I would give this service a zero if that were an option. I added more money to my account because I was unable to call Shanghai, China, but the service still did not work. When I placed the cal... See more
Company replied
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See what reviewers are saying
I have used $5 per month for free calling in Dianhuachina.com for two or three years because my elderly parents can use traditional phone only. My father passed away at his 94 years old. My mom is 90... See more
The most convenient phone card I have ever had. High recommend, it's really great to have a company still focused on phone card while cell phones are so popular, and everyone seems to be using social... See more
The price is cheap, the answering staff is very patient to answer questions, I asked a lot of questions, she was very patient and answered, I bought a calling card very satisfied, I hope everyone who... See more
Company details
- Telecommunications Service Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
About DianhuaChina.com
Written by the company
DianhuaChina.com is an international telecommunications website dedicated to Chinese immigrants all over the world. DianhuaChina.com helps Chinese keep in touch with everyone back home through a wide range of services: prepaid credit, monthly plans, and mobile recharge. Founded in 2008, DianhuaChina.com has always successfully accomplished its mission: bringing people together regardless of their location.
For more info, visit:
For more info, visit:
We're here to help!
Written by the company
- 24/7 Customer Service
International Calling to China
Free Calling Apps | 100% Quality Guarantee
- No hidden fees Pay only for the minutes you use. No hidden charges or other fees.
- 1 Minute Rounding You will be charged for your calls by 1 minute rounding.
- $5 Minimum Order Try Voice Credit for a low minimum order and enjoy long international calls.
Contact info
4780 Ashford Dunwoody Rd, Suite A 236, 30338, Atlanta GA, United States
- +1 678 528 0398
- customerservice@dianhuachina.com
- dianhuachina.com
4.3
Excellent
1K reviews
Asks customers to review
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It was very helpful at the moment when…
It was very helpful at the moment when you can not find some other better way to do it.
5 January 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
There are times
There are times, I cannot dial through to destination number from my calling number, and when contact customer service, there is no answer or solution even though the customer service representatives are very nice.
1 January 2022
Reply from DianhuaChina.com
Hi Shouning,
Thank you for telling us about this. As far as we can see, our Customer Support team has not been contacted regarding issues happening with connection since April 2021.
When calling with the App, the connection and quality of your calls depend on your own internet connection.
To improve your connection, please check if:
- You have the latest app version installed on your device.
- Your Internet connection is not very slow and thus cannot connect you to our servers.
- You have set up your Caller ID, to ensure a high successful connection and call quality. The Caller ID is the number that will display on the screen of the person you call.
We also recommend you to try calling with the Offline Calling feature available for the app, or using a local access number available for your location. This way you will be using our own connection and not the internet.
Try the above and let us know if you still encounter difficulties.
For any other questions, our Support Team is available 24/7, so don't hesitate to contact them.
Keep in touch!
DianhuaChina.com
It is very convenient to use and the…
It is very convenient to use and the connection is very good most of the time.
25 December 2021
Easy to use and great bargain.
23 December 2021
Very good quality!
20 December 2021
using dianhuachina phone card to call…
using dianhuachina phone card to call china cellphone number seems unstable. The call quality is sometimes good, and sometimes bad.
20 December 2021
My wife's parents don't use WeChat…
My wife's parents don't use WeChat often so it is really important to have a way to call on the phone to China. DianhuaChina makes it affordable to call often.
20 December 2021
Great quality and rate.
19 December 2021
good service most time
16 December 2021
the service is very good
the service is very good. rhey have nice options to speed call the most used number. I have never encountered a problem. It just works for my most difficult customer : my WIFE. The price ks reasonable. I see no reason to stop using it.
15 December 2021
Sorry guys second time using to call…
Sorry guys second time using to call China. Both times could not reach number. Thought they used a terminal in China to call Chinese numbers but no it's like dialing yourself direct and china blocks calls says number invalid. Have tried more than 1 number same message. Will have to try different service.
10 December 2021
Reply from DianhuaChina.com
Hi Dan,
As our Customer Support agents already mentioned via email, they checked the issue and made some test calls, but they received the same message from the Chinese local service provider, the number is not a valid number.
You can try dialling a different number, but it seems that one is not a valid number in China.
Thank you for your patience!
DianhuaChina.com
good price and good quality
You have a good price, good calling quality, and an easy transaction process. Recommend it!
30 November 2021
Easy and good quality
27 November 2021
A very easy and pleasant process …
A very easy and pleasant process uploading more minutes
26 November 2021
Having problem again!
I just purchased $20. I immediately called to China. But the calling had a problem that I could only hear from the other side, but the other side could not hear me. I hung up and dialed again. The same problem happened again.
I had another problem before that it pauses constantly during my calling. Later it had been better for a while. But now this problem rises up again!!
22 November 2021
Reply from DianhuaChina.com
Hi Grace,
Thank you for telling us about it. Our Customer Support agents have tried to contact you in order to find out more details about the issue you encountered, but could not reach you.
As far as we can see in your account, you have made some long duration calls after your last purchase, so we assume the connection is good now.
Our Customer Support service is available 24/7, so don't hesitate to reach them back if you have any questions or issues.
Keep in touch!
DianhuaChina.com
Great service
I have been your customer for a few years and really enjoy the high quality service at such a cheep price.
13 November 2021
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