Direct Courier Solutions Reviews 77

I have been using this company for the past 5 years and send alot of parcels overseas. I have found them to be extremely efficient, helpful and the customer service team are friendly and are always willing to help. My parcels are always picked up by extremely friendly dpd couriers and delivered very quickly. I have recommended this company to several people. Their prices are also very good value for shipments. They also give excellent after sales service and am always kept updated as to the whereabouts of my shipments and when they have been delivered. I would highly recommend this company.

Contacted this company for a parcel quote frankly after speaking to their customer service I decided to look elsewhere!.

I entrusted the stringed musical instrument to Direct Delivery Solutions and paid extra insurance. They used DPD to collect and deliver my parcel which arrived with the packaging intact. Because there was no damage to the packaging the recipient signed for the parcel but on unpacking found that the pegbox had become unattached. This was probably due to the large package being dropped or heavily jolted but because the parcel had been accepted and signed for no insurance compensation can be claimed. As a result I have lost the sale and incurred myself in paying for the delivery and return of a heavy, expensive package. I am the recipient of many parcels but have NEVER been given the choice of signing “unseen”.

Use them couple times anything goes wrong with the delivery there absolutely hope less and the guy who I think is the manager or owner has a serious attitude problem very rude totally unhelpful my advice is to stay well clear deal with tnt or dpd directly much easier 👍🏼

Courier failed to attend the right address, DCS didn't want to know and charged me a tenner for a collection fee. Waste of time and money I will never use this company again.

They used TNT and lost 1 of 2 parcels. No communication after & no compensation even though I paid insurance. Rubbish. Do NOT deal with them.

Excellent 1st class service, trouble free collection and next day delivery.excellent comms, delivery driver very helpful. I will use again without question,

Terrible company worst I ever experience, booked for collection but failed. As I called them just before 5pm to find out out what happened (after I already called twice during the day and was confirmed the collection would take place), the salesperson hanged up on me. Their motto is "We take it personally"...now I understand what it means...they are rude and will treat their unhappy customers as toilette paper.
Stay away from this company as far as you can, I thought they were reliable and top customer care, I was wrong...terribly wrong!

Four tyres returned to the supplier within 24 hours for just £36! Collected by DPD at 2pm near Edinburgh and delivered the next day 10am in Kent. Superb service!

Booked, got email to advise collection day so took time off work to wait in. No one turned up so rang customer service just to be told wait it will be today. No it wasn't. Rebooked and again waited in, first excuse driver couldn't find me, strange as never had this problem before. Day went by so again phoned customer service and again told to wait. No one turned up.
3rd attempt, waited in, day went by so called them to find out its outsourced to TNT but they couldn't call them as told its pointless. So I did and made sure the driver had my mobile, he called and collection was finally made.
So DCS just outsource, customer service not interested or can't be bothered. So unless you take control it doesn't happen.
Suggest you avoid .

I booked a consignment with this company to have them collect a 4x4 tyre for me in Yorkshire and deliver to the Greater London area. Their prices seemed reasonable and their delivery times - next day in most cases - was great. Because of the size of the tyre, it wasn't wrapped or packaged in any way. I've shipped tyres before and had them collected just as they are. When the driver turned up to collect, he refused to take the tyre because "it's too big and heavy" - it's a 4x4 tyre of course it is heavy! - and "it needs to go on a pallet and be wrapped". I confirmed with customer service that it didn't need to go on a pallet but it would need to be wrapped as per the guidance on their website. Had to pay £10 collection failure fee. Didn't agree with it, but went along and paid the fee since I missed that it had to be wrapped. Collection booked again for Tuesday afternoon and the driver never showed. Finally collected on Wednesday morning and the first thing the driver did was laugh about such a big tyre being wrapped and tore the packaging off. He said it was likely to come off during the shipping anyway. He slapped the shipping label on the tyre and away it went.

Tried to work with customer service at Direct Courier Solutions since I paid a £10 collection failure fee when in fact it was collected exactly as it was prepared originally. They've got my money so have no interest in working with me any longer.

In the end, I've got the tyre and I'm out an extra tenner however I will not use this company again and have advised everyone I can to do the same.

You pay.

They give you a pickup day (not a time - a whole day).

They miss the pickup 'day'.

You waste a day waiting for them at your house.

The person you're sending the parcel to gets annoyed.

You try and call them but their office shuts at 5 - but apparently you have to wait for the courier until 5:30.

You then wait the next day. All to save £10 over a reputable couriers.

Lose, lose, all round.