needed.

This is Mariana's 2nd time helping me sort out a problem with an order. When entering my recent order, I wasn't able to find the packages of multiple quantities that I had ordered in the past. And so I entered everything as individual quantities which resulted in the shipping being charged at a rate that was almost as much as the product total. I reached out to Mariana and she was able to assist me by entering the order at the multi-pack rates. The shipping and tax charges then calculated properly. I'd like to say that Mariana is very helpful. She's always quick to respond and eager to help. She's the image of what customer service is all about!

Jose, was a great help to find the products I was looking for. I'm not able to get these products from my Home Health facility any more over the counter and my insurance does not pay for them. Wonder customer service!!!

Jose M. was very helpful. Direct from manufacturer shipment was shipped in the 4-week quoted time.

Mariana Kowoll is always a great help and makes my process go smoothly.

REVIEW OF MARIANA KOWOLL. I am a regular customer of Discount Catheters since 2021. Mariana Kowoll has handled all my orders since October last year and until.

Her service is EXCELLENT. Prompt, answers within minutes, handles complicated issues like foreign delivery, payment from foreign banks, shipping to different addresses in US and Philippines.
Rating is 12 out of 10!!! ALOYSIUS COLAYCO

I order from here because you have the cheapest price for the bags my husband likes to use. Only issue I have is that I never seem to be able to go right on and order, always have to contact customer service because the site just keeps spinning and will not finish the order. I don't set up to get the bags on a regular basis because my husbands urine ouput is declining and at some point he won't need the bags.

Katherine at live chat helped so much! I had placed an order for my mom to help her deal with my dad whom had just been released from the hospital. I forgot to write down the order number, had put in the wrong email address, etc. Katherine immediately pulled up the order, provided the order number, and sent me a confirmation to the correct email. We will definitely be buying from Discount Catheters again. Their prices are reasonable and their customer service is supportive. I'm so glad they have the "live chat" function!

Jose M. was very helpful & courteous.

I did not receive my package, I sent an email and they replied. Said that FedEx delivered it. However, after I explained I never received it. They sent me a new order two days after

I got information that I was looking for
Thanks

I absolutely love this site! My fiancé lost use of his bladder almost a year ago and this site has helped so much. The doctors office was wanting a small fortune for the same catheters that I purchase from here. With him not having insurance this was the best way we could afford these. Definitely recommend this site for anyone needing these supplies. My son has asthma and will definitely use the respiratory site as well! They have awesome customer service my order was delayed and they got right back to me. Will definitely continue to buy from them! Thanks so much

Excellent customer service. Fast at answering my needs.

Had an ordering question, hopped on chat and Jose sorted me out in a min. Perfect, thanks.

I had a chat rep. He did amazing, found my missing order, gave me all of the info i need, including tracking info, then expected arrival date. Awesome.

I originally tried placing an order through the chat online which I got disconnected from twice. Mariana provided excellent customer service and called me to complete the order. She is very professional, polite and patient. Definitely appreciate her help with this process.

I worked with Mariana and she was GREAT, helped me with my order and to reduce the shipping cost. Very friendly, professional, and knowlegeable!

Mariana made my account set up and my first order a seamless process. When you contact Discount Catheters ask for her by name!! She rocks the CSR experience! Polite, courteous, friendly, and knowledgeable are only a few of her skills.

Customer support rocks! I've had nothing but good experiences with ordering and dealing with customer service agents. Everything so far has arrived accurately and timely.