Diana Beauty & Creative UK Reviews 

29
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I am writing about Diana Beauty Creative Benelux Online (Netherlands / Benelux division). I paid for a product via iDEAL. The courier (DPD) marked the parcel as delivered, but I never receive... See more

Company replied

Rated 5 out of 5 stars

I warmly recommend this company for its professionalism and hight quality products. The best products ever for hairs reconstruction. The training is free with an excellent reactive and proacti... See more

Rated 5 out of 5 stars

I was looking to begin my keratin-nanoplasty-botix treatment business in the UK, but couldn't find any products that would be somehow more natural. I found these guys by chance, I liked the descrip... See more

Company replied

Rated 5 out of 5 stars

Easy process, professional, and fast delivery. Can always rely on Diana team to get my stock delivered when requested and never any stock missing or damaged goods! Not to mention this is by far THE BE... See more

Company replied

Company details

  1. Hair Product Store
  2. Hairdresser

Written by the company

Welcome to the new world of professional haircare. Our mission is to create the very best professional products with a unique plant-based formula to provide salons with safe, vegan, and formaldehyde-free hair treatments. Inspired by the incredible natural ingredients and people of Brazil, we’re committed to making a positive, lasting impact.


Contact info

3.8

Great

TrustScore 4 out of 5

29 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(29)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

PAID ORDER NOT DELIVERED. NO REFUND, NO RESPONSE.

I am writing about Diana Beauty Creative Benelux Online (Netherlands / Benelux division).

I paid for a product via iDEAL. The courier (DPD) marked the parcel as delivered, but I never received anything. I was at home at the delivery time and checked nearby pickup points — nothing was there.

DPD confirmed that only the seller can initiate an investigation. The seller refused to properly cooperate, provided no proof of delivery, did not initiate a transparent investigation, and eventually stopped responding completely. No refund was issued.

I have already filed an official complaint with the ACM (Dutch Authority for Consumers & Markets) and reported this case to the Fraudehelpdesk.

This is not about the amount (around 40 EUR), but about principle and extremely poor, unacceptable treatment of customers. Based on my experience, I strongly advise others to be very careful with this webshop.

9 November 2025
Unprompted review
Diana Beauty & Creative UK logo

Reply from Diana Beauty & Creative UK

Hello Pavel,

Thank you for taking the time to share your experience. However, we would like to clarify that your review has been left for the wrong business.

We are a UK-based company and are not connected to Diana Beauty Creative Benelux, the Netherlands/Benelux webshop you reference in your review. We do not process payments via iDEAL, and we have no involvement with orders, deliveries, or customer service related to that business.

Based on the details you’ve provided, your order appears to have been placed with the following company instead:

https://www.facebook.com/DianaCosmeticsProducten/

https://dianacosmetics.nl/en/

Unfortunately, we are unable to investigate or resolve issues for another, unrelated company. We kindly recommend contacting the business above directly or updating your review so it is directed to the correct webshop.

We would appreciate it if you could remove or amend this review, as it does not relate to our company or our services.

Rated 5 out of 5 stars

I have a wonderful experience working…

I have a wonderful experience working with these products, both personal care weekly and those for hydration! While nanoplasty or straightening treatments last for a period of 4-9 months as the technology suggests, the experience is much better and more useful! First and foremost, they are vegan products, and the duration of their effect on hair is much more than 9 months! Working with the same clients, it has been easy for me to understand the quality of the products, as they return every 6-8 months to straighten the roots, and I am pleasantly surprised that the hair remains straight at the length achieved previously, or even after 3 years, I have still seen extraordinary results! If you are someone who wants to work with quality products, opt for these! I am a very sensitive person, but I love this extraordinary Hairdressing Industry, always seeking to work with something of quality and not to be disturbed while working! With over 4 years of experience with these products, I have never had a less pleasant experience; the product has always done its job, regardless of the hair type! You just need to know the structure of the hair strand, the chemistry of the product, and how to work correctly with them!

20 February 2025
Unprompted review
Rated 5 out of 5 stars

I warmly recommend this company for its…

I warmly recommend this company for its professionalism and hight quality products.
The best products ever for hairs reconstruction.
The training is free with an excellent reactive and proactive teacher.
I will never change for another trademark.
I want the best for my customers and I got it!
Thanks Diana Beauty &creative team from Uk!
Marie from Finland

16 February 2025
Unprompted review
Rated 5 out of 5 stars

Easy process!!

Easy process, professional, and fast delivery. Can always rely on Diana team to get my stock delivered when requested and never any stock missing or damaged goods! Not to mention this is by far THE BEST smoothing treatment. I have Always had the best results. Very impressed thank you!! 💛

21 October 2023
Unprompted review
Diana Beauty & Creative UK logo

Reply from Diana Beauty & Creative UK

Hi Olivia :) Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with our products and service. Your satisfaction is our top priority, and we appreciate your kind words. If you ever have any questions or need assistance in the future, feel free to reach out.

Rated 5 out of 5 stars

Amazing service, love all products

I recently used Diana Beauty & Creative UK products in my salon, and the results have been nothing short of amazing! As a hairdresser, product quality is very important, and Diana delivers on every front. From vibrant blondes to longlasting results, I'm thoroughly satisfied with the outstanding performance of these products. My clients have noticed the difference, and their positive feedback speaks for itself. I highly recommend bleach and hair care products to fellow professionals seeking top-notch results for their clients.

13 November 2023
Unprompted review
Diana Beauty & Creative UK logo

Reply from Diana Beauty & Creative UK

Thank you so much for taking the time to leave such a positive review! :) We're thrilled to hear that you had a great experience with our products and service. Your satisfaction is our top priority, and we appreciate your kind words. If you ever have any questions or need assistance in the future, feel free to reach out.

Rated 5 out of 5 stars

Nr 1 on MARKET!

Amazing Products!!!! ⭐️⭐️⭐️⭐️⭐️

My order always come SUPER QUICK!

The results REALLY do last as stated by producer!

Make sure you try - YOU WONT BE DISAPPOINTED I can guarantee that!!!

31 July 2023
Unprompted review
Diana Beauty & Creative UK logo

Reply from Diana Beauty & Creative UK

Thank you so much for taking the time to leave such a positive review! :) We're thrilled to hear that you had a great experience with our products and service. Your satisfaction is our top priority, and we appreciate your kind words. If you ever have any questions or need assistance in the future, feel free to reach out.

Rated 5 out of 5 stars

Probably the best on the market rn

I was looking to begin my keratin-nanoplasty-botix treatment business in the UK, but couldn't find any products that would be somehow more natural.
I found these guys by chance, I liked the description of the products and decided to try. Couldn't wait to get my hands on these. I also took a course with them, very helpful.
There was a misunderstanding between us but it got resolved super quickly. 👌

20 July 2023
Unprompted review
Diana Beauty & Creative UK logo

Reply from Diana Beauty & Creative UK

Hi Anastasia :) Thank you so much for taking the time to leave such a positive review! :) We're thrilled to hear that you had a great experience with our products and service. Your satisfaction is our top priority, and we appreciate your kind words. If you ever have any questions or need assistance in the future, feel free to reach out.

Rated 5 out of 5 stars

Did a lot of research before deciding…

Did a lot of research before deciding what Nanoplastia brand I will use and I can’t be happier with my choice. I can definitely say that Diana products are amazing, and the results are exactly as promised by the manufacturer, my clients are very happy. Training is also available and I found that Diana trainers will answer any questions very quickly and have been very helpful. Very easy to order supplies and fast delivery. I definitely recommend Diana products 😊

1 July 2023
Unprompted review
Diana Beauty & Creative UK logo

Reply from Diana Beauty & Creative UK

Thank you so much for taking the time to leave such a positive review! :) We're thrilled to hear that you had a great experience with our products and service. Your satisfaction is our top priority, and we appreciate your kind words. If you ever have any questions or need assistance in the future, feel free to reach out.

Rated 5 out of 5 stars

Love Diana products

Love Diana products. Iv been using them for about a year now. Golden and blue protein the main ones im using. Instructions are super easy to follow but if you struggle with something their ambassadors are always happy to help. I love how the protein treatment leaves my clients hair silky, shiny and straight! 🥰

1 July 2023
Unprompted review
Diana Beauty & Creative UK logo

Reply from Diana Beauty & Creative UK

Hi Barbara :) Thank you so much for taking the time to leave such a positive review! :) We're thrilled to hear that you had a great experience with our products and service. Your satisfaction is our top priority, and we appreciate your kind words. If you ever have any questions or need assistance in the future, feel free to reach out.

Rated 5 out of 5 stars

Perfect treatments.

I am a hairdresser with several years of experience, I tested various hair treatments for my clients, they were good, the effects were nice until the day I started working with Diana Cosmetics products. It's hard for me to describe how good these cosmetics and hair treatments are. The effects are spectacular, long-lasting and can delight even the most demanding clients.
So if you are a hairdresser and you are wondering what treatments to choose for your wonderful clients, I can recommend the products of this company with my hand on my heart. 😍

Also company agents? They are very helpful. They will answer your questions, and if you have doubts about which treatment to choose, they will help you decide. I highly recommend it. I wish there were more companies like this in the beauty industry. 💚

21 May 2023
Unprompted review
Diana Beauty & Creative UK logo

Reply from Diana Beauty & Creative UK

Hi Paulina :) Thank you so much for taking the time to leave such a positive review! :) We're thrilled to hear that you had a great experience with our products and service. Your satisfaction is our top priority, and we appreciate your kind words. If you ever have any questions or need assistance in the future, feel free to reach out.

Rated 5 out of 5 stars

10 stars out of 5 Great products

First of all i would like to commend the company its self , very attentative to liase with if you are a client and always there to advise and help .
Secondly i would highly recommend these products , they’re great to work with , smell devine, and the results are super amazing,soft and so shiney . My clients are very happy

8 May 2022
Unprompted review
Diana Beauty & Creative UK logo

Reply from Diana Beauty & Creative UK

Hi Corinne :) Thank you so much for taking the time to leave such a positive review! :) We're thrilled to hear that you had a great experience with our products and service. Your satisfaction is our top priority, and we appreciate your kind words. If you ever have any questions or need assistance in the future, feel free to reach out.

Rated 5 out of 5 stars

Great Product

Great Product, Great Services, Fast delivery, I recommend 😍The highest quality products to everyone
Me and my clients Love product Diana Beauty&Creative UK

20 April 2022
Unprompted review
Diana Beauty & Creative UK logo

Reply from Diana Beauty & Creative UK

Hi Ewelina :) Thank you so much for taking the time to leave such a positive review! :) We're thrilled to hear that you had a great experience with our products and service. Your satisfaction is our top priority, and we appreciate your kind words. If you ever have any questions or need assistance in the future, feel free to reach out.

Rated 5 out of 5 stars

The best products for hair

The best products for hair! All my clients are so oooo happy. Highly recommended. God few years I looking for something like Diana product - sefty for hair and with excellent results.

4 March 2022
Unprompted review
Diana Beauty & Creative UK logo

Reply from Diana Beauty & Creative UK

Hi Sile :) Thank you so much for taking the time to leave such a positive review! :) We're thrilled to hear that you had a great experience with our products and service. Your satisfaction is our top priority, and we appreciate your kind words. If you ever have any questions or need assistance in the future, feel free to reach out.

Rated 5 out of 5 stars

Highly recommend products Diana Beauty…

Highly recommend products Diana Beauty & Creative. Great quality and results of work!

15 November 2021
Unprompted review
Diana Beauty & Creative UK logo

Reply from Diana Beauty & Creative UK

Hi Kamila :) Thank you so much for taking the time to leave such a positive review! :) We're thrilled to hear that you had a great experience with our products and service. Your satisfaction is our top priority, and we appreciate your kind words. If you ever have any questions or need assistance in the future, feel free to reach out.

Rated 5 out of 5 stars

Highly recommend the brand

Highly recommend the brand. Fantastic results and customers are happy. X

8 November 2021
Unprompted review
Diana Beauty & Creative UK logo

Reply from Diana Beauty & Creative UK

Hi Magda :) Thank you so much for taking the time to leave such a positive review! :) We're thrilled to hear that you had a great experience with our products and service. Your satisfaction is our top priority, and we appreciate your kind words. If you ever have any questions or need assistance in the future, feel free to reach out.

Rated 5 out of 5 stars

I had a pleasure to join the online…

I had a pleasure to join the online training with Diana botox products and treatment it self. How amazing this was absolutely amazing very informative, answered all the questions, and finished with stunning results. Highly recommend the Diana products and trainings.

8 August 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely my favourite product

Absolutely my favourite product, excellent contact with company , my clients love Botox , nanoplasty and now number 1 is gold protein . I really recommend

28 July 2021
Unprompted review

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