Direct Car Credit - The Car Finance Specialists Reviews 

338
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 183 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the staff for being extremely helpful, friendly, and professional throughout the entire purchasing journey, ensuring everything goes smoothly. Consumers often mention that securing finance and finding the right vehicle is handled with incredible ease, efficiency, and genuine personal care. Some reviewers were not happy with the overall condition of the vehicles received upon delivery. Customers noted experiencing frustrating mechanical faults shortly after purchase, which led to significant concerns regarding reliability and the quality of after-sales support. These individuals described encountering unexpected breakdowns and difficulties when trying to resolve issues with the garage.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as extremely helpful, friendly, and... See more

Service

Customers had positive experiences with service, noting that the entire process from start to finish was... See more

Product

Consumers find product to be deeply divisive, reporting starkly contrasting experiences regarding vehicle... See more

Customer service

Users describe positive interactions with customer_service, noting a seamless process from start to finish... See more

User experience

Customers consistently note positive experiences with user experience, highlighting seamless and effortless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What company they were so helpful they made experience easy with contact & support all the way to end of deal. Also went above & beyond because of work my commitments they delivery my car choice str... See more

Rated 5 out of 5 stars

Zara made this experience great! She's very professional and a lovely person! She answers my questions no matter what & i would recommend her to any company! I like to know things about my car... See more

Rated 5 out of 5 stars

The people were really helpfull and fast on securing finance that was available for me despite my verry bad credit rating. The vehicle i have has been verry well presented and somw maintenance was don... See more

Rated 5 out of 5 stars

Looked into getting a car then my partner was taken ill nearly loseing her life .the staff couldn't do enough by giving me time texting me not calling .my sales man was Jatinder .a true gentleman and... See more


Company details

  1. Car Finance and Loan Company
  2. Car Dealer
  3. Finance Broker
  4. Motor Vehicle Dealer
  5. Used Car Dealer

Written by the company

At Direct Car Credit, we specialize in getting finance in place for everyone. We cater for all!! Even if you have struggled to get finance in place elsewhere! We have an extensive panel of lenders that will approve even if - Bad Credit ✅ Good Credit ✅ CCJ ✅ Self Employed ✅ Benefits ✅ Arrears ✅ IVA ✅ Apply with us today and we will do the rest!! We are a family run business with over 20 years experience in Car Sales/Finance, we are trusted partners with over 30 finance companies, and a one stop shop for your next car purchase and finance package. What you waiting for APPLY TODAY!!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

338 reviews

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4.7

All reviews

(338)

177 reviews in the last 12 months

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Rated 5 out of 5 stars

Direct car staff did an amazing job…

Direct car staff did an amazing job in helping me get the car i want a special thanks to Richard and Zara for going above and beyond. I will be recommending my family and friends to go here.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Mark was absolutely fantastic and went above and beyond with helping me get car, he's helped make christmas come early and the determination in getting this sorted quickly was off the scale, couldn't fault him, absolutely brilliant, thank you!

22 December 2025
Rated 5 out of 5 stars

Mark and Zara took really good care of…

Mark and Zara took really good care of me, all I had to do was choose the car I wanted and they took care of the rest. Any questions they answered. They made me feel confident in the whole process. Honest and reliable. My second car from direct car credit and I will be back for my third. Thank you. Emma.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Such a good company to deal with

Such a good company to deal with, I got myself a van on finance with the help of Richard and he really did an amazing job of getting me the best deal possible. Left with a lovely van, fully serviced, years MOT and brand new breaks and tires all round. Even a new tire on the spare. Can’t fault em

13 December 2025
Unprompted review
Rated 5 out of 5 stars

When getting my car from direct car…

When getting my car from direct car credit I found my first experience to be great which made me come back when looking for a new car, for the second time i found my experience to be even more wonderful, with a special thanks to Richard who went above and beyond in help me pick the perfect car an made sure it was to a very high standard for when i collected it and a big thanks to the team. I would 100% recommend people to come here when looking for a car.

12 December 2025
Rated 5 out of 5 stars

Complete trust and patience

Looked into getting a car then my partner was taken ill nearly loseing her life .the staff couldn't do enough by giving me time texting me not calling .my sales man was Jatinder .a true gentleman and looking out for me not just a sale .then I collected the 2 weeks after purchasing and was spot on .he even brought a coffee lol

5 December 2025
Unprompted review
Rated 2 out of 5 stars

Avoid buying something that has too much work needed.

I dealt with Mark, lovely bloke, was honest informed me work needed doing on the car and would be done before i took it. I asled for the timing belt to be done due to the age and milage being at 92000 miles. I was told it had been done, it wasnt't.

As soon i left with the car, on my journey home the pressure tyre sensore came on. I adjusted the pressure but this need not take the light off. I took it too my local tyre place and valve was knackered so i got it replaced but these didn't take the light off. I got it booled back in with these to sort, they tried to blame the tyre place for remving the sensor and not putting it back on. Baring in mind the light camd on whilst driving home from collecting the car.

My handbrake had to put on quiet high (at the time assumed this was normal due to not been having alot of car knowledge) it turns out my handbrake hasn't been workong correctl since i bought it.

I did get the car on the 4th Dec 2024, on 3rd November i got the car checked before the MOT was due i was given a list of problems. Was informed by several people this car should never had passed the MOT back in 2024. All the repairs needed unbeliable for to have had only 11 months. Hardly done much milage eithet. This car cost £5,500, over a £9000 may time i pay the finance off. 11 months in it has cost me over £1000 in repairs.

Track road ends offside and near side.
Cv bootz offside and near side.
Middle Exhaust box and back Exhaust box.
Rear brake shoes (cause the fault with the handbrake)
Tracking and new tyres (guarteed could have been done in the last 11 months).
Offside Shock aborber
Nearside front Coil Spring.
All brake pipes coated im grease also so alot of MOT stations wont check them due to this so any problems with them then im mot going to know. Ive got a death trap.

Unbeliable how they are getting away with a garage passing MOTS when the vechiles clearly need work. It will backfire one day as someome will end up having a unfourtate accident as they are buying cars that are not road worthy.

Vechiles are over priced.

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Professional service.

Professional, polite, helpful, informative service.
Was looking for first car for my son who just passed his driving test. I wanted safe decent vehicle with 1 litre or less engine power. Was difficult to fine. Private sellers on auto-trader are there but we didn’t feel comfortable buying from there. Finally while driving past Direct Car Credit showroom, we spotted a VW Polo and dropped by to enquire about it.
The sale Executive Jatinder was very professional, polite, respectful and extremely helpful. He explained everything we need to know about buying process , insurance for first time driver, all options for finance / outright purchase.
We decided to go with it and finally drove the car out of showroom today. Car was Very nicely cleaned and serviced with Full MOT.
Our son was extremely pleased.
We thoroughly recommended the Direct Car Credit to anyone looking to buy reliable cars.

12 November 2025
Rated 5 out of 5 stars

Know what you want and know your limitations

After a phone call with Mark he made me feel like a customer with my concerns taken into account he listened and found solutions he got me the best deal possible and gave me good advice when needed thank you Mark for helping me make the right choice and not pressuring me into anything Mark sorted everything out for me this man was so polite and exceptionally good i now have a 23 plate thanks to Mark and thank you zara for your after care this ment a lot to know I can come back to you if I had to once again what a fantastic team

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing experience and…

Absolutely amazing experience and amazing staff especially Richard who was there from first phone call to completion day on his day off just to accommodate me top bloke many thanks Ben

23 November 2025
Unprompted review

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