Dinnerly Reviews 

I have been a Dinnerly customer for years and it helps a lot with meal prep for my family of five.

However, it seems like the company has scrapped any type of customer service. Our meal kit was *not delivered* one week and the tracking information confirmed it. I reached out to customer service. No reply. Replied to the ticket created. No reply. Created ANOTHER ticket. Still no reply. It has now been 10 days, and I have yet to hear back, which is more than enough time for customer service to respond.

I cancelled my service because if I have issues in the future, it seems like it will be impossible to get any assistance.

We were stuck making the same dinners every week. Dinnerly has allowed us to change things up and the kids love it. It's even gotten me to eat vegetables for the first time. We've had a few minor problems but the customer service has taken care of things. Highly recommend!

The meals don’t always show up on the scheduled day and once back in August I think it was I didn’t receive my shipment at all. Tried to contact the company for a refund and had such difficulty I gave up. The meals are tasty and easy to prepare, but seem repetitious regarding ingredients. Way too much pasta and flour tortillas.

The meals have mostly been good. But 2 weeks ago, my box never came and this past week, I got a box but it was not what I ordered and I could not eat it as I’m gluten free and vegetarian. Both meals had beef in it. I reached out to customer service and was told I would get a $12 credit and that is just unacceptable to me as I paid over $50 for the order. I have reached out again to no response.

I feel like there isn’t any oversight on whoever is packing boxes. My last box came missing a meal and the remaining two meals weren’t what I ordered. I feel the deliveries are a good value when I get everything I order. But the success rate on these boxes is less than other programs I’ve used.

Dinnerly is a big help in planning dinner three nights each week. My husband and I do not eat beef or pork, but there are always enough chicken, turkey, and meatless selections to choose from.

There is a lot of menu choices. Flexibility in skipping weeks, good prices for 3 meals.

It has had a lot of issues hopefully those are being resolved but I’m haven’t seen enough to rate any higher as of now. I like the food though.

I have enjoyed my meals. However I am concerned how many mistakes have been made over the past months. Again this week I was supposed to get ground turkey, but got ground chicken. Couldn't even leave a review on line. If things don't start improving, I may have to look elsewhere.

I have ordered in the past and had ingredient issues so I took a break for a while to give some time for issues to possibly be fixed. I recently started ordering again and a few orders were successful and then my last order was missing ingredients. I ordered 3 separate meals. One meal was the butternut squash ravioli with spinach. The butternut squash ravioli was not in the order so that meal was not possible. One of my other meals was also missing ingredients. Luckily I was able to look at some things I had in the pantry and had some things available that fit the recipe to substitute with. I then went on the app to report the missing items. After I reported the issue I was extremely disappointed. I was credited a total of $4. I was charged and paid for 2 servings of a meal and that meal was missing and was not reimbursed for what I was charged. It is discouraging that these issues are still happening. I also found when I unpacked the box that the ice pack that was in the box was entirely melted and room temperature. I unpacked the box within 10 minutes of it being delivered and the day it was delivered the weather was only 50 degrees with wind and cloudy.

We've are a household of two adults that have been doing dinner boxes for a year now, and we get a box delivered on a weekly basis. We have tried different companies and always ended up circling back to Dinnerly because of a couple of things: less packaging, and easy to use app.
Sadly, we have encountered a lot of recurring issues, that even though have always been resolved in time and manner, is getting annoying and left us disappointed more than once:
Boxes arrived one day late for a whole month, with one of those times food being completely spoiled and box full of bugs; a lot of missing items, damaged ingredients, and protein quality (chicken and beef cuts) is usually bad so I end up having to go to the store to replace those items at least 2 out of 4 boxes.
All being said, I don't think we will part ways with the service since the support has always taken care of our issues, and the amount of work they save me by not having to meal plan and shop is worth the minor inconveniences.

I love not having to think about what I need to cook . Easy recipes my family loves and I feel I save money over shopping at the grocery store.

I was sent several boxes with missing items. This last box was sent with my name on it but it was someone else’s order of stuff we don’t eat. And this last mistake I was charged for a box that I had skipped. After last week I have skipped any future boxes.

The recipes are fantastic. The deliveries are terrible and unpredictable. Boxes arrive late and there is usually at least one item missing or unusable due to spoilage or spillage. What used to be a budget solution has become a financial gamble. Incredibly disappointing.

Overall we find the recipes to be good, there have been issues with missing ingredients and packages that have broken open in transit. Recipes are easy to follow and there’s a good variety of options.

Scam payment practices requires payment info to see Menu options Meal Plans. Despite NEVER authorizing a subscription or Payment, never even picked out a Meal Plan to wake up to a pending charge, credit card company notified me that it posted. I now have filed a Dispute against DINNERLY. Fraudulent Misleading Payment practices. SEE BBB Complaints

For the last few months most of the orders I get are missing ingredients. Last month I received the wrong recipe card. The prices keep going up also. It is a little frusterating.

I have not got all of my ingredients several times, was given expired sour cream and now received the completely wrong box on Saturday.

Worst meal kit I have ever ordered. All the chicken has been rotten and I reported it. The non rotten meals are tasty so I just ordered no chicken. My box showed up with 10 packages of chicken and some random meals I did not order. It was worthless to me. I threw it all away. Can’t get a refund so I got a credit card hoping for better luck with the next box. Kind of afraid to post this review, maybe I’ll get 20 packs of chicken in my next order.

Customer service is nonexistent. Delivery of package failed and the best they could do was a stock letter email to check around my house and check with my neighbors, and that was two days after the reported issue. They did not respond to my emailed response which included screen shots of the delivery service’s tracking information showing the delivery was not made. No refund of undelivered package was provided.
Recorded message on contact number provided below and then line disconnected. Two previous emails to the email address provided below have gone unanswered for over a week.