Direct Sight  Reviews 

Dreadful .
Waited 27 days so far still waiting for my glasses.
Finally got a reply from customer service.
It was a picture of a delivery code that doesn't work on royal mail app.
I've tried to email again and again just get a copy of the delivery code.
No apology
No explanation
No reply to my email regarding a refund .
Also got hung up on after waiting 30 plus minutes to try and talk to someone directly.
I wouldn't bother not worth the trouble.

really happy, broke my glasses, i am hgv driver so needed them fast, and got them fast, people saying in reviews they are poor quality, they seem fine to me and i got the cheapest available. either tide me over until i got new script.

Ordered glasses with next day delivery and two weeks later not even been dispatched. Got a charge back with bank.

Do not order from this company!

I ordered 24th September, paid for next day. They claimed I would get a refund for this still has arrived in my bank account. I had to pay twice for my glasses and awaiting a refund for the first one. The glasses still haven’t arrived. They keep claiming they are going to be dispatched and I will get an email. This still hasn’t happened. Since complaining to them via email they are now not responding and I am getting no response and no phone calls being answered! I have lost over £100 to this company and still no refund! So do not order from them!

Ordered from these before and the glasses are fine, nothing special but you get what you pay for.

The issue is how incredibly slow they are. A month has gone by and it's still "in the lab" likely meaning it hasn't even been started yet. I think a month is an unreasonable amount of time to lens plain glasses and send them out.

I wonder if they are incredibly short staffed.

Not good enough. Two stars because when previous orders eventually arrived, they were fine

Scam sight do not respond to queries do not answer phone ordered 5 weeks ago on 24 hour okease please do not order from them

Poor quality frames , no better than a £6 frames you can pick up from a supermarket. They didn’t even supply a glass case . They look cheap, very disappointing paid £88

Wish I'd read here first. Paid £12.95 for postage via "Special Delivery by 1pm. Next working day (after dispatch), tracked and signed."
Turned up via DPD, not signed, after 1pm.
Customer services say they switched due to Royal Mail issues and are refusing to refund the delivery cost.
Clear misadvertising - I will avoid in future.

Waiting for a refund which, having read other reviews, will probably never come. Told twice by customer service that refund was processed on 16th September but nothing has shown on my credit card account.
I cancelled my order due to the 24 hour next day delivery not arriving. They hadn't even started preparing the order at this point.
Disgusting way to operate a business, avoid at all costs.

Absolutely awful communication from this company.
Phone lines repeatedly ring with no answer, live chats never connect with anyone despite saying an agent is online (I tried for a full day).
Unclear timelines for orders, borderline deceptive.

Really easy to order and upload my prescription
Price very fair and reasonable
Order came by royal mail tracked
Glasses are perfect, prescription correct,
Wait time also reasonable. I think people forget you usually wait like 3-4 weeks for glasses at specsavers so I really did not see an issue with the wait.
Will definitely recommend to my friends and family.

Paid for next day dispatch over a week ago, still no progress, no replies to emails, live chat, no one answers calls, absolute joke.

Ordered glasses on 26th of Sept. Was given delivery date, didn't come. Given another date, didn't come. Still waiting today 15 Oct. Looked on tracker, stating still in lab. Emailed, ignored. Contacting bank to get my money back

Do not order from this company. You have been warned.

Absolutely shocking customer service from Direct Sight. I returned my glasses on 27 September for an exchange, and Royal Mail confirmed they were delivered back to the company on 29 September.

Since then, I have been constantly chasing them for updates, only to be repeatedly told that my replacement glasses would be dispatched the following day. Every single promised dispatch date has come and gone, with nothing being sent.

On 1 October, I was told my glasses were in production and would be dispatched within 24 hours. On 6 October, I was told they were already in dispatch. Then, on 13 October, I was informed that my order had actually made no progress whatsoever since 1 October!

Despite this, I was once again assured that my glasses would be dispatched that day. Unsurprisingly, nothing happened. Another member of staff then personally promised they would be dispatched the following morning. Once again, no dispatch confirmation, no tracking information and no update.

To make matters worse, I paid an additional £9.95 for same-day production, which I was told had been refunded on 1 October. Over two weeks later, I still haven’t received the money, and they’re now apparently investigating where the refund has gone.

I’ve sent numerous emails, some of which have been completely ignored, and have now had to make a formal complaint just to get any meaningful response.

It has now been over two weeks since they received my returned glasses, and I am still without my replacements or a clear explanation of what’s going on.

I understand that delays happen, but repeatedly promising customers that their orders will be dispatched, only to fail to follow through every single time, is completely unacceptable.

I’ve now reached the point of requesting my money back and am prepared to escalate the matter through my bank if necessary.

Save yourself the frustration and order your glasses elsewhere. I certainly won’t be using Direct Sight again.

Would give zero stars if I could, paid for next day delivery just for them not come a week later still. Try to phone them and you’ll get hung up on. Try chatting to them through a live chat and they won’t chat to you. Avoid at all costs it is awful!

Thought I’d try them, the website looked good and everything seemed straightforward. I didn’t have a long wait to receive them. They arrived in a bag within a box. I excitedly took them out and one of lenses fell to the floor. The frame also looked out, as if things were upside down, just not right, spacing between the eyes etc 🤣

They have agreed to a refund but you don’t get a full refund, around half back. I lose out, they don’t.

Whether I actually get that refund is another matter…

Never again!

Took just under a month for glasses to arrive despite delivery estimate being just a few days.
Several emails to them regarding this just resulted in excuse after excuse.
Glasses arrived and are poor quality and lenses are loose in the frame.
Don’t give your money to this company, dodgy to say the least.

No Refund, wrong colour lenses as shown on line , and poor quantity frame

I’ve emailed multiple times to try to resolve an issue and you’re flat out ignoring calls and emails.

Shocking service, nearly 4 weeks still waiting for glasses to be despatched