Digital Direct Security Reviews 1,420

The ease of getting the right product after the tech team diagnosed the problem with my DVR player.

Had a chat with their pre-sales people first of all so we could figure out which unit would be the best fit for me. Ordered and it arrived well packed the next day. Got it basically working but I was having problems with some of the POE IP cameras which were from the previous installation. Spoke to their technical support people who sorted it out for me; it's easy once you know how. Had one other question a few days later and again their helpful tech support people pointed me in the right direction. All in all, a brilliant service.

we have used DDS for a few years and they are brilliant!
they are very helpful and fast at responding to technical questions.

13/2/23, This company truly has one of best technical and help departments ever , my problem was caused by myself i might add but i called the guys and within 5 mins they had sorted it , honestly they are brilliant , cant not rate them enough.

I have bought a large portion of my CCTV equipment from this company and have always been pleased with their service.
Great team with knowledgeable back up when required.

I cannot praise DDS enough, purchased CCTV system some 3 years ago and now decided that
I would like to have access through my phone, after a phone call to DDS, they arranged desktop assistance in updating my software and performing all the necessary connections. A big thanks to all at DDS. Would recommend to anyone who is considering an installation

I am a private home user with a small, 4 camera system + NVR set up, which I originally purchased in 2012. Last year I needed to replace the NVR and purchased a UNV brand which they remotely set up including the EZ View App. All of which works well for me.
However over the last couple of months I have had 2 weather related long lasting serious power outages and loss of internet. This has resulted in problems connecting to the remote app once restored. Twice Jake has been happy to assist and resolve my problems remotely. A fantastic and friendly support experience, every time, thank you Jake.
A company I do not hesitate to recommend.

Quick, efficient service. TV plugged straight in and quality of picture is excellent. Good value for money.

Really happy with the service i've been receiving with DDS, always have what I need when I need it, pricing is good, the knowledge of the team is amazing , there's no such thing as a silly question with these guys . would always recommend.

DDS is an excellent company with good systems and service. I have dealt with them for over 5 years and they have been first class in every respect

Excellent back-up and support from this company, above and beyond their duty.
I had a 3-camera CCTV system, supplied by DDS, installed by a local (Huntingdonshire) electrician at the start of lockdown in 2020. The equipment is excellent and gives good, clear images, however the configuration was not completed fully and I could not view the camera output when away from the premises, when it's most needed.
Nothing could be done during lockdown, but after repeated unsuccessful attempts to contact the installing electrician I contacted DDS. Initially they referred me back to the contracted installer, but as I could still not get any kind of response Toria kindly offered to arrange a remote technical session with Edward, as DDS had supplied the equipment to the electrician. This session was done early and at my convenience. Edward did an excellent job of updating the camera software and fixing damage done to the NVR, and within an hour everything was working as it always should have done.
This kind of service is rare these days, and I suspect almost unheard-of in this sector if some other company reviews are anything to go by.
I strongly recommend DDS to anyone looking to purchase surveillance equipment as my experience with them has been completely faultless. Choose your installer carefully, however...

Fantastic Company to use for all your CCTV and Alarm requirements. From my initial enquiry to my requirements the team at DDS are very informative, and offer help and advice all the way thru to me placing an order. Very quick delivery and products well packed. After installation, I did use the Technical team to assist with a couple of tweaks, and the team was extremely helpful and within minutes had directed me in the right direction.Recommended this company already to people.This is the company to go to for all your security requirements.Wish all companies gave this level of high customer service.

Faultless brilliant service.
I set up my CCTV & Alarm business 7 years ago and was very fortunate to find DigitalDirect 1st.
Super impressed by polite & friendly staff, never had a single issue in 7 years and tons of orders.
DPD next day delivery without fail. The tech guys always on hand whenever I need to call.
I constanty get calls from other companies trying to get business from me but they never live up to expectations.
Digital always have the stock and never a delay so for me they are just unbeatable.
I would highly recommend them to any business.

Goods were in stock, good price, delivered on time as promised. One call to tech support answered my only question. Easy and reliable business to deal with.

I contacted DDS for an extra camera for my home security system.
Sam was really helpful and selected the right camera to match my system.
Would definitely recommend.

Very clear understanding of what I needed and quick delivery.

Really good service, great product knowledge, fast delivery. What more do you want.

Great price, fast delivery and also very helpful with any technical advice

I have used DDS for many years now and have always found the products to be good quality and fit for purpose.
Staff are knowledgeable and able to offer advice on products and suitability, for me however it is the after sales support that is first class.