Faulty Equipment & poor customer service. What should have a fantastic family day…
What should have a fantastic family day on the water ended on a flat & disappointing note. We rented an all inclusive package, a Pontoon boat with a towing tube to spend the day on Long Lake with our grandchildren.
$1100 for six hours. We were 5 miles out and the littles just wanted to sit on the tow tube but it was taking on water, deflating.
When we got back in I asked for a less than a 10% refund ( $100). The owner/manager Wayne Warren, couldn’t have been more rude, he said , and I’ll quote, “Save your breath, you could have come back and gotten a new tube, you’re not getting back anything”. Ok, but why be so rude and anti-customer service? Just don’t go there. Don’t waste your money. I prefer good customer service but more importantly no faulty equipment. He even dared me to complain on yelp so I did, and came here too.