One box arrived split in corner and a couple of items had fallen out, so did not receive the full order. When reported to DGT they promptly arranged a refund for the missing items without fuss. Good c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just brilliant . They offer all you need for moving home which can be a little overwhelming. They have excellent well designed boxes including tape . One shop for everything you need for to make your... See more
Company replied
for all your removal needs you cant go wrong with these boxes well made and strong with handles to carry them easily , so if you need good boxes you cant go wrong with Direct Global Trading Boxes
Company replied
My order of packing cartons and bubble wrap was delivered quickly. I have a mixture of large and very large packing cartons and they are light but strong and very easy to assemble and stack when full... See more
Company replied
Company details
About Direct Global Trading Boxes
Written by the company
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We really are passionate about cardboard...
Direct Global Trading Boxes is a family-owned, mail order business based in the heart of Yorkshire. Back in 2016, we became really excited about cardboard! Fast forward to today and millions of boxes and thousands of house moves later, we’re still in love with the stuff!
Our cardboard boxes are made right here in God’s own country! We’re proud to use 100% recycled materials in our boxes meaning that our boxes are 100% recycled, 100% recyclable and 100% reusable. Now that’s pretty amazing, even if we do say so ourselves!
Over the next few years, our aim is to continue to be clever with cardboard as we introduce new and innovative products to our range – all in the name of making your lives easier!
Contact info
Unit 9, Strafford Industrial Park, Gilroyd Lane, Dodworth, S75 3EJ, Barnsley, United Kingdom
- 01226388889
- info@directglobaltrading.com
- directglobaltradingboxes.co.uk
4.3
Excellent
719 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Direct Global Trading Boxes
Hi,
Thank you for leaving such a lovely review. We're so glad to hear you enjoyed your order and had a positive experience.
We hope you move went smoothly.
Take Care,
Savannah
Direct Global Trading Boxes
Best Boxes
Used these in different sizes over the years for moving home, sending items, general storage!
Not the cheapest but you get what you pay for and these are just the best boxes!
Strong, sturdy boxes, next day delivery, can’t go wrong.
8 November 2024
Unprompted review
Reply from Direct Global Trading Boxes
Hi Stuart,
Thank you for leaving such a wonderful review. We're so pleased to hear you enjoy our products.
Thank you so much for your repeat orders.
Take Care,
Savannah
Direct Global Trading Boxes
Data breach
Was initially impressed with the boxes I received, but am now receiving spam from other companies to the unique email address I used for Direct Global Trading Boxes. So either they have intentionally shared my details with other companies which I never agreed to so a breach of GDPR, or their customer data has been breached and they haven’t let their customers know. Either way, not impressed.
10 November 2024
Unprompted review
Reply from Direct Global Trading Boxes
Hi,
Thank you for taking the time to leave a review. We really appreciate your feedback and are pleased to hear that you were impressed with the product.
Please be assured that we do not pass on any customer details to any third party organisations.
Equally, we have not experienced a breach in the security of our customer information.
Many thanks,
Georgia
DGT Boxes
Super speedy delivery
Super speedy delivery. Great price. Nice sturdy boxes. I love the spaces on the boxes to write what's in them. Most of all I love the pictures and the jokes on them, makes them so unique and fun, as a sense of humour is definitely needed when moving!
31 October 2024
Unprompted review
Reply from Direct Global Trading Boxes
Hi Sarah,
Thanks for leaving such a positive review. It so nice to hear our box design has brought a smile to your face!
We hope your move went smoothly.
Take Care
Savannah
Direct Global Trading Boxes
Second time ordering and very happy…
Second time ordering and very happy with speedy service and quality of boxes. Would definitely recommend!
1 November 2024
Unprompted review
Reply from Direct Global Trading Boxes
Hi,
Thank you for leaving such a positive review. We're so pleased you were happy enough to order a second time, we really appreciate returning customers.
We hope your move went smoothly.
Take Care
Savannah
Direct Global Trading Boxes
Excellent service superb thanks
Excellent service superb thanks
Delivery fast
Faultless service would highly recommend
28 October 2024
Unprompted review
Reply from Direct Global Trading Boxes
Hi Phil,
It's great to hear you found our service to be faultless. We always strive for customer satisfaction and it's wonderful to hear we delivered this!
As a small business, reviews mean the world to us. We so appreciate you taking the time to leave such fantastic feedback.
Thank you for rating DGT Boxes five stars!
Take care,
Georgia
DGT Boxes
Very prompt service
24 October 2024
Unprompted review
Reply from Direct Global Trading Boxes
Hi Jim,
Thank you so much for such wonderful feedback. Reading your lovely comments has absolutely made our day!
Take care,
Georgia
DGT Boxes
Fantastic quality boxes at a great…
Fantastic quality boxes at a great price.
Swift dispatch and next day delivery.
10/10 from me.
8 October 2024
Unprompted review
Reply from Direct Global Trading Boxes
Hi Warren,
Thank you so much for taking the time to leave a review. It's great to see that you've given us five stars and rated us ten out of ten! Thank you!
Take care,
Georgia
DGT Boxes
Great product
Great product, fast delivery and a great price. How can you go wrong with this company....
30 September 2024
Unprompted review
Reply from Direct Global Trading Boxes
Hi Alicia,
Thank you so much for taking the time to leave a review. We really appreciate such lovely feedback!
Take care,
Georgia
DGT Boxes
Realised within seconds of placing the…
Realised within seconds of placing the order that I had put the wrong delivery address in. No phone number to call, ‘live chat’ didn’t reply for 2 hours by which point it had already been shipped. Apparently they couldn’t contact dpd to change delivery address. Dpd couldn’t change address without instruction from the seller. So I just have to write off the money wasted as the product has been sent 8 hours away to Orkney. I know it was my initial mistake but absolutely ridiculous that nothing could be done.
24 September 2024
Unprompted review
Reply from Direct Global Trading Boxes
Hi,
Thank you for taking the time to leave a review. We really appreciate your feedback.
Unfortunately, from the details provided, we're unable to locate an order or any correspondence from you, however, if you'd like us to look into this further, please don't hesitate to get in touch and we'll be glad to assist.
Many thanks,
Georgia
DGT Boxes
As always perfect and fast
As always perfect and fast. One comment, I would prefer not to have the boxes in a carboard box.
19 September 2024
Unprompted review
Reply from Direct Global Trading Boxes
Hi Frank,
Thank you so much for your feedback! We really appreciate you taking the time to leave such lovely comments!
Take care,
Georgia
DGT Boxes
Great little company will be using them…
Great little company will be using them repeatedly into the busy Q4 period. Boxes great for many uses.
9 September 2024
Unprompted review
Reply from Direct Global Trading Boxes
Hi David,
Thank you so much for taking the time to leave a review. It's great to hear that you'll be returning to us!
Take care,
Georgia
DGT Boxes
This is an fantastic service throughout…
This is an fantastic service throughout from placing the order which takes 60 seconds to delivery by DPD that's why I keep returning 😀
3 September 2024
Unprompted review
Reply from Direct Global Trading Boxes
Hi Nigel,
Thank you so much for taking the time to leave a review. We really appreciate such lovely feedback and it's fantastic to hear you're a repeat customer!
Take care,
Georgia
DGT Boxes
Reply from Direct Global Trading Boxes
Hi Luigi,
It's great to hear you found the boxes to be a good product and that your delivery was prompt.
As a small business, reviews mean the world to us. We so appreciate you taking the time to leave such fantastic feedback.
Thank you for rating DGT Boxes five stars!
Take care,
Georgia
DGT Boxes
brilliant again !!!!
i have used this company before ,first class service last time and same again this time .easy to use website ,lots of choice ,great prices but above all else a really well made product ,could not be more please and will never hesitate to use again would highly recommend
27 August 2024
Unprompted review
Arrived really quickly and just what…
Arrived really quickly and just what wewanto
28 August 2024
Unprompted review
Reply from Direct Global Trading Boxes
Hi Shayne,
Thank you so much for taking the time to leave a review. We really appreciate such lovely feedback!
Take care,
Georgia
DGT Boxes
Excellent website. Great service
Excellent website. Great choice of products. Despatched order on time.
Products are fantastic quality. Initially ordered 20 boxes and tape etc. subsequently have put in another order.
No hesitation in recommending.
1 August 2024
Unprompted review
Reply from Direct Global Trading Boxes
Hi Steven,
Thank you so much for taking the time to leave a review. It's great to see the five stars and hear that you are a repeat customer!
Take care,
Georgia
DGT Boxes
impossible to speak with customer service
I have placed an order and received the day after which it was great but unfortunately a 60 meters bubblewrap, 1 tape roll and marker pen are missing. I have spent so far 2 days to try to write to them or at least get in contact with them but it is impossible. Now I am waisting days and money because I need to reorder SOMEWHERE else the bubblewrap which it was the most essential thing for us.
On their website said that they have a live chat which is not true as only messages goes through and you have to wait at least 24 hours before someone reply to your query , however, I am still waiting for more then 24 hours for a response . Absolutely time and money wasted. Never ever will buy from them again.
21 August 2024
Unprompted review
Reply from Direct Global Trading Boxes
Hi,
Thank you for taking the time to leave a review. We really appreciate your feedback.
Unfortunately, from the details provided, we're unable to locate an order or any correspondence from you, however, if you'd like us to look into this further, please don't hesitate to get in touch and we'll be glad to assist.
Many thanks,
Georgia
DGT Boxes
Good selection of boxes at a good…
Good selection of boxes at a good price.
Ordering very easy and delivery as promised.
Would definitely use again
19 August 2024
Unprompted review
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