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Digiweb Reviews 7,687

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency, helpfulness, and extensive knowledge, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the quick response times and the smooth user experience. However, some customers also noted issues with service activation and receiving updates on engineer visits, leading to periods without service. A few other people also felt that their internet speed was capped without prior notification, and some experienced difficulties with technicians resolving their issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being extremely... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the efficiency,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the helpfulness and... See more

Response time

Users describe positive interactions with response times. Customers consistently report quick resolutions to... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of setup and clear explanations... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with Digiweb for a year now. Their customer support has always been helpful and extremely knowledgeable. The fibre broadband has been almost bulletproof, but even then any minor issues hav... See more

Company replied

Rated 5 out of 5 stars

Spoke with Avril from Customer Care. Again amazed at the efficiency, helpfulness and speed from everyone at Digiweb. Very quick to resolve my issue, messaged me with a solution very quickly and as... See more

Company replied

Rated 5 out of 5 stars

Signed up on Saturday after a very poor experience with Sky Broadband. Spoke with a girl called Grace. Experience was something I had not had with a provider in a long time. I was done and dusted in m... See more

Company replied

Rated 5 out of 5 stars

Dealt with Andrew originally who was amazing - I had to research so much myself about siro / providers etc as it was my first time. He had all the answers. Got the UAN number from landl... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Internet Provider
  3. Phone and Internet Service

Written by the company

At Digiweb, we are proud to be Ireland’s highest-rated broadband provider on Trustpilot, with over 6,500 reviews and a 4.8-star rating. For over 25 years, we’ve been delivering fast, reliable, and affordable broadband solutions to homes and businesses across the country. We offer a range of high-speed fibre services, including SIRO Gigabit Fibre and NBI Rural Fibre, ensuring seamless connectivity no matter where you are. Digiweb is committed to delivering fast, reliable, and affordable internet, backed by a customer-first approach and exceptional support. Our goal is to keep you seamlessly connected with top-quality service at a great price.

Our Best Ever Deal

Written by the company

SIRO Gigabit Broadband | Just €37.95 a month
Experience next-level broadband with SIRO Gigabit Fibre from Digiweb – delivering speeds of up to 1000Mbps plus a FREE WiFi 6 modem for just €37.95 per month! Powered by a 100% fibre-to-the-home (FTTH) network, this package offers lightning-fast downloads, ultra-low latency, and rock-solid reliability for seamless streaming, gaming, and working from home.

Fibre Broadband Guarantee

Don’t worry if your home is not yet Fibre enabled.

Don’t worry if your home is not yet Fibre enabled.
Order any Digiweb Broadband Plan and you’ll receive our Fibre Guarantee. We’ll check your telephone line at least once every 3 months and we’ll get in touch with you once your premises are fibre enabled. We have your interest at heart and work passionately to provide you with the best possible service wherever you live in Ireland. One less thing to worry about.

Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Linda was so helpful today

Linda was so helpful today.
Digiweb are by far the most helpful and effective internet provider in Ireland.
You’re not just an account to them.

20 April 2026
Unprompted review
Digiweb logo

Reply from Digiweb

Wow what a review !

Rated 5 out of 5 stars

I have been with DIGIWEB for many…

I have been with DIGIWEB for many years. They are an excellent company to deal with. I would like to thank Grace, for making the process of moving to the new house so effortless. Is only other companies were as helpful and professional. Thanks again Grace ,excellent customer service

20 April 2026
Unprompted review
Digiweb logo

Reply from Digiweb

Moving house is stressful enough without your internet provider adding to it ! Thank you so much for the continued custom and best of luck in your new home

Rated 5 out of 5 stars

Happy Customer

Hi
Just want to say that Linda customer service representative at Digiweb was very helpful in dealing with my account transaction today. I rang Digiweb and within a minute I was speaking to Linda.
It’s always a great pleasure in dealing with Digiweb reps, no delays, just simple straightforward transaction every time.

20 April 2026
Unprompted review
Digiweb logo

Reply from Digiweb

We aim to answer all calls as quickly as possible and we agree with you Linda is a great agent - thanks

Rated 5 out of 5 stars

Maurice was very nice and helpful

Maurice was very nice and helpful. I always find all the staff excellent

17 April 2026
Unprompted review
Digiweb logo

Reply from Digiweb

We are very lucky with the staff we have - thank you for taking the time to leave this review

Rated 5 out of 5 stars

My agent Maurice was excellent

My agent Maurice was excellent, nice to have someone who knows what they are taking about. I've aways found Digiweb to be very reliable and excellent value, but when you put that type of service with staff that can actually do the job, its magic . Thanks Maurice and Digiweb

16 April 2026
Unprompted review
Digiweb logo

Reply from Digiweb

We like to say we are a cut above the rest and as for Maurice sure he is only deadly

Rated 5 out of 5 stars

My Opinion

I put in a request to change broadbands on switcher.ie and a few hours later a lovely sales woman called Gillian was so sweet and patient with me and so helpful and she helped me find the information she needed to help push my broadband transfer to be more smoothly and 3 days later i received my new router and bill payment card for an post and she was so sweet when i got confused about how my bill would work she replied to my concern when i contacted their whatsapp team ♾️ rating Thanks Gillian

13 April 2026
Unprompted review
Digiweb logo

Reply from Digiweb

She is a keeper thats for sure ! Thanks so much for joining Digiweb

Rated 5 out of 5 stars

5 star sign up experience, very recommended.

There are lots of broadband companies in Ireland selling very similar levels of speeds and prices, so the real qualifier for me becomes great customer service. Digiweb is a guaranteed Irish company and there was no long wait or annoying hold music.
I definitely got great advice and customer service from Adam who took my query, explained my options and did it with a great easy manner. No upsell or pressure selling, just a solid company. The equipment looks quality too, with a wifi 6 modem, and no connection fee, which was very welcome.

Easily the easiest sign up for broadband I've done yet. In a time where it's really hard to talk to an actual person, it's great to find a company that can take a call. Fair play to Adam and Digiweb. Happy to recommend them.

16 April 2026
Unprompted review
Digiweb logo

Reply from Digiweb

We say 'We'll Impress You' and looks like we did - thanks so much .

Rated 5 out of 5 stars

Maurice from Sales

Maurice from the sales team contacted me unprompted via email with a deal to keep my contract pricing the same for another year. It made my day to not have to worry about another bill increase (especially in today’s climate). When I followed up with Maurice to go ahead with the deal I got through to him right away and everything was handled promptly. I have never had such positive interactions from any prior ISP and would definitely recommend Digiweb to someone based on the positive interactions I’ve had with them this past year.

16 April 2026
Unprompted review
Digiweb logo

Reply from Digiweb

That is how we roll............seriously though thanks so much for choosing to stay with us !

Rated 5 out of 5 stars

Maurice made the renual very easy

Maurice made the renual very easy.
He was attentive and polite. He was also very knowledgeable about products available.

16 April 2026
Unprompted review
Digiweb logo

Reply from Digiweb

He is a huge asset to the company - thanks for choosing to stay another year

Rated 5 out of 5 stars

Fast and friendly support

Fast and friendly support

16 April 2026
Unprompted review
Digiweb logo

Reply from Digiweb

Just what you want when you call a helpdesk , thank you for taking the time to leave the review we really appreciate them .

Rated 1 out of 5 stars

It's no use ,keeps going on and off

16 April 2026
Unprompted review
Digiweb logo

Reply from Digiweb

Hi William I am sure you have spoken to our tech guys but would you mind sending your account number please to customercare@digiweb.ie and mark it for the attention of Nicola please

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