Very disappointing experience. I booked my carpet cleaning three weeks in advance, but nobody showed up for the appointment. I called several times and the staff were rude and extremely unhelpf... See more
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Got bedroom carpets cleaned by Dirt2tidy. Would never recommend to anyone that would actually like their carpets cleaned. They did a poor job and didn’t even vacuum up properly, there was so much hai... See more
Company replied
Do not engage this company! We were promised an end of lease clean. The people that came to clean had no idea, used dirty clothes, non commercial products, left our property unattended and unlocked... See more
At the end of a renovation, I needed the property cleaned quickly. Instructions were Walls, Windows, Floors, Stairs. After paying $1,100 the walls had handprints everywhere and I ended up having to... See more
Company replied
Company details
- Cleaning Service
- also in
- Carpet Cleaning Service
- Cleaners
- Commercial Cleaning Service
- House Cleaning Service
- Window Cleaning Service
Written by the company
Dirt2tidy provides a reliable Professional Cleaning service Company in Sydney. we provide high-quality end of lease cleaning service, carpet cleaning service, oven cleaning, BBq cleaning, spring cleaning. Our team of experienced professionals will take care of all the cleaning, from the kitchen to the bathroom and everything in between. We also offer optional extras like carpet cleaning and window cleaning to make sure your property is in top condition.
Contact info
Australia
- dirt2tidy.com.au
1.5
Bad
58 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I booked my end of lease cleaning with…
I booked my end of lease cleaning with dirty2tidy.
I had a good communication about my lease cleaning in online support.They quote me amount of 340$ with 20% off which was 265$. I clearly mentioned them i need a detail clean of unit including kitchen;laundry;bathrooms and balcony blinds as well.I also provided them checklist provided my real estate agent to ensure task is done properly.Cleaning was schedule to be at 1 pm at the cleaners went to a wrong address and called me.I had to wait them 1 hr more to handover the key.Apparently; when the cleaner went inside the apartment he made a bad face looking at the status of the unit and said i was only said to clean 2 bed and one bathroom.Ofcourse; 2 bedroom unit will consists a balcony,kitchen areas;oven;laundry;bathroom and lounge aswell.The next day when i came nothing was done .Balcony wasn’t clean;there was rubbish inside the cabinet with cockroaches;laundry dryer Filter was full of rubbish;bathtub had black marks;kitchen bench;bathroom bench had rusting stains;walls of the lounge were not even touched;dishwasher had rubbish;range-hood filter was very sticky I am not sure what did the cleaner do!!
They need to be well trained before sending them to do end of lease cleaning.I would have done far better than the cleaner.
Also to cleaners; please note you don’t expect a clean unit when its end of lease.I ended up paying 300$ extra for re cleaning the unit again. worst cleaner I ever used.
8 December 2020
Unprompted review
Reply from Dirt2tidy
Hi Pranawb Shrestha,
I’m sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, Would you mind reaching out to me at complaint@dir2tidy.com.au with more details about the situation? Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Thank you so much,
Gratefully yours,
Team Tidy
This company qualifies for zero stars
This company qualifies for zero stars. The cleaner arrived 2 hours late, such that I was unable to later inspect her work. Despite their 'bond guarantee', I had to pay another $100 to fix their sloppy work or my rental bond would be withheld. I will never use this company again.
7 December 2020
Unprompted review
Reply from Dirt2tidy
Hi Steve,
I’m sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.
Please reach out to us at complaint@dir2tidy.com.au to discuss how we can make this right.
Gratefully yours,
Team Tidy
Very poor cleaning service
Very poor cleaning service. Please avoid. Have objects missing after they came (oven trays, etc)
27 October 2020
Unprompted review
Reply from Dirt2tidy
Hello Catalin Delea,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service, so this situation caught us a little off guard.
Would you mind reaching out to me at complaint@dir2tidy.com.au with more details about the situation? Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Thank you so much,
Gratefully yours,
Team Tidy
Sloppy, slapdash unprofessional.
Sloppy, slapdash, end of lease clean. Missed entire cupboards, did one side of washing machine vestibule not the other, poor vacuum job (had to do it again) streaks all over the glass, talking on phone when meant to be working. Had Aircon blasting on heat setting? left all lights on and toilet seats up. 2 people took 4.5 hours to clean empty 2 year old town house. Completely unprofessional clean. Had to take a day off work to finish the job. AVOID this company!
20 October 2020
Unprompted review
Reply from Dirt2tidy
Dear Erica Freeman,
We are sorry to hear that you’re experience with our company has not met your expectations.
Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
Please feel free to reach out at info@dirt2tidy.com.au with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Regards
Team Tidy
AVOID THIS COMPANY
Paid $470 for end of lease clean. Terrible job done and we were forced to clean the apartment ourselves. Even after we showed them photos of how filthy the place still was they refused to refund the cost. Avoid this company.
13 October 2020
Unprompted review
Reply from Dirt2tidy
Hi Natasha Galvin,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out at info@dirt2tidy.com.au with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Regards
Team Tidy
Carpet cleaning nono
Got bedroom carpets cleaned by Dirt2tidy.
Would never recommend to anyone that would actually like their carpets cleaned. They did a poor job and didn’t even vacuum up properly, there was so much hair left behind.
11 October 2020
Unprompted review
Reply from Dirt2tidy
Hi Jessica,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out at info@dirt2tidy.com.au with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Regards
Team Tidy
Please read the bad reviews!!
Please read the bad reviews!!! Booked for end of tenancy clean. Check-out report highlighted loads of issues. They came back to clean it again but still left grease marks running down the inside of the oven. Complained for the 3rd time and was told it would cost more for a 'professional' clean where they remove the glass to the oven door etc even though it was listed as included on their 'end of tenancy clean"! Paid the extra and a guy turned up with rags and some cleaning fluid and a tool set. Previously companies dismantled the oven and used a van with chemicals to remove the dirt... They won't be coming to my property again!!!
9 October 2020
Unprompted review
Reply from Dirt2tidy
Hi O'Donnell,
We are sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.
Please share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at complaint@dir2tidy.com.au to discuss how we can make this right.
Gratefully yours,
Team Tidy
Cleaner did not clean property as…
Cleaner did not clean property as booked for vacate clean.
Asked for more money t clean carpet after I already paid.After complaining to business, cleaner returned 2 more times, and still job done was very poor.
I returned and cleaned myself to get bond back.
I would not recommend this service to anyone. Very hard to communicate with. Poor service, 3 hours early first day, 2 hours late the next. No communication.
19 June 2020
Unprompted review
Reply from Dirt2tidy
Hi Carol,
Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.
We’d love to resolve this as quickly as possible and find a solution that works for you. Please drop us a message directly via this email complaint@dir2tidy.com.au and we’d love to talk more!
Gratefully yours,
Team Tidy
No show
I booked their service and received few confirmations via FB and emails a week before and a reminder of the appointment a day prior. On the exact scheduled time, nobody showed up. Called the staff, but no answer. After a few tries, the guy called me saying he didn't know anything about the job and coming to our place is not worth it of his time.
26 May 2020
Unprompted review
Reply from Dirt2tidy
Dear Jell,
We are sorry to hear that you’re experience with our company has not met your expectations.
Customer satisfaction is our top priority, and truly sorry that wasn't demonstrated to you.
Drop our customer services team a message at complaint@dir2tidy.com.au to let them know all the details and we promise you we’ll tailor a satisfactory resolution for you.
Gratefully yours,
Team Tidy
The end of lease cleaning was excellent.
27 October 2019
Unprompted review
Reply from Dirt2tidy
Dear Riazul Haque,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
We appreciate you sharing your experience with us and would love to get in touch with you about how we can make it even better next time! We would love to offer you a 10% discount on the next services.
We will be using your review as an example in upcoming staff training programs so that our employees can better understand. We look forward to seeing you again.
Kind Regards,
Team Tidy
We had our first clean today and we’re…
We had our first clean today and we’re very happy! Carolina did a great job - it was fabulous to come home to see everything sparkling! She was also lovely to our pup which is much appreciated. Thank you!
30 September 2019
Unprompted review
Reply from Dirt2tidy
Dear Solomon Alex,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Kind Regards,
Team Tidy
It is a good service you gave
It is a good service you gave. Your services are politely and cleanly. You offered a best service.
21 September 2019
Unprompted review
Reply from Dirt2tidy
Dear Henry Thomas,
Thank you for your review. We will share this with the cleaning team to let them know how we are doing.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Kind Regards,
Team Tidy
Excellent service!
30 April 2019
Unprompted review
Reply from Dirt2tidy
Hi Evelyn Oliver,
Thank you for leaving a 5-Stars review. At Dirt2Tidy, we continuously strive to serve you better.
We are glad that the team has managed to meet your needs for your Bond cleaning.
Looking forward to serving you in the future!
Best Wishes
Team Tidy,
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