Dimo Chair Reviews 87

TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

I purchased 4 pcs of CONFERENCE CHAIRS from DIMO Chair in June 2024 for approximately €4,700. However, I still haven't received the chairs. This experience has been a complete scam. Before pla... See more

Company replied

Rated 5 out of 5 stars

An amazing experience never lived. You do know that they're paying people to write positive reviews for a few bucks. So, nothing 'trusty' in Trust-Pilot. It's kind of sad though because the furnitur... See more

Rated 5 out of 5 stars

I walked into the store without any intentions of buying but the moment I fell on a particular wooden desk, I knew my tiny office at home needed a revamp. Dimo went ahead with my measurements to ensur... See more

Rated 5 out of 5 stars

I found the chairs to be even more comfortable than they appear, and also very sturdy. But one of the things that i enjoyed most about Dimo Chair is their website as it has a simplistic yet sophistic... See more

Company details

  1. Furniture Store

Information provided by various external sources

Dimo Chair produces furniture pieces after the designs of the Chandigarh Master plan of 1952. The designs are also known as the “Pierre Jeanneret pieces”.


Contact info

4.2

Great

TrustScore 4 out of 5

87 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

This company is a complete worst scam

I purchased 4 pcs of CONFERENCE CHAIRS from DIMO Chair in June 2024 for approximately €4,700. However, I still haven't received the chairs. This experience has been a complete scam. Before placing the order, their responses were quick and attentive, but right after I made the payment, they completely stopped responding.

After about a month of no contact, I initiated a credit card dispute. Only then did someone named Max, who runs DIMO, reach out to me. He claimed the items were ready and asked me to cancel the dispute. He sent me some product photos, and based on that, I canceled the dispute and submitted the necessary proof documents to Dimo chair

Since then, Max has gone silent again. He says he hasn’t received the money yet, hasn't shipped the products, and is now completely unreachable. However, the bank confirmed that the payment was successfully made to the seller.

I've never encountered such an unprofessional and shady company. I strongly urge everyone: do not buy from them under any circumstances. I will be taking legal action.

If anyone has questions about this issue, I’ve documented everything and can share if needed.

25 March 2025
Unprompted review
Dimo Chair logo

Reply from Dimo Chair

Dear Kyoung,

Thanks for taking the time to leave a review—we appreciate the feedback. I wanted to respond and clear up a few points, as there were some inaccuracies in your comments.

You placed your order in June 2024 for several custom conference chairs, following conversations with multiple members of our team.

Two weeks later, after receiving photos of the completed chairs and a shipping notification, you filed a chargeback with your bank, claiming you hadn't heard back from us. We looked into this thoroughly and couldn’t find any missed emails or calls from you.

Once we were aware of the dispute, we paused the shipment while it was already in transit. You then asked us to go ahead and ship the order, saying you'd "remove the chargeback" afterwards. We explained that we weren’t able to do that—the chargeback had already reversed the funds from our account, and we can’t fulfill an order without payment.

Over the following months, you continued to tell us the dispute had been closed. We checked in with our bank weekly, and each time they confirmed it was still open. When we asked you to provide documentation showing that the chargeback had been closed, you mentioned your bank didn’t provide these.

At the same time, you requested new orders and offered to “repay” the disputed amount through those. Again, we explained we couldn’t process new orders while the dispute on the original order was unresolved.

We continued to follow up with our bank, shared their written confirmations with you, and even gave you direct contact details for their representatives when you asked. As of today, the dispute was never closed, and we’ve submitted all required documentation on our end.

Thanks again for your time, and we hope this helps clarify the situation.

Rated 5 out of 5 stars

Beautiful chair; great communication

Bought a vintage piece that was shipped from India through Dimo. It's beautiful; the owner/employees kept me updated throughout the process - they re-caned the chair - and it was very well-packaged and arrived quickly.

30 June 2023
Unprompted review
Rated 1 out of 5 stars

Read: Dimo Chair Scam, Fake Reviews And More

Read: Dimo Chair, Fake Reviews & Unethical Competition Business Practices:

Our website and the cherished Chandigarh Collection (Pierre Jeanneret Tribute Edition) are targeted with fake reviews on platforms like Trustpilot, MyDesignJournal and TheFurnishInsider.

But here's the twist: these misleading reviews are orchestrated by Max Pauwels, who conveniently runs the fake blogs...MyDesignJournal and TheFurnishInsider.

Let's not forget that Max is also a competitor, shamelessly promoting his chairs, Srelle and DimoChair, while tarnishing our reputation. 😔

I'm reaching out to you, the incredible LinkedIn community, to rally together and end this injustice. By reporting these fabricated reviews and spreading awareness, we can protect the integrity of online feedback and safeguard honest businesses like ours.

Let's expose the truth and show that authenticity prevails in the face of deceit. 🙌

#LinkedInCommunity #FakeReviews #integritymatters #amazonsellers #furniture #pierrejeanneret #interiordesign #restorationhardware #architecture

Your support means the world to us. Thank you for standing up against this unfair competition.

Warm regards,
Salomon

22 June 2023
Unprompted review
Rated 5 out of 5 stars

When customization meets perfection

I walked into the store without any intentions of buying but the moment I fell on a particular wooden desk, I knew my tiny office at home needed a revamp. Dimo went ahead with my measurements to ensure the desk and chair would fit perfectly into my little corner and I must admit admit I've never been more seduced to work before in my life! The chair is comfortable to sit on for long hours and the design of the desk is very unique.

13 December 2022
Unprompted review
Rated 5 out of 5 stars

In love with their design

In love with their design. Great selection available. My new Kangaroo chair look beautiful in my bedroom.
Great experience with my purchase. Will buy again sometime soon. Highly recommend.

17 February 2023
Unprompted review
Rated 5 out of 5 stars

Unique experience

Dimo Chair is a great choice if you are looking for something classy, great quality and comfort! Unique experience.

31 January 2023
Unprompted review
Rated 5 out of 5 stars

Great store

I recently had the pleasure of shopping at Dimo Chair and I have to say, I was thoroughly impressed with my experience. From the moment I walked through the doors, I was greeted by friendly and knowledgeable staff who were eager to help me find what I was looking for.

The store itself was beautifully designed and laid out, with a wide range of furniture options on display. I was particularly impressed by the quality of the pieces and the attention to detail that had clearly gone into their creation.

26 February 2023
Unprompted review
Rated 5 out of 5 stars

BEST QUALITY

The design and the quality of dimo's products Is the best. A must have if hoy want quality and design. In love ♥️

2 February 2023
Unprompted review
Rated 5 out of 5 stars

I was told about Dimo Chair by a…

I was told about Dimo Chair by a colleague who knew that I was in search of a handmade bench. As soon as I visited their site I knew it was exactly what I have been looking for. I purchased a customized handmade bench and the final product was better than I had imagined. If you are in the market for something unique, handmade, high quality piece look no further!

25 February 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding quality

I´ve been using dimo chairs for a while now and I can't express how satisfied I am!
Their simplistic and modern chairs fit very nicely in my house

22 February 2023
Unprompted review
Rated 5 out of 5 stars

I came across this website while…

I came across this website while looking for a couple of furnitures to complement my new home. They have the best quality and a lot options in order to choose.It is expensive but it is well worth the price, remember you are paying for quality handcrafted work.The website is well organised and user friendly. It is easy to find everything without any trouble.
The costumer service is excellent!Everything arrived in perfect condition.Overall, Dimo Chair offers handmade quality furniture and is one of the best. I would definitely recommend it.

25 February 2023
Unprompted review

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