I had a 15 minute constructive discussion with Justin who was very helpful, listened and emphatic. He gave me some useful tips that would strengthen my case. He was honest and upfront on the mer... See more
Company replied
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Top class service, when I was left in the lurch by another reputed solicitors firm who decided to cancel my retainer because I was asking them all the tough questions, Ian stepped in and found me the... See more
Company replied
Extremely helpful, genuine and kind people. The whole process of reporting a claim, to the case being managed and passed onto the legal team was smooth like butter. I couldn't have been happier with t... See more
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Had a very swift response the same day and Justin was very helpful in the initial conversation. This was swiftly followed up by Ian who helped me both by email and text through the initial stages to... See more
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Company details
About Direct2Compensation
Written by the company
Direct2Compensation is an established No Win No Fee personal injury claims company.
With 28 years' experience they provide expert, honest advice to help people claim compensation after a non-fault accident.
Working with some of the UK's leading law firms, Direct2Compensation assist you through what can be a scary legal minefield, explaining things in simple terms that make sense.
Their friendly team gives you the confidence to make a claim and get the justice you deserve.
Services
Direct2Compensation can advise you of your legal rights if you’re thinking of making work injury claim, and how to claim compensation whilst maintaining a good relationship with your employer.
They can let you know if you have a valid claim for a slip or fall due to company or council negligence. Including pavement trips, falls in shops and supermarkets, plus slips on ice and snow.
They handle all types of road traffic accident claims, including hit and runs, being injured on a bus, or as a cyclist or pedestrian.
If you've been injured in an accident that wasn't your fault, they are experts at helping you to prove liability and claim successfully.
Contact info
12 The Circle, BA2 1JA, Bath, United Kingdom
- 01225 430285
- justice@direct2compensation.co.uk
- direct2compensation.co.uk
Easy people to talk to I'm dyslexic and…
Easy people to talk to I'm dyslexic and I found it pretty simple to be honest
26 September 2024
Reply from Direct2Compensation
Thank you for taking the time to share your thoughts about us. We're really pleased to have been able to help and make what could have been a stressful and difficult process easy for you. It's great that you have found it so simple and helpful! If you need any help at any stage of the process, please get in touch!
Reply from Direct2Compensation
Thank you for taking the time to share your experience of our service. We can't guarantee that every claim will succeed, but we can guarantee good service and we'll always provide honest, clear information. If you need any help during the claims process, please do not hesitate to contact us!
Brilliant support a d advice…
Ian was so so helpful and supportive and guided me to the right decision for me.
13 September 2024
Unprompted review
Reply from Direct2Compensation
Thank you for sharing your experience. Sadly there is a considerable amount of scepticism around Personal Injury Compensation and No Win No Fee services, mainly through misunderstandings and misleading media pressure. We appreciate that people are not always certain about proceeding with a claim and that it's important that people feel able to raise concerns and have the space to consider their options. At Direct2Compensation, we'll never pressure anyone to make a claim. We fully believe that by providing claimants with an honest, upfront and transparent assessment and by giving a clear and honest explanation of the No Win No Fee service that they are likely to proceed with their claim.
We're delighted to have been able to help you.
If you need any further assistance or have any queries/questions during the process of your claim, please don't hesitate to contact us - our contact information can be found at https://www.direct2compensation.co.uk
Absolutely invaluable and honest advise…
Absolutely invaluable and honest advise in a world of unknowns. In the best of hands with this company. Not pushy in any way. I couldn’t have made my decisions without them.
3 September 2024
Unprompted review
Reply from Direct2Compensation
Thank you for sharing such kind feedback. We genuinely try to provide clear, honest and frank advice, with the interests of the client placed at the very centre of any responses we provide. We're really pleased that you have found this to be the case.
Reply from Direct2Compensation
Thank you for your kind words! If there is anything else we can do to help, please let us know.
I was so very sceptical… spoke to Ian…
I was so very sceptical… spoke to Ian who explained everything so brilliantly. I still stalled for a few weeks, occasionally contacting Ian, he was always kind, understanding of my reticence and made it clear it must be my decision whether to proceed.
After a couple of months with no pressure/contact at all from anyone I finally felt safe to contact Ian again. He went over and over how everything worked whilst understanding my worries without making me feel stupid in the slightest. A great company who don’t abandon you once underway with solicitors. Always at the end of a phone or prompt reply to an e mail. I thoroughly recommend
12 July 2024
Reply from Direct2Compensation
Thank you for your positive comments. We appreciate that people will feel anxious about making a claim and have many worries or concerns about the process. With that in mind, we always try to make sure that people can get the information that they need and more importantly the space they need to make their own decision about whether to proceed or not. We find this works best for claimants and it's the right thing to do too! All the best with your claim and do let us know if we can be of any further help.
Very helpful and understanding my…
Very helpful and understanding my appeal very much appreciated thank you Ian
12 July 2024
Reply from Direct2Compensation
We're delighted to have been able to help you! If you need any assistance during the process of your claim, please do not hesitate to get in touch.
Definitely recommend!
I've never been through this before and Ian spoke to me thorough he explained everything that happens, when he needed more pictures to help my claim out he even apologised saying I no you have already sent enough. But I was happy and willing to do more. I then spoke to Amy and she was just as lovely. These 2 people have really made me feel at ease and even said they hope my son feels better on numerous occasions which was lovely to hear. Thank you for all your support! Definitely recommend to anyone!
1 July 2024
Reply from Direct2Compensation
Thank you for your very positive feedback. We try really hard to make sure that people are able to ask questions and gain an understanding of the process ahead, so it's good to know that this is the experience you have had! Remember that you can contact us at anytime of the process for help - as well as your Solicitor. Good luck with your claim!
I was told my case is straight forward…
I was told my case is straight forward but in fact they have asked me for the same information over and over again off my accident i was told my case was a quick easy straight forward case but in fact i was wrong and had the worst expierience as this caused me to much stress so i have decided to close the case because off this reason!
24 June 2024
Unprompted review
Reply from Direct2Compensation
We're sorry to hear that this has been your experience, as you can see from our other reviews, this is definitely not the norm. Please reach out to us on 01225430285 or via our website as we would love to resolve your situation so that you can continue with your claim in the hope of obtaining compensation.
It sounds like you have been a bit confused by the process and not understood what work is being done on your behalf and why. If you had come to us with this issue as we could have ensured that all was in order for you.
Claimants should not have to repeatedly provide the same information, but it is the case that claimants can be required to confirm & reconfirm the details of their accident, injuries and medical treatment in order that a Solicitor can ensure absolute accuracy when liaising with the defendants. Although this could seem frustrating to a claimant, these checks are done because any discrepancies within the information provided to a defendant will be seized upon by the insurers as a way of avoiding admitting liability.
Your claim only started recently and at the start of the process it is much more likely that the specifics of your claim, including details like the date, time and location of the accident will need to be checked and double checked along with an update on your injuries and medical treatment. We appreciate that the process can seem daunting or confusing and we always invite any claimant who is confused or anxious about their claim to come to us for help. It's a pity that you didn't contact us to let us know you were finding it stressful or worrying. When we know of concerns we can provide clarification on the process and why things were being done in the way that they were. We're confident that if we'd had a chance to explain things, we would have ensured that you didn't feel distressed or want to close your claim.
Successful Claim
Earlier this year I suffered a deep laceration to one of my fingers due to a faulty chair at a local family restaurant. Normaly, I would have put it down to "just one of those things" but when of the restaurant team informed that a similar accident had occured not long ago, & that accident could have happened to any of my 3 children with me, I did feel somewhat aggrieved.
Having never done a claim against any company in the past I really was not sure whether to pursue & if is who with.
It was then after research that I came accross Ian at Direct2Compensation.After an initial filling out forms online, Ian replied swiftly offering a telephone consultation with no pressure in moving forward with the claim if I did not wish to do so.
He was very knowledgable, understanding & sympathetic to my claim. He assured me that there was no upfront costs involved & payement of 25% would only be recovered if my claim was succesfull.
I agreed & within 3-4 months my claim was successful with an award of £2750 (£2062 after the legal contribution). Ian was fantastic throughout & passed my case to a local solicitor who also were great in bringing the claim to a successful conclusion.
Claims aren't just about money but are bringing companies to account. Accidents are what they are, but most are preventable & hopefully mine will not be repeated by another customer in which should be a safe envirenment for all
12 January 2024
Unprompted review
Reply from Direct2Compensation
We were really pleased to hear that you had succeeded with your claim! Hopefully your settlement gives you the opportunity to do something positive after your injury.
It's great to hear that you found our approach to personal injury and claiming compensation to be client focused, supportive, helpful and simple! We know that the vast majority of people contacting us will have never made a claim before and may well be unsure about doing so. With this in mind, we firmly believe that the best action is to provide clear, honest genuine advice without any pressure or obligation so that our claimants can decide whether proceed further based on an informed decision.
Really helpful advice from the onset.
21 May 2024
Reply from Direct2Compensation
Thank you for your kind feedback, it's great to hear that we have provided a good service to you. We appreciate that our clients need help and accurate advice and we put that at the heart of the work we do with all claimants.
Excellent & Friendly Service
Excellent, Professional and friendly service given from Ian Morris from Direct2Compensation. Ian Morris made me feel at ease immediately after he made contact. I would highly recommend that you contact him if you need help to make a claim for personal injury, as he is very efficient and does everything in his power to assist you, together with putting you in touch with the Legal Teams very quickly. Very impressed with Ian’s friendly communication skills and constantly keeping you informed of every element of the claim situation. Thank you Ian…keep up the good work, regards Gail Clements.
26 April 2024
Unprompted review
5⭐️ experience
I was very reluctant to take this route but really glad I did .
Ian talked,explained and went out of his way to help me .
There was no pressure and I can’t recommend him enough.
Thank you.
12 April 2024
Excellent service from start to finish…
Excellent service from start to finish kepylt us well informed
28 March 2024
They listen to you
Everyone I've spoken to here have been nice polite. The most important thing they do is listen to you. I will definitely be recommending them if anyone should ask.
15 March 2024
Ian was excellent and very helpful
Ian was excellent and very helpful.
Very professional and concise with his information and follow up and recommend them fully.
12 March 2024
The most amazing honest support
The most amazing honest support . Thank you for your journey with me .
1 March 2024
Unprompted review
Excellent quick response and service…
Excellent quick response and service highly recomend
1 March 2024
Kept me informed at all times
Kept me informed at all times. Open and honest communication. Fantastic listening skills. Polite and pleasant at all times. Explained process step by step.
Would highly recommend Direct2Compensation to friends and family.
23 February 2024
Timely & professional
After first contacting Direct2compensation I received very timely responses and a professional approach from the two people with which I had interaction and am awaiting a positive resolution from the solicitors to whom my case wsd handed.
8 February 2024
Reply from Direct2Compensation
Thank you for the positive feedback, we were really pleased to have helped clear the first hurdle in the claims process - obtaining clear instructions and placing the claim with a quality specialist personal injury Solicitor. As you know, it is early days in the process and it will be a while before the Solicitor has a response from the defendant insurers. The Solicitor has diarised the response deadline and will contact you as soon as there is any news to discuss. In the meantime, if you have any queries or need any help, please do not hesitate to contact us.
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