Direct Door Handles Limited Reviews 

219
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient delivery, often receiving their orders the next day, and are consistently impressed with the high quality of products like door handles. The service is described as excellent, with helpful staff providing great communication, advice, and proactive support for orders. People particularly appreciate the personalized attention, such as staff offering tours or proactively addressing potential order issues, ensuring work isn't delayed. The ease of ordering and overall efficiency contribute to a highly satisfactory experience, leading many to plan future purchases.

What people talk about most

Delivery service

Consumers consistently report positive experiences with delivery service, highlighting its speed and... See more

Product

Reviewers highlight positive aspects of product, consistently praising the quality, with many describing... See more

Service

Clients share positive opinions on service, with many reviewers consistently highlighting excellent, fast,... See more

Order

Customers had positive experiences with order, with many expressing satisfaction and planning future... See more

Quality

People report positive experiences with the quality of products, particularly door handles, which are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, next day delivery of order placed at 2pm. Even offered some advice over the telephone answering some questions I had. Very knowledgeable guy I spoke too. Awesome will use again. Oh forg... See more

Rated 5 out of 5 stars

Great prices on the Jigtech handle packs I needed, and excellent service too. I inadvertently ordered a small item with a longer lead time and not only did they phone me to advise this in case I hadn'... See more

Rated 5 out of 5 stars

Fantastic product, fairly priced. Courtesy call from the company after placing the order was a great touch and really gave me confidence if there had been any issues. Was able to suggest some other pr... See more

Rated 5 out of 5 stars

Direct Door Handles always have the stock i need ready for dispatch and the customer service i’ve received is second to none. I have had items delivered but also collected items too when i’ve needed... See more


Company details

  1. Hardware Store
  2. Do-it-Yourself Shop
  3. Hardware Accessories Store

Written by the company

Welcome to Direct Door Handles Limited, with over 30 years of experience in the ironmongery industry we are proud to offer a fantastic range of products to suit all tastes. We are a family run business based near Uttoxeter, our location is perfect for a fast and efficient delivery service with the network of motorways nearby. Our aim is simple, to offer quality products at competitive prices and pass this onto you, our customer. As we are a family run business, we really do care about the service we offer. We are happy to go that extra mile to ensure you are happy with your experience in dealing with us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

219 reviews

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4.9

All reviews

(219)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great service

great service, ordered quite a bit so needed a bit of support for compatibility etc and the customer support was great. Good prices and fast service.

26 January 2026
Rated 5 out of 5 stars

Fantastic product, great customer service

Fantastic product, fairly priced. Courtesy call from the company after placing the order was a great touch and really gave me confidence if there had been any issues. Was able to suggest some other products that I liked too.

27 January 2026
Rated 5 out of 5 stars

Jigtech handles

The supplied goods were superb and they kept me informed every day regarding delivery dates superb customer care.

5 November 2025
Rated 5 out of 5 stars

Highly recommended

Great prices on the Jigtech handle packs I needed, and excellent service too. I inadvertently ordered a small item with a longer lead time and not only did they phone me to advise this in case I hadn't noticed (I hadn't), they kindly dispatched the rest of my order the same day and and posted the remaining item separately at no extra charge, so our work wasn't delayed. All of the door handle packs were in perfect condition and I'm just about to order six more. Throughout our refurbishment we've had so much hassle with late deliveries and faulty items from companies, we'd started to expect this. So to get such great service and hassle-free delivery was a welcome surprise!

28 October 2025

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