Dirtyrides Apparel Reviews 

391
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

My daughter has been wearing and racing in Dirtyrides Apparel for 4 years now, apart from the superb designs more importantly the quality of material, fit and feel is second to none. She has crash te... See more

Rated 5 out of 5 stars

We were really looking forward to getting our custom winter jerseys, expecting them to be fabulous. We weren’t disappointed. They are fabulous and warm and personal and beautifully made. Just like the... See more

Company replied

Rated 5 out of 5 stars

Well what can I say that already hasn't been said by previous customers... probably not a lot but if you want superb customer service, superior MTB kit at very reasonable prices look no further... A... See more

Rated 5 out of 5 stars

Dudes and dudettes get ordering your custom kit!!! Got mine the other day and it's amazing quality. Every piece is individual so happy with mine and my grandson's. Tops feel lovely and soft and wick a... See more

Company details

  1. Sportswear Store
  2. Outdoor Sports Store

Written by the company

Dirtyrides Apparel specialises in premium custom sportswear for riders, teams, clubs and businesses worldwide. For almost 10 years, we’ve been creating high-quality custom clothing with no minimum order quantity, making it just as easy to order a single jersey as it is to kit out an entire race team. We design and manufacture custom BMX, MTB, motocross, enduro and cycling apparel, along with hoodies, T-shirts, jackets, body warmers and teamwear. Every order is made to your requirements, allowing you to choose your own colours, logos, names, numbers and sponsors to create something completely unique. Our focus is on quality, attention to detail and outstanding customer service. Every design is individually created and professionally checked before production to ensure your finished product looks exactly as expected. Whether you’re an individual rider, a local club, a national team or a business looking for branded clothing, we’re here to help bring your ideas to life. ✔ No minimum orders ✔ Fully custom designs ✔ Youth, ladies and adult sizes available ✔ Worldwide shipping ✔ Nearly 10 years of experience creating custom apparel At Dirtyrides Apparel, we’re proud to have earned the trust of riders across the world and are committed to providing quality products backed by honest service and clear communication.


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4.9

Excellent

TrustScore 5 out of 5

391 reviews

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4.9

All reviews

(391)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent quality. Excellent choice. Excellent service

We were really looking forward to getting our custom winter jerseys, expecting them to be fabulous. We weren’t disappointed. They are fabulous and warm and personal and beautifully made. Just like they always are. We don’t buy any other brands now. DRA quality is excellent. The choice is excellent. The service is excellent. Phil and his team of wonderful people are excellent. If you haven’t discovered DRA yet … then hurry up. You’re missing out !

19 November 2022
Unprompted review
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Reply from Dirtyrides Apparel

Thankyou for your great review

Rated 5 out of 5 stars

Easily the best company we've used for…

Easily the best company we've used for our riding kit. The garments feel brilliant on the skin. The tshirts are comfy and the customer service is A++

10 November 2022
Unprompted review
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Reply from Dirtyrides Apparel

Thankyou so much for leaving the great review

Rated 5 out of 5 stars

DRa is A+, Ghost Rider MTB recommends

DRa helped us through the initial design phase of the Ghost Rider MTB jerseys, were very responsive even with a 5 hour time difference. The print and quality of the MTB jerseys is A+. Delivery was timely & any issues were dealt with promptly.

Ghost Rider MTB recommends & will continue to use DRa as a jersey supplier.

10 November 2022
Unprompted review
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Reply from Dirtyrides Apparel

Thankyou for taking the time to leave the review

Rated 5 out of 5 stars

Dry Feet, Warm Feet, Happy Feet.

On Sunday I undertook a very wet, soggy 65’mile MTB event. The conditions were gruelling even for the most experienced and stalwart riders but keeping dry and warm doesn’t just come down to skill and stamina, the correct kit makes all the difference. Step up DRA’s Waterproof socks, these are amazing, I had no ‘pruning’ of the feet no discomfort in any shape for the duration of my ride. With the British inclement weather upon us these will be my go-to socks. Dry Feet, Warm Feet, Happy Feet.

6 November 2022
Unprompted review
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Reply from Dirtyrides Apparel

Thankyou for your support and great review

Rated 5 out of 5 stars

I am a keen fell walker

I am a keen fell walker, and never found the right socks until now, these socks were so comfortable Even in the pouring rain, my boots were leaking a little couldn’t afford new ones ,these socks were the answer my feet were still dry and cosy , could breath and without doubt 100% waterproof ,thanks Dirtyrides MTB Apparel .for the great service as well ,so trustworthy.

31 July 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend the DirtyRides MTB waterproof socks

My wife bought the waterproof socks for me to use when out on my motorbike. I was sceptical at first as I have bought these types of socks before and none have worked. However DirtyRides MTB socks are 100% waterproof, I’ve been out in torrential rain and my feet were the only part of me that was dry!! They are extremely comfortable, breathable and definitely waterproof! I would highly recommend them!

30 July 2022
Unprompted review
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Reply from Dirtyrides Apparel

Thankyou for the great review

Rated 5 out of 5 stars

Happy New Jersey day.

Happy New Jersey day.
Really busy day at work and I get home to find a surprise blue parcel.
Compliments of @dirtyrides_mtb_apparel
I couldnt believe my luck when I entered an online prize draw and won

Only entered on the off chance as I do need another Jersey.

I am cycling daily for Charity so mine gets plenty of use and washes.
I already have a bright yellow one which I do love but wanted another so opted for black. Very nearly had that colour in the first place, black usually fades but my orginal one is still as vibrant as the day it arrived. So I know this will last the test of time.

So surprised how quickly this arrived well under 2 weeks for a custom Jersey...Wow.
Think the orange looks fantastic against the black.
Matches my hair and bike....double win.
Full on Ninja mode with a splash of colour....perfect.

Thankyou so much again @dirtyrides_mtb_apparel
Definately wearing this today.

19 May 2022
Unprompted review
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Reply from Dirtyrides Apparel

Thankyou for the great review and great support

Rated 5 out of 5 stars

Awesome service and quality

Ordered custom made jerseys for this years Morzine trip. Superb service, quick delivery and awesome quality. By far the best custom service I’ve used

23 April 2022
Unprompted review
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Reply from Dirtyrides Apparel

Thankyou for taking the time to leave us great feedback. Hope you have a great time at Morzine

Rated 5 out of 5 stars

Waterproof Jacket

Waterproof jacket was delivered next day
Of good quality at a good price

23 March 2022
Unprompted review
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Reply from Dirtyrides Apparel

Thankyou for your feedback. Kind Regards DRa

Rated 5 out of 5 stars

Excellent company

Brilliant service and quality, Phil was extremely understanding with regards my well-being and went above and beyond to reply to my messages. Will definitely be ordering again over the moon with my “life is short” jersey👍🏻🏴󠁧󠁢󠁷󠁬󠁳󠁿

15 March 2022
Unprompted review
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Reply from Dirtyrides Apparel

Thankyou for your great review, we are pleased you found the service and quality at a high standard, Thankyou

Rated 1 out of 5 stars

POOR QUALITY! AVOID OR REGRET!!!

!!! POOR QUALITY, DISAPPOINTMENT GUARANTEED!!!!



Very poor quality items. My pants went from brand new to having A HUGE hole in the crouch area within 1 RIDE!!!! - See photos! AFTER 1 RIDE!!!! These are MTB trousers that should be made to last at least a month? :D I got Fox and unbranded pants that have been through some crashes and still holding together better than these DRAs.

Went out for a ride at Cannock chase and by the end of my 1h ride my balls were freezing. That being said, it was the only ventilation these lupus pants did have. Without the hole it was quite sweaty and ZERO airflow and this was at around + 0-3C . DEFINITELY UNRIDABLE in SUMMER TIME!

Apparently they are double stitched and it "had never happened before" but when you look at other reviews Dirty Rides generally seem to produce poor quality items :(

The whole experience of buying from Dirty Rides was just awful.



When I got in touch with THE OWNER OF DRA, the first thing he seemed to imply was that it must have been my fault...that I must have applied some force to tear these trousers (as it "had never happened before" :D). I then sent some photos and proceeded with returning the faulty item. I was told it will be replaced....2 weeks later (with no comms), I ask if there is any update on my trousers? Clearly they had forgotten about this faulty pants issue. - DRA again being very defensive and even a bit offensive saying that custom pants take weeks to produce and I should know that etc. After more than 15 emails I decided that I do not want to wear anything from DRA as they produce poor quality products & SERVICE IS EVEN WORSE. How can anyone promote such a brand?



I asked for a refund. - the OWNER of DRA replied saying that they will send me a replacement pants and quoted Consumer rights act 2015. I sad again that I wanted a refund and nothing to do with DRA. After another set of 10 emails of blame and shame, it was enough for me and I said I will just go via PayPal resolution centre....- got the refund within 4h. Honestly, AVOID or you will regret it at some point in the future - size wrong, they break and they are generally poor - product AND customer service!!!!



P.S. After quoting Consumer rights act at least 3 times...they even said that PayPal will look at this from Consumer rights act and that whatever I do will only make it longer for my refund to be processed....a refund was a GOODWILL gesture from DRA. Worth mentioning that I never got a refund for postage to return the faulty item. :(



P.S.S. No apology for inconvenience caused (freezing balls!!!!), no refund for faulty item postage, MAX frustration with DRA! AVOID!!! AVOID!!!! OR REGRET!!!

10 March 2022
Unprompted review
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Reply from Dirtyrides Apparel

Thankyou for leaving your feedback.
Although you have not mentioned about 50% of the emails you kept bombarding us with and us continuing to answer at all times at night, to show that we were at no time ignoring you and wanted to resolve any issues you had.
You bought the pants originally on 13th January at half price and not from the company website.
They were advertised and also a picture of the actual pants as Grey in colour, when you received them you emailed and told us you thought they where white and told us you were not blind for some reason, but that you were happy to keep them, as you liked them and wanted to try them out.
After a number of months (MARCH) passed you then told us the stitch at the crotch area had come away. We found this strange as they are double heavy stitched in this area.
Immediately though you received an email from us and asked you to return them and that we would replace these with a new pair of pants. This you “agreed” to, so we went to production and started your new pair.After 2 days you wanted to know why you hadn’t received the new pants. On completion of the pants being remade you then decided you wanted to change the colours of the pants because you didn’t like GREY colour. We had said that this was not possible as we had the custom replacement pants already made.
You then decided that you wanted a refund for these.
***We are now at 3 month period from purchase. After 30 days and before 6 months we have an obligation to repair or replace the item if the item was faulty or damaged. You had agreed to the replacement****
You then demanded a refund which again we agreed to, “as a good will gesture”, after already having the pants remade to your exact custom measurements.
The full payment of pants was made by the same method of payment used after a few days.
You then continued to email telling us that it only take 1 minute to refund you. We do deal with 1000s of customers, so we hadn’t “forgotten” as you say, we have other customers to deal with.
To summarise
Not only did we remake the pants after 3 months of you owning them, we also refunded you in full within a timely manor of you demanding a refund.
We found your emails very abusive, and the feedback you left is also untrue, it only takes you to look at our reviews for quality and customer service to see that we have 5* reviews across all platforms, except the reviews you have left.
I hope this clears up any further issues.
We have closed this case with full refund given, we will not be answering any further correspondence from yourself.
Again I would like to thank you for leaving the feedback.
Wishing you a pleasant day.



Rated 5 out of 5 stars

Hi I've just received my dirtyrides…

Hi I've just received my dirtyrides custom mens mtb bottoms and I have to say wow ,the fit is great and being on the bigger size I'm very pleased to say fit is great ,the feel is great ,and they look amazing ,haven't rider with them yet so I will leave five stars for service and product ,will leave more after I've tried them out ,thanks as I e found nothing that's fits this well for the price.

10 March 2022
Unprompted review
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Reply from Dirtyrides Apparel

Thankyou for your feedback. Glad they fitted well

Rated 5 out of 5 stars

Have used DirtyRides Mtb Apparel…

Have used DirtyRides Mtb Apparel several times now, never had any issues and really go the extra mile to make sure you get what your after. Would highly recommend

9 March 2022
Unprompted review
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Reply from Dirtyrides Apparel

Thankyou for your continued support

Rated 5 out of 5 stars

Awesome Company & Service

Can’t get enough of ordering from Dirty Rides MTB Apparel, the quality of clothing is immense and the service behind the company is out of this world.
Delivery is always aimed with the next working day, normally a little sticker and a thank you note personalised from Phil appears in my parcels too.
Hopefully one day I’ll be an ambassador for such a great company!

14 February 2022
Unprompted review
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Reply from Dirtyrides Apparel

Thankyou Amy for your continued support with DRa

Rated 5 out of 5 stars

just recieved our team kit from Phil…

just recieved our team kit from Phil and the team at DRA and in as few words as possible "it's absaloutly superb" The comfiest flex pants iv ever worn I would not buy any different... the Jersey fits like its taylor made and the material is 10/10... customer service is 100%with a reply within 24hours and everything is customised to 100% detail... couldn't be happier cheers team

13 February 2022
Unprompted review
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Reply from Dirtyrides Apparel

Thankyou so much for the great feedback

Rated 5 out of 5 stars

Animss - Awesome New Jersey

Just received my new Animus jersey... I thought the Vagabond was the best yet but this one is stunning! Colours are awesome. The jersey looks fab on the website but is even bettering the flesh - Love it!!

9 February 2022
Unprompted review
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Reply from Dirtyrides Apparel

Wow Caroline. Thankyou so much for the great feedback

Rated 5 out of 5 stars

By far the best mtb clothing brand I’ve…

By far the best mtb clothing brand I’ve come across! You can have any items of clothing customised to anyone colour, any design, and to your exact measurements! Quality of clothing is spot on. Quick delivery and the customer service is fab!

9 February 2022
Unprompted review
Rated 5 out of 5 stars

Another cracking jersey by DRa…

Another cracking jersey by DRa…
Can’t big you guys up enough, so stoked with my purchase.
Excellent Customer Service, quality product and with me he next day.

Will definitely be back for more
T H

1 February 2022
Unprompted review
Rated 5 out of 5 stars

Great quality Jersey which is…

Great quality Jersey which is personalised and deigned to in the colour and design chosen by myself. The colours stand out and the jersey fits perfectly in female cut! Would definitely buy from DRA great customer service and delivery!

Molly

1 February 2022
Unprompted review
Rated 5 out of 5 stars

First time

Got a pair of leggings for Christmas. Brilliant fit and don’t ride down as you’re working out which is something that drive me nuts. Really comfortable and great design. Will 100% be investing in more.

1 February 2022
Unprompted review
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Reply from Dirtyrides Apparel

Awesome and thank you for your great feedback

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