There were quite a few negative reviews about delivery, but also plenty of good ones, so I decided to give them a try. I ordered Philips Zoom Day White 14% Teeth Whitening Gel (x3). The first delivery... See more
Company replied
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Review summary
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Reviews shaping this summary
I ordered crest whitening toothpaste, not cheap as it was £25. I received a normal crest toothpaste instead (No hydrogen peroxide), can't send it back because there was no original packaging. I e-ma... See more
Company replied
Placed an order 7 days ago and have not received an email to inform me it has been dispatched or any tracking info. Used customer service contact form on website and still had no response. Update... See more
Great delivery time. Totally love the philips teeth whitening, im an ex smoker and drink alot of coffee so I wasn't expecting instant results but after my 4th use I really started to see a differenc... See more
Company replied
Company details
- Dental Supply Store
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetics Industry
- Cosmetics Store
- Dental Clinic
Written by the company
Home Teeth Whitening Products Guaranteed to Work, Genuine Products sold by Trusted Brands. Direct Teeth Whitening are the leading UK & Worldwide supplier of Crest Teeth Whitening Strips, Teeth Whitening Kits, Teeth Whitening Pens and Teeth Whitening Gels. Leading whitening brands include Crest, Colgate, Pola, Opalescence and Philips. All products are 100% Genuine direct from the supplier unlike many of the other online websites. We provide a Authentic Product guarantee with 30 days money back*
Contact info
United Kingdom
- orders@directteethwhitening.io
- directteethwhitening.io
4.3
Excellent
248 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 21% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm now on my third order from Direct…
I'm now on my third order from Direct Teeth Whitening. They provide access to better products for DIY teeth whitening at a faction of the cost of paying a dentist £300+ for a similar outcome which also has a daily at home commitment. Whilst more expensive than UK over the counter products, these products actually make a difference as they have effective ingredients so are well worth the investment. They have generally taken about a week to 10 days to arrive, but ample tracking information helps reassure that they are getting closer to their final destination.
11 May 2026
Unprompted review
Reply from Direct Teeth Whitening
Glad you are happy Stephen. Enjoy the products
A product that actually works…
A product that actually works definitely will purchase again!
1 May 2026
Unprompted review
Reply from Direct Teeth Whitening
Thanks Selene
Reply from Direct Teeth Whitening
Thank you for your positive review Judit
There was a problem with delivery.
There was a problem with delivery.
The Post Office put my parcel in the waste bin and didn't inform me.
The bin was then emptied.
Jason the Sales Manager resloved the matter promptly.
1 May 2026
Unprompted review
Reply from Direct Teeth Whitening
Glad we solved it Perry
Customer service
Emailed Jason and asked when will the next restock of a product will be in and got a response back within 48hrs ,
He also said he would email me when it was back in stock and true to his word got the email, absolute brilliant service and thank you Jason.
7 May 2026
Unprompted review
Reply from Direct Teeth Whitening
No worries glad to help
Took a little while for product to come…
Took a little while for product to come , but once it arrived and I tried it , it completely blew me away, my teeth became atleast 3 to 5 shades lighter after the first use! I cannot wait to buy more of this, also the customer service is fantastic to , very happy all round, I've recommended this to all my friends and family
1 May 2026
Unprompted review
Reply from Direct Teeth Whitening
Very happy you saw a difference
Superb choice of products
Superb choice of products. Great prices. Fast delivery and excellent customer service
1 May 2026
Unprompted review
Reply from Direct Teeth Whitening
Thank you for your positive review Audrey
Excellent service
Excellent service, sent an email regarding my order and received a prompt reply. Will use in the future.
2 May 2026
Unprompted review
Reply from Direct Teeth Whitening
Thanks and happy to have helped
Perfect
Perfect - great product, brilliant communication and super fast delivery. Really appreciated.
1 April 2026
Unprompted review
Customer satisfaction
I needed to liaise with customer services due to a mistake my end! I was called back within a couple of hours of emailing by a very helpful gentleman called Jason. He sorted the problem immediately!
My order is en route and so far I am very impressed by the service.
Thank you.
24 April 2026
Unprompted review
Reply from Direct Teeth Whitening
Thank you for your positive review Michelle
Reply from Direct Teeth Whitening
Thank you!
Using this company from 3 years now and…
Using this company from 3 years now and 10/10 absolutely no issues and whitening strips are brilliant. My teeth are superwhite xx thank you
10 April 2026
Unprompted review
Reply from Direct Teeth Whitening
Thanks Karina, we really appreciate your business
Happy customer!
Product arrived in the UK 10 days after ordering and was well packaged so we are very happy. Well priced as well.
20 April 2026
Unprompted review
Reply from Direct Teeth Whitening
Glad you are happy!
Very quick delivery and quick to answer…
Very quick delivery and quick to answer questions. Really great product and pleased with the results.
19 April 2026
Unprompted review
Reply from Direct Teeth Whitening
Thanks Rebecca
Jason from customer service was able to…
Jason from customer service was able to help me with my order and was very efficient and kind! Very impressed with service and item highly recommend
17 April 2026
Unprompted review
I ordered the crest 3-D whining strips
I ordered the crest 3-D whining strips, they came in a reasonable time. I’m very impressed with the outcome.. I ordered eight strips, after the first two treatments I noticed a big difference.
I have now ordered a bigger amount of 80 strips,
I was a smoker for many years, and I drink a lot of caffeine, the results with these stripes amazed me,
People were noticing and commenting on my teeth just after using them only twice! Definitely put the 😁 back on my face
1 April 2026
Unprompted review
I've used Pola night it's amazing…
I've used Pola night it's amazing highly recommend
12 November 2025
Unprompted review
Excellent service quick delivery teeth…
Excellent service quick delivery teeth whiter after 1st use will definitely buy again
1 February 2026
Unprompted review
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