Ordered glasses in early May. Was promised that they would be received on 17th May. Contacted Direct Sight on 24th May was told that there was a problem on the production line and that my glasses woul... See more
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See what reviewers are saying
Totally delighted with the service from this company. Ordered them for a holiday not realising the turn around time could be over a week, emailed to cancel but they said they would try to process it q... See more
Company replied
I recently lost the silicon nose pieces on my Direct Sight Prescription Sunglasses. They were 18 months old old so out of warranty. I contacted Direct Sight who asked me to return them with a covering... See more
Company replied
I accidently forgot to order Express Delivery. I used webchat to resolve which is usually a nightmare. Luckily I was rescued by Zoe, who went above and beyond for me to resolve. I cannot thank her, no... See more
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Company details
Written by the company
Direct Sight is one of the leading online providers of prescription glasses in the UK. Our company boasts a highly experienced team of optical professionals. In addition, Direct Sight can offer both designer and prescription frames at prices up to 80% cheaper than high street retailers. Direct Sight manufactures all orders in our privately owned laboratory based in the UK.
Contact info
Unit 1, The Business Centre, HP6 6FB, Amersham, United Kingdom
- 01494 362 300
- help@directsight.co.uk
- directsight.co.uk
Breach of guidelines
I had a big chip on one of my lenses of…
I had a big chip on one of my lenses of my new glasses that got delivered. They wanted me to send them back, and would replace upon inspection which takes up to 14 days to process according to the return policy.
Explained I need a pair of glasses to drive and these are my only pair at the moment and was told there was nothing they could do until returned.
No idea how such a big chip on the lens could pass quality control/final check.
Obviously wouldn’t use this company again, frame and delivery were fine but to make me wait who knows how long for it to be sorted out and be without slight is ridiculous.
3 July 2025
Unprompted review
Reply from Direct Sight
Dear William,
We're very sorry to hear about the issue with your lens and understand how frustrating it must be - especially when these are your only pair of glasses.
We take quality control very seriously, so it’s disappointing to learn that a damaged lens may have passed through our checks. That said, please also consider that despite our care in packaging, damage can sometimes occur in transit which may explain what you have experienced.
We regret the inconvenience caused and appreciate how difficult it is to be without your glasses. We can see that a discount code was provided to help you purchase a second pair if needed, so you wouldn't be without glasses while your original pair is returned for inspection and replacement.
Please be assured that all returns are processed the same day they arrive, and because your order was placed on our Next Day Express Service, any necessary remake will also be expedited in the same way.
Our returns information has already been shared with you and we look forward to receiving your glasses back so we can resolve this promptly and hopefully restore your confidence in Direct Sight!
Kind regards,
DS Customer Care Team
Reply from Direct Sight
Dear Jayne,
Thank you for taking the time to leave us a 5* review!
We’re so happy to hear you’re loving both your everyday glasses and sunglasses - perfect for every season and occasion!
Should you require any after care assistance for either pair, please do not hesitate to contact us on 01494 307 345 or via email at help@directsight.co.uk.
Kind regards,
DS Customer Care Team
simple process for ordering
simple process for ordering, good quality glasses, cheaper than highstreet
30 June 2025
Reply from Direct Sight
Dear Calli,
Thank you so much for your 5 star review!
We're thrilled to hear you found the ordering process nice and simple, love the quality of your glasses and even better - you've saved money compared to the high street!
At Direct Sight, we’re all about offering stylish, quality glasses at pocket-friendly prices so it’s fantastic to know we hit the mark for you.
Thanks again for choosing us and we hope to see you again soon for your next pair!
Best regards,
DS Customer Care Team
Recent purchase 2 pairs one with existing frames and new lenses
The contact and the help from the staff on the phone was excellent.
Return was prompt and as promised the only negative from me was the lack of a glasses case with the new glasses.
For a few £ more would have happily paid for the inclusion of a case.
30 June 2025
Reply from Direct Sight
Dear Mr and Mrs Bradley,
Thank you so much for your lovely 5-star review!
We're really pleased to hear you had an excellent experience with our Team and that the process for both orders was smooth and prompt - just as it should be.
Thank you for your honest feedback about the glasses case. We are currently exploring ways to improve our packaging options and may look to offer cases as a separate accessory or even better...include them with all orders as standard in the future!
Thanks again for your kind words and helpful suggestion, we hope you’re loving your new glasses!
Warm regards,
DS Customer Care Team
Reply from Direct Sight
Dear Dean,
Thanks so much for your review and the 4 stars!
We’re really happy to hear you had a great experience overall and appreciate you taking the time to share your thoughts. If there’s anything we could’ve done to make it a full 5-star experience, we’d love to hear your feedback as we are always looking for ways we can improve our service and your experience.
We hope to see you again soon for your next pair - we'd love the opportunity to gain that final star!
Kind Regards,
DS Customer Care Team
5 star
Very quick service and the glasses fitted perfectly i recommended you to my sister in law and she has ordered a pair to so thank you.
30 June 2025
Reply from Direct Sight
Dear David,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear your glasses arrived quickly and fit perfectly. Even better, we really appreciate you recommending us to your sister-in-law - that means so much!
Thanks again for choosing Direct Sight. We look forward to helping both of you with your future eyewear needs!
Best wishes,
DS Customer Care Team
I have an excellent experience
I have an excellent experience, with very prompt and helpful response to the queries I had.
2 July 2025
Unprompted review
Reply from Direct Sight
Dear Hadiqa,
Thank you so much for taking to time to leave us a 5-star review!
We're delighted to hear that you had a great experience with us! We are always here and happy to help with any questions you may have throughout the order, production and delivery process.
We appreciate your support and look forward to seeing you again soon!
Should you require any after care assistance with your new glasses, please do not hesitate to contact us on 01494 307 345 or via email at help@directsight.co.uk
Kind regards,
DS Customer Care Team
Great company to deal with
Hard to exaggerate how good this company is. Always responds quickly to email and provides a first class service. Any problem is dealt with immediately.
23 June 2025
Unprompted review
Reply from Direct Sight
Dear Harry,
Thank you for leaving us a 5* review!
We’re delighted to hear that our Team’s quick responses and commitment to providing first-class service has made such a positive impression. We truly believe that great customer care is just as important as quality eyewear, so we always aim to resolve any issues as quickly and smoothly as possible - your kind words encourage us to keep raising the bar!
If you ever have questions or need assistance in the future, please do not hesitate to reach out.
Kind regards
DS Customer Care Team
Thats ridiculous…
Thats ridiculous……i ordered a pair of glasses online at 13:50 yesterday, by 14:24 they had been dispatched, and by 9am this morning they were in my hands. Makes me wonder why I'm waiting 2 weeks for my glasses from a well know high street shop. Im also happy with the supplied glasses
27 June 2025
Unprompted review
Reply from Direct Sight
Dear Mark,
Thank you for taking the time to leave us such a positive review!
We’re so glad to hear how impressed you were with the speed of service and even happier that you’re pleased with your new glasses! We believe getting quality eyewear shouldn’t mean waiting weeks, so it’s great to know we delivered (literally!) on that!
Please do reach out to us via phone or email if you require any aftercare assistance at any time:
E: help@directsight.co.uk
T: 01494 307 345
Best wishes,
DS Customer Care Team
Lovely glasses
Lovely glasses, I ordered next day delivery but took a while to come due to the strength of my lenses, my fault for not reading the delivery terms!! But once they had the lenses, made them, they sent them straight out. Really impressed would definitely use them again.
15 June 2025
Unprompted review
Reply from Direct Sight
Dear Celia,
Thank you for taking the time to leave us a 5* review!
Stronger prescriptions do take a little longer to prepare and produce but I can see that this was addressed and clarified following your enquiry to our Customer Service Team.
We're really pleased to hear you're now in safe receipt of and are happy with your new glasses! If you require any aftercare assistance, please feel free to reach out and we will be more than happy to help.
Thanks again for your kind words, we’d be delighted to help you again in the future!
Kind regards,
DS Customer Care Team
Probably the best customer service I've experienced in a long time
What a great company to buy from, so simple, so friendly and helpful. I will definitely use again next time I need new glasses.
17 June 2025
Unprompted review
Reply from Direct Sight
Dear Jim,
Thank you so much for your 5* review!
We’re so pleased to hear that you had such a great experience with us and that our customer service stood out for you! Making things simple, friendly, and hassle-free is exactly what we aim for, so it’s lovely to know it made a difference.
If you require any aftercare assistance at any time, please feel free to reach out!
E: help@directsight.co.uk
T: 01494 307 345
Kind regards
DS Customer Care Team
Very Impressed!
My puppy has chewed my Vivienne Westwood glasses on Tuesday. I have called Specsavers (I have been their customer for last 8 years) to get my prescription and try and order new glasses urgently as I get headaches without them. The experience with them was terrible, they wouldn't tell me my prescription due to GDPR, and their 'Express Service' was 7-10 days.
I have managed to find my prescription, and googled express glasses. I am so happy with the service.
I have made an order with Direct Sight on Tuesday at 3:17pm, they've confirmed receiving my prescription at 3:21pm and reviewed/confirmed it at the same time. They have then Dispatched my order at 3:28pm!
The order said that I should expect the delivery by Thursday but it was with me on Wednesday morning.
I am extremely impressed and surprised how quick and smooth it was, considering the service I had from Specsavers.
I have chosen fairly cheap glasses as I am afraid of my puppy getting to them again and just seeing if it's even worth it. So the make isn't the best, they're a bit stiff but they're light and comfortable and generally good all arounder.
I will definitely be ordering some proper frames from Direct Sight again! Amazing!
17 June 2025
Unprompted review
Reply from Direct Sight
Dear Adriana,
Thank you for taking the time to leave us an amazing review!
We’re so sorry to hear about your Vivienne Westwood glasses (puppies do know how to keep us on our toes!), but we’re absolutely delighted that we could help you with a fast and hassle-free replacement.
It sounds like your current pair are holding up well but if you happen to find yourself in another puppy-induced eyewear emergency, we’d be more than happy to assist!
Best wishes,
DS Customer Care Team
Exceptional service!
The service was truly exceptional: the website is easy to use and to identify the style of glasses I wanted, the ordering process was very straight-forward, but best of all, the team were extremely helpful after I'd placed my order when I contacted them to check the aspect of my prescription I wanted (intermediate) was clear, and to see if I could switch to next-day delivery instead. They responded really quickly, confirmed my order, switched to next-day delivery, and the glasses arrived in less than 24 hours of placing the order. The glasses are also perfect! Would absolutely recommend Direct Sight and will be using them from now on, thank you! :o)
12 June 2025
Unprompted review
Reply from Direct Sight
Dear Jane,
Thank you so much for your 5* review!
We’re absolutely delighted to hear everything went smoothly!
Our Team work very hard to make sure every detail is just right, so it's lovely to hear that our support made a difference and that your glasses are exactly what you were hoping for!
We really appreciate your detailed review and look forward to assisting you again in the near future!
Warm regards,
DS Customer Care Team
Sent 2 pairs of designer glasses for…
Sent 2 pairs of designer glasses for reglazing. One pair ok the other got broke apparently. Got the email and offered a replacement no brand make. I declined. Then returned the other pair in my glasses case which was destroyed. They denied it was them. After the glasses were broke and the case it doesn’t look good. They returned my broken pair and refunded reglaze cost. Bit of a joke they broke my glasses and just sort of did nothing to offer to fix them or buy another equal pair. Avoid.
6 June 2025
Unprompted review
Reply from Direct Sight
Dear Aaron,
Thank you for taking the time to share your feedback. We are really sorry to hear that things didn’t go as expected.
As frames age and go through regular wear and tear, the material naturally weakens especially around the lens grooves and hinges. Reglazing requires carefully removing and replacing the lenses, which can put additional stress on these areas. While we always take great care when handling customer frames, used (and well-loved) ones are more vulnerable to damage during this process.
In line with our Reglaze Terms and Conditions (agreed to at the time of ordering), we offered a replacement frame from our DS Collection with your customised, prescription lenses and completely respect your decision not to go ahead with that option. The order was cancelled, refunded and the frames were returned to you.
The second pair were successfully reglazed and completed as requested.
As discussed directly with you, we noted at the time of 'Booking In' that the case was unfortunately already damaged. While you mentioned it wasn’t a major concern overall, we still offered to send a new case as a gesture of goodwill to which this offer was also declined.
We have taken your feedback on board about customers being notified if items, such as cases, arrive in a damaged condition and we are reviewing how we can improve communication around this moving forward.
We always aim to resolve issues fairly and within our stated policies and regret that this experience fell short of your expectations.
Kind regards,
DS Customer Care Team
Excellent frames & lightweight lenses
I'm delighted to have received one of the pairs of spectacles I ordered. They are absolutely fantastic! Even better than I expected. The frame suits my face, and they are comfortable. They are extremely light - just perfect. I'm impressed with the quality and the style, and the price was very reasonable. I'm happy to have found Direct Sight. It was easy to browse and view the frames, read all the information about the lenses, be aware of how much your spending. Also, there is plenty of information if you aren't satisfied. The whole process was very comfortable.
29 May 2025
Reply from Direct Sight
Dear Stephanie,
Thank you so much for your lovely 5* review!
We’re thrilled to hear you're loving your new glasses - they sound like a perfect fit in every way.
We’re all about making quality eyewear accessible and hassle-free, so your feedback really means a lot.
Thanks again for choosing Direct Sight - we’re so pleased you found us!
Best wishes,
DS Customer Care Team
No hassle
No hassle, easy ordering
94 year old really pleased with quick turn around and comfortable glasses.
29 May 2025
Reply from Direct Sight
Dear John,
Thank you so much for your wonderful feedback!
We’re thrilled to hear about your experience - it’s our goal to make things simple and enjoyable for all our customers, no matter their age. If you ever need anything else, we’re here to help!
Warm regards,
DS Customer Care Team
Ordered varifocal glasses…
Ordered varifocal glasses online with online recent prescription.
Altough I had forgotten about Pupillary Distance.
I sent email the next day that was acknowledged and acted on
Glasses were delivered ahead of schedule.
The varifocal lenses are as my prescription and I am getting used to 1 pair of glasses instead of 2.
31 May 2025
Unprompted review
Reply from Direct Sight
Dear Gareth,
Thank you so much for your kind, 5* review!
We’re glad we could quickly assist with your pupillary distance and that your glasses arrived ahead of schedule. It’s great to hear the Varifocal lenses are matching your prescription and that you’re adjusting well to now having just the one pair.
If you ever need any help or have questions as you get used to them, just let us know!
Kind regards,
DS Customer Care Team
What an amazing Company
What an amazing Company - Great customer service friendly well trained staff - I needed some new prescription glasses urgently - Ordered at 6pm on Thursday and delivered safely at 10am on Saturday - 40hrs from order to receipt!
I was being quoted 7-10days by other High Street opticians.
24 May 2025
Unprompted review
Reply from Direct Sight
Dear Charles,
Thank you for your gleaming 5* review!
We're so pleased to hear that the product and service exceeded your expectations and are very grateful for your review, along with the lovely email received to our Customer Service Team.
Please do reach out should you require any aftercare assistance at any time!
Kind regards,
DS Customer Care Team
Hidden charges requested after order agreed.
Hidden charges.
We agreed on a price via their booking form, and then they emailed asking for £25 more because my prescription had a prism. This hidden charge was not shown on their booking system. I have asked for a refund.
19 May 2025
Unprompted review
Reply from Direct Sight
Dear Ivor,
Thank you for your feedback. We’re sorry for any frustration caused by the additional charge related to Prism lenses.
Prism prescriptions require specially manufactured lenses that are more complex to produce than standard lenses. These lenses involve precise adjustments to correctly align and balance vision, which means the manufacturing process takes extra time, expertise, and materials, warranting the additional cost.
While we strive to make all potential charges clear upfront, prism pricing can sometimes be overlooked in the ordering system on the prescription page, This detail is, however, present within our Terms and Conditions.
We are more than happy to review how to improve transparency around this, following your feedback.
Kind regards,
DS Customer Care Team
Fantastic customer service & speedy products onsite
Fantastic customer service, extremely quick turnaround time & cheap prices.
Very grateful to have new glasses made up and existing frames reglazed in half an hour at the weekend by visiting the premises in person and at the weekend on a Saturday morning.
Pragmatic & helpful advice.
Nice range of products and reasonable prices.
A service not just to rely on but goes the extra mile to provide a full resolution. Couldn't recommend this business enough.
17 May 2025
Unprompted review
Reply from Direct Sight
Good Evening,
Thank you very much for your 5-Star review!
We're thrilled to have had the opportunity to meet you and complete your Reglaze order on-site, whilst you waited!
It's always our goal to provide clear vision and excellent service, to which we are ecstatic that you have highlighted in your review.
We truly appreciate your support and look forward to seeing you again soon!
Warm regards,
DS Customer Care Team
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