Diamondrensu Reviews 200

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and craftsmanship of the jewelry, noting that the products often exceed expectations and are exactly what they desired. The service is consistently highlighted as professional and communicative, with staff members being patient and detail-oriented throughout the design and purchasing process. Many people appreciate the fast delivery and efficient shipping, often receiving their items quicker than anticipated, even for custom orders. However, some customers also noted issues with shipping, including delays, packages going missing, and certificates being shipped separately or not arriving as expected. A few other people also felt that the quality was disappointing, with rings bending or being smaller than expected, and some experienced problems with complimentary gifts not being included initially.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the beautiful detailing,... See more

Quality

Customers had positive experiences with quality, frequently praising the beautiful detailing, incredible... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting faster-than-expected... See more

Service

Users describe positive interactions with service, highlighting excellent communication and prompt responses... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience buying our diamond engagement ring. It is beautiful and exactly what we wanted. The process went great with the ring being created fast and sent fast. Super happy, thank you... See more

Company replied

Rated 5 out of 5 stars

I had the most amazing experience. I was really nervous ordering overseas, but I'm so happy I picked my ring from this business. I placed my order may 7th and received my rings may 27th (I initially s... See more

Company replied

Rated 5 out of 5 stars

I just received my custom made eternity band from this wonderful company! I found this company on Etsy and took a chance after reading many reviews. I am so glad I did. From the start, they have been... See more

Company replied

Rated 5 out of 5 stars

Once again my purchase did not disappoint. After I made my purchase, Ankit and I️ discussed modifications to the ring that allowed this ring to be worn with several of the rings I️ had purchased befo... See more

Company replied


Company details

  1. Jewelry Store
  2. Jewelry Designer
  3. Jewelry Exporter
  4. Jewellery Manufacturer

About Diamondrensu

Written by the company

Diamondrensu was created with a simple idea in mind: jewelry should feel personal, meaningful, and accessible, without compromising on ethics or quality. We focus on lab grown diamonds and moissanite because we believe beautiful jewelry shouldn’t come at the cost of the planet. Our stones are sustainable, responsibly sourced, and carefully selected for their sparkle and durability.
Every piece we make is handcrafted by skilled artisans who truly care about their work. Whether it’s an engagement ring, a wedding band, or a custom piece you’ve dreamed up, we take our time to understand your vision and bring it to life. From CAD designs to final polishing, we keep you involved at every step, making the experience as special as the jewelry itself. Our customers are at the heart of everything we do. We’re committed to honesty, fair pricing, and making sure you feel confident throughout your journey with us. With thousands of happy customers around the world, we’re grateful to be a part of so many unforgettable moments.
At Diamondrensu, we don’t just create jewelry, we help you celebrate love, milestones, and memories with pieces that are made to last a lifetime.

Contact info

4.8

Excellent

TrustScore 5 out of 5

200 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 1 out of 5 stars

HORRIBLE CUSTOMER SERVICE

I placed an order on 7-24-2024 and the customer service was fantastic right up to the point where the transaction was finalized. After my order was paid in full, the customer service turned horrible! I asked for order updates along the way and received no response. Finally on business day 16 after my order was placed, I received and email stating that my order was shipping. It has been three days and I still have no tracking number after requesting tracking info numerous times. I am finally to the point of disputing the charges since I feel like I will never receive my order from this company.

15 August 2024
Unprompted review
Diamondrensu logo

Reply from Diamondrensu

Thank you for your feedback. We’re sorry to hear about your experience. At the moment, we’re unable to locate any order associated with this name or details, and it does not appear to be a verified purchase with us. It’s possible there may be some confusion with another seller.
We take communication and order updates very seriously and always provide tracking details once an order is dispatched. We kindly request that you contact us directly with your order number or details so we can investigate and assist you promptly.

Rated 5 out of 5 stars

Custom rings

Beautiful custom made rings …I purchase from Diamondrensu constantly and have never been dissapointed and I will continue to be a customer as long as they are around …thank u Ankit and your team!!!

5 September 2023
Unprompted review
Diamondrensu logo

Reply from Diamondrensu

Thank you so much! We're truly grateful for your continued trust and so happy you’ve loved every piece.
It means a lot to us, and we’ll always be here to create something special for you.

Rated 5 out of 5 stars

Great Experience!

I can’t say enough positive words for how happy I am with my beautiful rings. Ankit’s professionalism and patience is amazing. I am extremely picky and his calmness never faltered. His goal was my happiness and satisfaction. My rings are even more sparkly than I expected, and arrived early. Photo doesn’t do this ring justice.

22 September 2022
Unprompted review
Diamondrensu logo

Reply from Diamondrensu

Thank you so much for your lovely words! I’m really glad the rings made you so happy.
It was a pleasure working with you, and I’m thrilled they turned out even more beautiful in person. Always here if you need anything!

Show reviews in all languages. (200 reviews)

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