Directplants Reviews 693

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that plants arrive healthy, well-cared for, and often exceed expectations in size and condition. The delivery service is frequently highlighted for its speed and efficiency, with many consumers appreciating the secure packaging that ensures items arrive undamaged. The ordering process is also described as easy and straightforward, and the overall service is commended for being professional and helpful. However, some customers experienced issues with delivery, including incorrect addresses, split orders, or parcels being left at the wrong property. A few reviewers also received plants that were not as described, appeared unwell, or showed signs of disease, leading to disappointment with the product quality in those specific instances.

What people talk about most

Product

Customers consistently note positive experiences with product quality and delivery. Reviewers frequently... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent condition and health of the... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the quick delivery, with... See more

Order

People report positive experiences with the ordering process. Many customers found it easy to order,... See more

Service

Customers had positive experiences with service. Many reviewers praised the fast service, communication, and... See more

Based on these reviews

Rated 5 out of 5 stars

Bought direct after seeing their Magnolias advertised on B&Q website and so glad I did. Cheaper going directly and customer care was great when I needed to contact them. Will definitely buy again, pla... See more

Rated 5 out of 5 stars

Beautiful plants that arrived in really great condition - you can tell they’ve been well looked after. Delivery was quick, which was a nice surprise, and everything was packaged securely so nothing w... See more

Rated 5 out of 5 stars

Good formative pruning of maiden tree on dwarf rootstock. Carefully packed, quickly shipped using good courier. Time will tell if this is as pretty as it looks, but so far, so good. I was unavoidab... See more

Rated 5 out of 5 stars

I found this company on eBay and decided to message them to see if I could get one of their listings cheaper. On the way back from my holiday in Wales, I realised his company/nursery was on the route... See more


Company details

  1. Garden

Information provided by various external sources

We are a mail order only plant nursery set deep in the rural Norfolk countryside, part of wonderful East Anglia. We specialise in delivering high quality plants and trees across the whole of the UK direct from our nursery to your door and pride ourselves in offering a fast, friendly service. We accommodate all types of customers from the beginner to the more experienced green fingered gardener.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

693 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Beautiful plants 🌷

Beautiful plants that arrived in really great condition - you can tell they’ve been well looked after. Delivery was quick, which was a nice surprise, and everything was packaged securely so nothing was damaged in transit.
I’ve already planted them and they’ve made such a difference to my garden - it looks so much more vibrant and put together now. Honestly really happy with the whole experience from start to finish. Thank you!! 😍

1 March 2026
Rated 5 out of 5 stars

Taking a risk, but so far, so happy.

Good formative pruning of maiden tree on dwarf rootstock. Carefully packed, quickly shipped using good courier.

Time will tell if this is as pretty as it looks, but so far, so good. I was unavoidably late ordering, knew I was taking a risk, but very pleased that I did.

3 April 2026
Rated 1 out of 5 stars

I purchased and paid for instock click…

I purchased and paid for instock click and collect, several days later toldcwe dont have it and it be back in stock in 3 months, ask do i want different plant or refund, i said refund, days later i told they have found a spare of what i ordered and will put for me to collect, of course you suddenly find 1, i ask again for refund, office woman said they hadnt told her they found 1 but she would refund me, they have my money and even put the payment down to be taken each month, they wont reply or refund, we are almost 2 weeks into this and i had no choice but to inform my bank. Avoid buying from this place.

30 March 2026
Rated 5 out of 5 stars

Bought direct after seeing their…

Bought direct after seeing their Magnolias advertised on B&Q website and so glad I did. Cheaper going directly and customer care was great when I needed to contact them. Will definitely buy again, plants well packaged and so far thriving since being placed in ground

26 March 2026
Rated 5 out of 5 stars

Lovely website easy to browse

Lovely website easy to browse. Great prices and bundle offers, found exactly what I wanted and more! Delivered very well packaged and courier arrived within time window given.

1 April 2026

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