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Rated 1 out of 5 stars

After trying to use my membership several times, I’m appalled to see Dine & Play act so unprofessionally on social media by liking inappropriate videos. These videos are sexual, explicit and dis... See more

Company replied

Rated 4 out of 5 stars

Tucked away in a cozy corner, this restaurant has a charming ambiance that instantly makes you feel at home. The menu is extensive, making it hard to choose! I opted for the masala dosa, which was pe... See more

Company replied

Rated 5 out of 5 stars

I rang customer service as my app stated that my card had expired. Through my call I found out that my membership has been extended by a further year & I needed to log off & log back in again to recei... See more

Company replied

Rated 5 out of 5 stars

No company is perfect but the measure of a good company is how they respond when something goes wrong. My Dine club card had not turned up several weeks after I'd paid for it. I e-mailed customer se... See more

Company replied

Company details

  1. Restaurants & Bars

Written by the company

Looking for great discounts on your ideal dining experience? Grab your friends, family or partner and get amazing restaurant discounts with Dine!


Contact info

3.7

Average

TrustScore 3.5 out of 5

634 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unprofessional & Inappropriate

After trying to use my membership several times, I’m appalled to see Dine & Play act so unprofessionally on social media by liking inappropriate videos.

These videos are sexual, explicit and disgraceful.

Avoid at all costs. Most of the restaurants did not know who dine & play were…

30 September 2025
Unprompted review
Dine & Play logo

Reply from Dine & Play

Hi Joe, Thank you for sharing your feedback. As we discussed with you directly via email, we would like to clarify that the alleged liking of inappropriate social media content was not carried out by anyone within our company and does not reflect us or our values as a business.

We take our online presence and reputation very seriously, and following your concerns we carried out a thorough review of our social media accounts. We believe our socials may have been compromised by outside parties, and we have since implemented additional security measures to prevent this from happening again.

We sincerely apologise for any concern this may have caused and would like to reassure our members that this behaviour does not represent Dine & Play in any way. Our focus remains on providing great value and exclusive experiences for our members and partnerships with restaurants.

The Dine & Play Team

Rated 1 out of 5 stars

Terrible app

Terrible app. Tried using this garbage at my local restaurants in Leeds and they never heard of it. I’m glad the membership was free because I wouldn’t pay £0.01 for this crap

25 July 2025
Unprompted review
Dine & Play logo

Reply from Dine & Play

Hi Dave,
We are super sorry to hear that this has been your experience. So that we can have a better understanding of the situation please get in touch at enquiries@dineclub.co.uk with the restaurant name. Thank you.

Rated 1 out of 5 stars

Restaurants shown on the app have no association with Dine

Looking to book with a restaurant listed on their app. Called the restaurant who said they had never heard of Dine and had no accociation with them, This is the 2nd time this has happened. Previously another restaurant said they had been members at some point but this had lapsed over 2 years previously. Consequently did not receive any discount. Notified Dine who took nearly a year to remove the listing. They need to sort themselves out. I will probably get rid of the app as it is so unreliable

30 April 2025
Unprompted review
Dine & Play logo

Reply from Dine & Play

Hi Alan,

We are very sorry to hear that this has been your experience.

We do not feature restaurants that longer want to be promoted and so we would have been unaware that they had decided to stop offering the discount. Upon a complaint it is always our procedure to hide the restaurant from our app within 24 hours. We appreciate this may have caused you frustration and would love for you to reach out with some details of the incident at enquiries@dineclub.co.uk

Rated 5 out of 5 stars

Very good experience with this app- got…

Very good experience with this app- got 15% off at coffee at 33!! 100% recommend

17 April 2025
Unprompted review
Dine & Play logo

Reply from Dine & Play

Hey Amelie, thanks a latte for the lovely review. We’ve got plenty more deals brewing, so keep your eyes peeled!

Rated 5 out of 5 stars

Excellence in an app

Wow. Enjoyed a delightful lunch at Racks Bar and Kitchen today, made all the more pleasant with dine, saved me a fortune! Dine app is a class act - recommend.

20 March 2025
Unprompted review
Dine & Play logo

Reply from Dine & Play

Hi Henry, What lovely feedback! We hope you continue to enjoy. Happy dining 😊

Rated 5 out of 5 stars

Great deals with this app

Great deals with this app. Used it at Sixes Bristol with my friends and had a great night.

6 March 2025
Unprompted review
Dine & Play logo

Reply from Dine & Play

Hi there, Thank you so much for your feedback, we hope you continue to enjoy our Sixes offers! Be sure to keep your eyes peeled for more👀

Rated 4 out of 5 stars

Tucked away in a cozy corner

Tucked away in a cozy corner, this restaurant has a charming ambiance that instantly makes you feel at home. The menu is extensive, making it hard to choose! I opted for the masala dosa, which was perfectly crispy and served with a variety of chutneys. For the main dish, the dal makhani was rich and creamy, paired with fluffy basmati rice. Each dish was beautifully presented, and the flavors were incredible—authentic and comforting. The staff was attentive and ensured we had everything we needed without being intrusive.

28 November 2024
Unprompted review
Dine & Play logo

Reply from Dine & Play

Hey Lisa! Thank you so much for your feedback, we really appreciate it. We hope you continue to enjoy. Happy dining 😊

Rated 5 out of 5 stars

Lovely curry!

Lovely curry!

21 November 2024
Unprompted review
Dine & Play logo

Reply from Dine & Play

Hi there, Casper. Happy to hear this! We hope you continue to enjoy those delicious discounts!

Rated 4 out of 5 stars

Just had lunch at Iberia in Leeds and…

Just had lunch at Iberia in Leeds and got 20% off my bill. That was more than the delicious jamon on the house. Am new to Dine and am used to other offers not working so this was great. The benefit is only weds- Friday lunch main menu so only 4 stars. But very good otherwise.

20 November 2024
Unprompted review
Dine & Play logo

Reply from Dine & Play

Hi Joe! Thank you so much for your feedback, we really appreciate it. We hope your next experience with Dine is 5 star worthy. Happy dining 😊

Rated 5 out of 5 stars

Great customer service and savings…

Great customer service and savings every time you eat at a restaurant what is there not to like? More restaurants in east anglia would be better.

21 October 2024
Unprompted review
Dine & Play logo

Reply from Dine & Play

Hi there, Super happy to hear this! We hope you continue to enjoy those delicious discounts! We will make sure to pass along your feedback about restaurants in your area to our team.

Rated 5 out of 5 stars

Great trip to Cantine

Great trip to Cantine in Fleet

Bought a coffee and got one on the house. Lovely. Might take a friend with me next time!

2 October 2024
Unprompted review
Dine & Play logo

Reply from Dine & Play

Hi Sam,

Its great to hear that you are enjoying Dine!

Rated 5 out of 5 stars

Promptly rectified my error

With a slip of the finger I accidentally cancelled my membership. On a brief phone call, the agent immediately reactivated it.

23 September 2024
Unprompted review
Dine & Play logo

Reply from Dine & Play

Hi David,
Thank you for your review, we appreciate the feedback! Our customer support team is always here if you ever need any assistance :)

Rated 5 out of 5 stars

Heart of Balham 25% of food

Heart of Balham 25% of food, who knew. I am a new super fan of Dine. Great benefit.

25 August 2024
Unprompted review
Dine & Play logo

Reply from Dine & Play

Hi Caroline,

Thank you for your lovely review! We are happy to hear that you are enjoying the benefits of Dine. Happy Dining!

Rated 5 out of 5 stars

I was having a problem with my digital card

I was having a problem with my digital card and actual plastic card which had different expiry dates, so emailed Dine over the weekend.
First thing on Monday morning I received an email from Tayne ( dine ) informing me that it had all been sorted.
Excellent service, thank you to all your team.

12 August 2024
Unprompted review
Dine & Play logo

Reply from Dine & Play

Hi Mr Slade,

Thank you for your lovely review, we really appreciate your feedback. Your comments have been passed along to the team.

We hope you can continue to enjoy using your Dine membership!

Rated 1 out of 5 stars

It’s a ridiculous app

It’s a ridiculous app. It’s a scam even after paying through bank and through debit card the 24 hour pass never works. It doesn’t even allow you to use the voucher or the PASS for which you paid and it keeps asking to pay again and again I have paid four times and still not able to use it ridiculous app scamming people.

3 August 2024
Unprompted review
Dine & Play logo

Reply from Dine & Play

Hi Namjiusr,

Unfortunately due to some updates we are making our app is currently unable to take payments for memberships at all. If you refer to your bank you will see that you have not in fact been charged. This is why you have been unable to register for the day pass.

We sincerely apologize for any inconvenience this has caused, and we are working tirelessly to resolve the issue. Please contact us at enquiries@dineclub.co.uk so that we can assist you further.

Rated 1 out of 5 stars

The app does not work on my iPhone

The app does not work on my iPhone. I have tried logging on the app on numerous occasions but as soon as uou enter your login details it just goes to a blank orange screen. Using it on iphone 15 pro latest version.

14 July 2024
Unprompted review
Dine & Play logo

Reply from Dine & Play

Hi Kushal,

We are very sorry to hear that this has been your experience with our Dine app! Please contact our team at enquiries@dineclub.co.uk with your concerns and we would be happy to help you resolve this.

Thank you for your patience and for bringing this to our attention.

Rated 5 out of 5 stars

The Dine App!

I have had the dine app on my phone for sometime, I am also part of Boundless, hence the connection, I have not used the benifits of the app as yet, owing to (a) not going anywhere, and (b) when I did try to use it, I had a problem with the app on my phone, it kept closing! Eventually, I decided to contact the enquiries, as I had received an email I thought I would ask, The customer Service were so helpful, I believe her name was Mae, she deserves a gold satr! she suggested everything that I had already tried, so I thought I would try again, blow me down with a feather, it worked! I assume it was ust a glitch on my Samsung!
So, all is well with the world, perhaps one day I will get to use the special offers!

17 June 2024
Unprompted review
Dine & Play logo

Reply from Dine & Play

Hi Terry, thank you so much for your lovely review! We always appreciate your feedback and hope you enjoy the offers. Happy dining :)

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