DICE Reviews 

16,570
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,626 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently share how simple and user-friendly the mobile application is for purchasing event tickets and managing waitlists seamlessly. Attendees also point out the clear event reminders and helpful features that make planning a night out entirely stress-free. People frequently mention that the chosen venues offer great atmospheres and that the entry process feels completely effortless. However, some customers also noted frustration about being forced to download a separate application just to access their purchased event tickets. Reviewers expressed concerns regarding whether this mandatory software installation might eventually require unexpected subscription fees or ongoing payments.

What people talk about most

User experience

People report positive experiences with user experience, highlighting that the app is fast, reliable, and... See more

Application

Clients share positive opinions on application, highlighting that the booking process is simple and ticket... See more

Location

Reviewers highlight positive aspects of location, noting that venues are typically easy to find and situated... See more

Service

Customers consistently note positive experiences with service, highlighting well-organized events and a... See more

Booking process

Reviewers mention positive feedback about booking process, finding the platform fast, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking was really easy to use and hassle-free. A bit more info about access for people with disabilities would have been helpful at point of sale so we could have avoided a panic on the day about a... See more

Rated 5 out of 5 stars

A very use friendly app to buy gig tickets. Every Thursday there's an update of new events, which is appreciated as you don't need to go searching. Once you've got the tickets there's reminders, a... See more

Rated 5 out of 5 stars

Venue for Beebadobee Pylon album launch was in Hackney Church. Fantastic venue, friendly staff, well organised. Loved the big window & gold panelling behind the band. Beebadobee & her band were brilli... See more

Rated 5 out of 5 stars

Ever thought buying tickets for gigs is too convoluted and opaque. Wish it were simple, transparent and helped you manage your tickets rather than hiding them across multiple apps, new logins, ven... See more


Company details

  1. Event Ticket Seller

Written by the company

DICE is on a mission to get people out more. Download DICE to see what’s happening in your city and streaming in your timezone.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(16,570)

3,173 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A breeze with DICE

Had a good night listening to live music in Stratford. Tickets were easily purchased using the DICE app, entry was a breeze with the app.
Whenever I want to purchase tickets and it's available on DICE I know it's going to be stress-free.

2 October 2026
Unprompted review
Rated 4 out of 5 stars

App and booking exclusive is great

App and booking exclusive is great, good value for money too.
Venue and concert (Islington Assembly Hall / Aes Dana + Carbon Based Lifeforms): Good music, fantastic laser show. However, it was way too loud to the point I had to use earplugs, and bass was ridiculously too heavy.

3 October 2026
Unprompted review
Rated 5 out of 5 stars

Great venue

Great venue, the weather was good so a lot of people were outside as well as inside.
Music sounded great, huge bars & lots to chose from drink & food wise.
Long walk from Canning Town station so that is a bit of a killer but other than that. Loved it

3 October 2026
Unprompted review
Rated 5 out of 5 stars

I added myself to a waiting list to get…

I added myself to a waiting list to get some tickets for a band that I was hoping to see for a few months after a day tickets became available and I bought them. It was brilliant. I was worried this was going to be a scam but it turned out it wasn't and it's a very good website. I'll be using it again in the future

24 September 2026
Unprompted review
Rated 5 out of 5 stars

LuAnna

I went to see LuAnna! Amazing event and highly recommended people to listen to the podcast. The venue (Troxy in London) is beautiful and well organised, the drinks are very expensive £13+ for one drink!! I spent more on drinks than the actual ticket price!

3 October 2026
Unprompted review
Rated 3 out of 5 stars

The app itself is great, but support is not

The app itself is great and very convenient, but their so-called Fan Support leaves a big black stain on their reputation for me.
I have a ticket for a concert of Boris on 15/10, but a week ago something unforeseen happened - my mother, who has existing breast cancer, broke her leg, so I need to go to her and help with things and make necessary arrangements. Unfortunately, I won't be able to attend the show, so I reached out to their support, described the situation and even suggested that if needed, Dice can deduct any sort of fine (similar to the "insurance" service they offer when buying the ticket), but help me not to waste money and put it back for sale.
Yet what received in the response? Generic "we're so sorry, but...no".
Truly I was shocked by their lack of compassion and desire to help a customer in extreme circumstances like that.

The other recent example - I bought a ticket for Dazzling Killmen on 07/10, 19:30, and some time later, I saw an announcement of a Nails concert on 07/10 at 18:00. I was intrigued and bought it right away, and I didn't remember all the dates I have tickets for, yet I remember that Dice have a feature of warning a customer that they already have a ticket for another show on the day. Yet this time the app didn't show any warning (I presume, due to lack of overlap of concert start times).
Again, when I reached out to the "Fan Support" and asked them if I could return the Dazzling Killmen ticket (because, obviously, I won't be able to attend both shows in one go), but what did I receive? Sorry that the app didn't show the warning, but no, bye-bye.

Very, very disappointing.

Frankly speaking, if the customer support is capable of only refusing/declining any customer's request and not able to make any exceptions, what's the point of having it?
Any trivial chatbot would be able to respond with generic "we're so sorry, we understand, but no".
I don't see any point of having people on a payroll for doing such a job.

4 October 2026
Unprompted review
Rated 5 out of 5 stars

Love this app

Love this app. Reasonably priced tickets for smaller venues and upcoming bands. Used it so many times now, love it.

2 October 2026
Unprompted review
Rated 5 out of 5 stars

Love buying tickets on Dice

Love buying tickets on Dice. I know I'm going to be able to get tickets and check out easily. They send reminders about the gig and what to do. Love the tickets are not available until 2 hours before the event.

2 October 2026
Unprompted review
Rated 5 out of 5 stars

A big thanks to Dice!

Booking with Dice was a positive and easy experience. They are intouch with the new underground bands and the gig prices are very reasonable. They are an organisation with principles. Something hard to come by in our progressively capitalist society.

2 October 2026
Unprompted review
Rated 5 out of 5 stars

was a lovely little venue and intimate…

was a lovely little venue and intimate and perfect for the book signing gig that was there. a little small and not enough room to manoeuvre a wheelchair but happily sat in the same place for the whole gig!

2 October 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look