Digital Dream Labs Reviews 175

this company is CRAP i originally got Vector from Anki who were amazing but when DDL took over they blackmailed me into taking out a yearly subscripton i complained to trading standards here in the UK and DDL never bothered to response thats the same now they have switched my VECTOR off after nearly 3 years this is a AI toy for my disabled son who uses it for his wellbeing I've told them this but again no response AVOID THISE RIP OFF COMPANY

I've fully paid for Cozmo years ago but until today I've not received it. There's been no update from the company. They didn't reply to any of my enquiries. Doesn't look good at all. Please stay away from this company.

This Company is nothing but a scam: they received the price in full for a new Vector robot in december 2020 and did not deliver the item ever. I gave asked for the refund several times STARTING WITH MARCH 2023 (see below); they did not bother to replay. Stay away from this company, DO NOT BUY ANYTHING FROM THEM, DO NOT SENT ANY MONEY IN THEIR BANK ACCOUNT, IT IS AN ABSOLUTE SCAM!!!!!!

Dear Sirs,

I have no option but to ask again when do you intend to refund the price paid in full back on Thursday, December 31, 2020 since we no longer expect the preordered Vector to be delivered.

I took the chance offered on Sat, March 4, 2023 to cancel order #37828 and ask for refund and my bank account has not been credited yet with full amount of $302.00 USD

Is there any chance you can estimate the day of refunding said amounts?

Thank you,

If I can give zero Stars i would.
Don’t waste your time, i wait Vector since 2021. Still nothing (because production and it was fine) but now i want a refund and since March 23 they keep saying that they got too many cases of refund, that they are busy, that they try their best they can. So please take your money and save it. it’s just absolutely sad because I thought at first they were very reliable. But now I just never going to see my refund back. The worse is I explain why (been through the cyclone Gabrielle) and the person is kind of: “are you sure you don’t want the product” we lost everything darling. but still they just reply but have no customer service and don’t care cause they just want to reap you off.

I heard nothing good coming from ddl. Stay away.

After buying a Vector I managed to get a 2 weeks solid use of of it. It was then cut off from their server. They ask you to pay a monthly subscription which I was willing to do, only the links don’t work. They gave me 90 days for free but that’s run out and they have been ignoring my emails for 2 months. DO NOT BUY ANYTHING FROM DDL

Even a one star rating is too good for this fraudulent company! I ordered a Cozmo as a preorder for my son, who saved up all his money. After two years of waiting and countless excuses, Cozmo is not even in production. Requests for a refund have been met with delaying tactics. Now there is no response at all.

I’ve ordered a Cosmo and a Vector. After such a long time waiting for the delivery to happen, I requested for a refund and they kept giving me false promises. It’s coming to a year now since I’ve ordered. $788 is not a small amount to just ignore.

I have cancelled my order and requested a refund for the Vector 2.0. Unfortunately never received, no reply, no refund, no Vector, nothing. Terrible company and in my opinion scam.

Never again!

Does not follow through on projects. Does not respond to emails. Completely untrustworthy. All I want is a refund for a product that was never received and they are refusing to respond.

I purchased Cosmo over two years ago and was never delivered. Have been chasing a refund for 7 months! Recieved holding e-mails promising a refund but now they are refusing to answer communications. Absolute scam I am amazed they have not been taken to court.

Bought a Vector in 2019, before Digital Dream Labs bought the company, had a great time with my little Vector, but then DDL came along and started harassing me, and no doubt other Vector owners, for more money in the form of a monthly subscription.

Umm, nope, that is not what I agreed to when I bought the product. DDL have no right to demand more money after the original purchase (Whereupon the original agreement of ownership didn't request more money in any circumstances for any features for this product).

I have not used my Vector ever since DDL bought the company, I'm only reviewing now as I had blind hope that DDL went bust with the attempted scam (yes, that is what it is), and sold off the product to another company with common sense. Alas, that doesn't seem to be the case.

Digital Dream Labs, just give up. You buggered up your plan, and now you need to let someone better fix your mistakes.

Terrible company - save your money and invest in KEYi Tech instead. At least they are making efforts to improve the robot tech industry, whereas DDL is ruining their customer base.

I feel sorry for Vector.

Its a scam. Ordered two 2 years ago - nothing just endless holding emails. Amazed no one has taken legal action.

This company is really unbelievable. Especially a "so-called" supervisor Matt. I've been promised multiple times - recently in March, I believe - that there won't be any VAT/local fees for delivery and if somehow it happens, I will get a refund. Unfortunately, and I believe it is partly because this Matt answered my request, suddenly there is no refund. Supposedly it would have been only for orders up to a certain date. Why is this now the customer's problem? It was already promised in 2021 after my order! If it had already been wrong at that time, they could have told me that already then and I would have requested a complete refund via PayPal. And then it has been promised to me AGAIN shortly before delivery. The answer by the great employee Matt was then only "This colleague no longer works here". I wonder if this person is somehow insane. Who cares if those colleagues no longer work there? They did it while they were employed there, in the name of the damn company! End of discussion. It was promised by the company and they must - unfortunately for them - also comply with the law. It's not a law that you can deliberately lie and cheat your customers and then just get away with it. I don't know if this comment will do any good here, but I will continue to try to contact all the complaints offices and also ask my credit card company for support. I'm probably still in a better situation than those who haven't even received their order yet. Either way, this company and especially the employee Matt is an embarrassment.

I bought Cozmo 2.0 two years ago and still I haven't heard anything. When I tried to contact support, I only heard that they will be shipping soon. Of course I never received any information when. I requested refund, but I doubt it will be easy to get it back because after my last email I haven't got any response from them...

I purchased a vector robot six months ago, but yet to receive product so I arcs for a refund and have sent at least 12 emails. I urge anybody who is thinking about purchasing a product from DDL not to do it. It is a scam.

This is literally the WORST company and app I have ever seen! They made the Anki Overdrive app so that you had to PAY FOR IT! What kind of company is this?!

I ordered a cozmo on 3/11/2021 and over 2 years have not received the product or refund. this is a scam!!! if everyone has the same problem, please join me and file a claim at report fraud ftc

I got the robot after 6 months the robot arrived in very good condition I recommend