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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, most reviewers were let down by their experience overall. Many customers report significant issues with the platform's user experience, including problems with reactions not counting, profiles being inaccessible, and general frustration with the app's functionality. The customer service is frequently described as non-existent, with users struggling to get human support for hacked accounts, bans, or other critical issues, often receiving only automated responses. People also express dissatisfaction with the website and app, citing numerous bugs, a cluttered interface, and difficulties with basic functions like account deletion or login. Some people were satisfied with the platform, finding it a great communication tool for various groups and appreciating its features like Nitro subscriptions and its superiority over other communication apps. However, a significant number of users also report being unfairly banned or having their accounts disabled without clear reasons or human review, leading to loss of connections and communities.

What people talk about most

User experience

Clients share negative opinions on user experience, with many expressing dissatisfaction with the account... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service, often describing it as useless,... See more

Social media

Customers had negative experiences with social media, citing issues such as accounts being hacked and used to... See more

Website

Users describe negative interactions with the website, with many reporting issues such as accounts being... See more

Application

Customers consistently note negative experiences with the app, with many expressing strong dissatisfaction... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Oh no! Something went wrong. Voting blocked. user sent useful vote when i try to vote, this happens!!! users all ignoring my replies on server i use, and you never know when one of users suddenly... See more

Rated 1 out of 5 stars

support is non-existent, if your account gets hacked through one of the many vulnerabilities say goodbye to it. As such if you have an account, use it with the knowledge that any day now a stranger ca... See more

Rated 1 out of 5 stars

I was celebrating my birthday and drinking, when a user (named “Fosa”) asked me for nudes. I said NO. He got mad and falsely reported my account for “child safety.” Discord banned me without... See more

Rated 1 out of 5 stars

"I’ve tried to get my account deleted on Discord because the login doesn’t work even with the correct information and my account got hacked too. They don’t understand anything. They just send 'updates... See more


Company details

  1. Software Company
  2. Software Vendor
  3. Web Collaboration Platform

Information provided by various external sources

Discord is a proprietary freeware VoIP application and digital distribution platform—designed initially for the video gaming community—that specializes in text, image, video and audio communication between users in a chat channel.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

worst platform ever

worst platform ever
i was playing as usual with my friends and out of nowhere i got logged out of my account i checked my email fast and i saw that i got banned for hacking/fraud what da heck discord i did nothing of that i have iq -40 and u expect me to hack things? contacted support and their bot responded, get better

24 November 2022
Unprompted review
Rated 5 out of 5 stars

Why even white anything

Why even white anything, there's no doubt you're the best?! I just love that I can jump on a channel, play a game and whenever a friend see I'm online, they go join me right away. Thanks for this!

... Missing Rythm though. Hope you'll be able to bring something back like that!

24 November 2022
Unprompted review
Rated 5 out of 5 stars

Discord is an amazing App!

Discord is an amazing app to communicate, play and have fun with friends! It is very smooth and for all the 6 years I've used the app, it has never failed to amuse me. It's constantly updated and makes sure that the app is readily and perfect for users. Discord is amazing and I love it very much.

13 November 2022
Unprompted review
Rated 3 out of 5 stars

Lots of predators

It's okay, its great for talking with friends, etc. However, the community is bad and there is a lot of online predators sending inapropriate images. My friend has came across one. Because of this, I deleted discord.

6 November 2022
Unprompted review
Rated 5 out of 5 stars

Nice And Simple

Really great, nice and easy to message friends and chat with random people. Great place to join and create a community. I've been using discord since 2017.

31 October 2022
Unprompted review
Rated 1 out of 5 stars

I have been a member since 2017 and…

I have been a member since 2017 and some haters of mine mass reported me for "harassment" or whatever and I got my account banned after a couple days, I had an email that said to "Moderate" my discord server a couple days earlier than that, only 4 days later, I got my account permanently banned, I did not even have time to work on anything as I was busy in real life in the meantime.

I have sent many appeal attemps by emails but I never got a real, human non copy/paste answer which is disgusting as I have been on the platform and buying nitros since 2017.

heres my email: bloodpvpice @hotmail.com

8 July 2022
Unprompted review
Rated 1 out of 5 stars

It's a Great Site! They Steal Your Data!

You know its a great site. Extremely useful, its fun and it can help people. It's so amazing that it steals your data and sells it! None of your info is safe! The data they save includes all your private messages so nothing is safe. I hope you enjoy using it and them profiting off your data!

Discord please don't ban me. Im just saying the truth and if you ban me I will edit my review and this will be visible to everyone so that they know you don't want this review out there. You are one of the sites that would do that sort of thing so I ask you that you don't. :)

28 September 2022
Unprompted review
Rated 1 out of 5 stars

Did not fix my problem

On sep. 22 my account got hacked and I message support for help, after 2 hours you came back to me and said that i had to do is to make another ticket with the email my account was on when I got hacked, so I did. And today nothing, during the last 4 days I have written 7 messages, made 3 tickets. and you haven't responded.

22 September 2022
Unprompted review
Rated 1 out of 5 stars

Horrible place for people with age regression, etc

The people here at least for an average part like to catfish. If you deal with age regression you will be discriminated against and treated very poorly. The amount of verbal abuse I've dealt with because of being raped constantly is unreal. The admins, members, etc of a lot of servers will treat you as if you are horrible for dealing with said issues. This is my experience at least.

9 September 2022
Unprompted review
Rated 1 out of 5 stars

when invited to a server i get a…

when invited to a server i get a captcha, when I try to verify with the captcha the captcha goes away and the invite becomes invalid, I say good job to discord for updating there security but would recommend using google captcha not captcha as hcaptcha as a lot of bugs and isn't that good in my opinion

30 July 2022
Unprompted review
Rated 1 out of 5 stars

I lost my account and didn't find any interest from support

If I can put less than one star I will put it.

I have an account in Discord, I lost its two-step verification code and I attached 10 proofs confirming that I am the owner of the account and with all the evidence and I communicated for a month with support and in the end they simply tell me that the only solution is to delete the account.

Some of the support is rudely closing my ticket without responding to me helpfully.

stupid laws,
Stupid tech support.

I lost years of work and I have important servers in my account, and their response is still the same.
I don't think I will use this app again and I will recommend anyone to stop using it

18 July 2022
Unprompted review
Rated 1 out of 5 stars

Allows Groomers to abuse children and…

Allows Groomers to abuse children and post CSM.

Discord is utterly useless and if anything they basically approve of the abuse and grooming of innocent children.

When you want to report a server you suspect of hosting child porn. they ask you for message links. So you have to go in yourself and gather proof.

you gather proof. nothing happens.

Here is an example.
A Discord server that hosts "Elin nsfw animations"
Elin are little girls from a game called Tera online.
they are known to act, look and sound like children
so only pedophiles would use them in sex animations.

I made a burner account after discord was useless and wasn't willing to look into the server for me.

I Gathered over ""150"" one hundreds and fifty messages containing Elin nsfw videos and images
like this
"https:// discord. com /channels/xxxx/xxx/xxx"

I reported it to discord and the Discord server is still up

ITS STILL UP!!!

I have reported over 10 different discord servers
I made accounts to seek out this content and report it only for discord to sit back and do NOTHING about it.

the worst part is how someone can lock a suspected child porn server behind a paywall with subscribestar and discord won't do jack to investigate it because they only work with message links gathered from users in these servers

you are Disgusting Discord.

There'll come a time when you and everyone involved with your team gets investigated for being so compliant with such content

10 July 2022
Unprompted review
Rated 4 out of 5 stars

Using Everyday

I use this app every day. Possibly because of its high community communication service and cross-platform ability.

If you saw a community that's rude, do not blame Discord, it's the server staff's fault.

The downside of Discord is that they use the most rubbish, trash and worst captcha - hCaptcha. And they do not allow client modifications according to their ToS, which kinda sucks as BetterDiscord adds a whole bunch of useful features to it

8 July 2022
Unprompted review
Rated 1 out of 5 stars

Absolute trash support

Whatever you ask to be done, as long as it's not something basic like "how do I restore my account password", they will always do nothing and make you wait for days without response, after which they will just come and say that there is nothing they can do and they have "eXtReMeLy StRiCt" policies which don't allow disclosing any reason. Trash company, trash support.

7 July 2022
Unprompted review
Rated 1 out of 5 stars

Be careful using this for community interactions

Discord has both good and bad elements to it after using it for 1 year.

The good elements are:

1. Ease of use.
2. Ability to connect with different groups and individuals.
3. Potential to develop creative and productive spaces.

The bad elements are:

1. Lack of accountability or professionalism. Seems like a rogue agent creating a 'Wild West' platform for any group to use.
2. Difficult to contact with concerns or complaints.
3. Groups I've been a part of are not managed professionally. Moderators don't seem to know what they're doing.
4. Heavily censored. Even discussions which don't fall under the server rules and are non-offensive are heavily censored. There is little freedom of speech to be found in Discord. 'Off Topic' is a go to phrase to explain this censorship when all other excuses fail.
5. I've encountered groups where scammers have exploited members for money. The difficult complaints process leaves members vulnerable to this type of activity and the 'Wild West' environment they create leaves little to be confident about in terms of safety.

All in all, Discord is a great concept but is not being managed effectively in a practical way. It seems like a platform where nobody is in control in terms of scams, but unprofessional Moderators are in control in terms of freedom of speech and expression. Seems like another extension of a company which became big during the Pandemic, but contributes to the powerlessness most of us feel in our current societies. I would avoid.

1 July 2022
Unprompted review

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