Direct Home Living Reviews 

Placed an order got an email to say I had t pay £1 freight charge. Then I was told. It was actually £10 delivery charge they do not have this listed wen you are buying your item so basically they take your original payment then tell you to pay an extra £1 then they tell you. No it’s actually £10. I asked for a refund terrible customer service

Thank you all whom have posted and warned people. We have certainly taken your advice and gone elsewhere.
Thanks again and I hope you get refunds or your items in the end?

Great! Very happy

If I was able to leave no stars I would. Customer service is non-existent. Courier lost your parcel is the last thing they will say, then nothing. Avoid at all cost!

Ordered two pairs of curtains only received one. Dragging their heels on the issue. Avoid at all costs

Do not purchase from home living NE trading out of sunderland.

I purchased 2 pictures on the 21st september, never received confirmation in the first instance which i thought was strange, no confirmation email and had to request it. I kept my eye on delivery and they never called me over a month later so i had to ring them a few times. I was told on two seperate occassions different delivery dates and guess what nothing. I called again a week ago to be told the manufacturer was having an issue obtaining one of the pictures so i could select another and they would send me some pics on whatsapp, guess what...i didnt get them. At this point i decided i had, had enough and sent a cancellation email for a full refund, they accepted have got my bank details and guess what NOTHING!. I posted on facebook yesterday my experince warning people not to purchase from them, i also sent them a link to it and i told them i will post it every 2 days. I will also make it my mission to ensure people dont buy from them. I dont get my refund they get an honest review so hopefully people are not put in the same position.

Shocking management of problems and it seems that if you have an issue they dont want to know, dont engage to resolve and want you to go away, dont be fooled by the pretty website and all those glowing reviews!

Unfortunately trust pilot wont let you put less than 1 star.

Check out the trading company seems to have changed hands in april and june this year and im giving them a couple more days and im going to trading standards

This is a scam website. Rating zero! They said “sadly” because I didn’t enter my address correctly that is the reason why I haven’t received my order, after weeks of chasing. and they will not give me my money back (obviously I put in my correct address). It seemed like my address had been deleted and replaced by a random county. Has anyone officially reported them? I am reporting them to the Trading standards Office and so should everybody else.

DO NOT BUY FROM THESE THEY ROBBED MY SISTER AND WOULDNT GIVE HER A REDUND AND BLOCKED HER. THIS WILL BE PUT ALL OVER FACEBOOK. ROBBING PEOPLE WHEN THERES A GLOBAL PANDEMIC. ROTTEN

Is this company still in business? Placed on order but they don't seem to have taken the money - not answering emails, phone number not recognised - STAY WELL CLEAR!!!

not worthy of one star, totally false advertising

I have to leave one star as there is no option for zero stars. This company is pathetic and should be avoided at all costs, if it even exists. Placed an order, received an email confirming the order and the amount charged and funds were taken from my account. No other communication from the company. Emails not responded to, call their phone number and get a recording that the number you have dialed has not been recognised, send correspondence requiring a signature and it is returned marked address incomplete, addressee unknown, not known and no such company.

1 star because I can’t leave zero stars. Made an order for quiet a large amount over a month ago. I hadn’t received any information regarding my delivery so I sent a mail. I was sent back a DPD link that ended up to be not my order. I have now emailed multiple times and not received a reply. Their phone number also does not work. Don’t waste your money on this company.

Dealing with this company was the worst ever experience i have had with buying anything! Our order was late, so called up to chase it and get an update....all we came across was staff clueless about what was going on...promising to “look into it” and call back, not once did we get a call back. Finally spoke the manager AKIL and was promised that he will find out whats going on and call back within an hour. Once again no call back....and no communication. These companies should be fined for misleading customers and wasting peoples time.

THIS IS A BOGUS COMPANY. PHONE NOT RECOGNISED, AND THEY ARE NOT AT THE ADDRESS, HAD A REGISTERED LETTER RETURNED AS NOT AT THIS ADDRESS. PLEASE DO NOT BUY FROM THEM YOU WILL NEVER GET YOUR GOODS OR YOUR MONEY BACK

Very very poor and inconsiderate employees and poor response , poor delivery policy , poor everything

Communication with Direct Home Living was very sparse throughout. Emailed "sales" on various occasions requesting a delivery date, with no response. Delivered early morning with no prior warning, luckily someone was in to receive order.

Decided to pursue a return on the item. The email address for returns ("enquiries") prompted "delivery failure" notifications on various occasions. Decided to email the "sales" address regarding and return and the fact that their returns email address was not working. I got one reply and then after various follow up emails from myself, the trail went cold.

As I fell outside the 14 day returns window due to due to this lack of response, rather than risk sending it back without following the correct returns procedure outlined and risk losing the price I paid for the item, with an extra 1/3 of the cost of the item in a returns charge, I have decided to keep the item. Which may I add, did not reflect it's price tag whatsoever

Overall, in comparison to other online home retailers, an abhorrent customer experience.

Chair order- NO COMMUNICATION
I ordered a chair last week- I have written several times to their email account- no reply. The telephone number listed is not recognised. I cannot get hold of anyone to find out when the chair will finally arrive. I have even tried to 'chat' to them on Facebook. A terrible terrible company to deal with! Avoid!

Ordered a double bed and two mattresses with an estimated order time of 7-10 days.After 17 days i had to ring them,after looking into it they contacted me to say it would be in stock the following week.I then had a call to arrange delivery which was confirmed between 9-12 noon on the Friday. I also double checked the order which was again confirmed as 1 bed,2 mattresses i contacted them at 1pm as not arrived and was told it would now come between 4-5pm Finally at 5.20 it arrived only for 1 of the mattresses to be missing!!!! What was the point in double checking,you just cant help some of these companies.Finally got the other mattress the following week after several phone calls from myself and they then had the cheek to text me asking to contact them by phone for delivery details
Poor service.Wont go back even with all the nice stuff they have.Owner needs to get a grip.

Ordered a bedroom set from here and am super pleased with it. Great quality furniture and the price was fantastic! Delivery time was really quick and the customer service was impeccable. Would definitely recommend!

Amazing service and beautiful well made furniture. I can’t believe the price I have paid a lot cheaper than high street furniture stores delivery really quick and they also took all the packaging away. Amazing 👍🏻