Ilene Bosscher is a warm, professional counselor. She is patient, kind and helpful. I would recommend her to anyone. The Dialcare platform is annoying to deal with. I have a hard time making appoin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very quick response by great doc with helpful treatment options. I was amazed at how easy and effective the DialCare process was and appreciate the doctor's help!!
Company replied
I am actually writing to say that I was stuck in the virtual waiting room recently and Grace, a Dial Care agent actually called ME to see if everything was ok, if the doctor had called yet, which he h... See more
Company replied
Edited to add response.. As of today 12/08/2024, I am still unable to use DialCare. I have called several times before (not today) to fix things. Today I was not able to log in with multiple attemp... See more
Company replied
Company details
Written by the company
DialCare is an innovative leader in telemedicine committed to helping people improve their overall health and well-being by providing affordable access to virtual care. DialCare offers seven comprehensive, high-demand telehealth solutions, including a Physician Access program that provides 24/7/365 access to non-emergency care from a national network of U.S.-based, fully credentialed physicians and virtual primary care for long-term care of chronic conditions through dedicated physicians; a Mental Wellness program that provides virtual counseling and psychiatry through licensed mental health professionals for mental and behavioral care; a Teledentistry program for 24/7/365 access to consultations with licensed dentists video or phone chat; and a Virtual Vet program that provides 24/7/365 access to guidance and information from licensed veterinary professionals. DialCare’s easy-to-use telehealth plans are available to consumers nationwide, regardless of insurance status. For more information on DialCare, please visit DialCare.com.
Contact info
United States
- dialcare.com
Maryann Hudgins-Therapist is amazing/platform is terrible
Edited to add response..
As of today 12/08/2024, I am still unable to use DialCare. I have called several times before (not today) to fix things. Today I was not able to log in with multiple attempts. I waited a few minutes and tried again. I was able to log in, however, I was unable to set up my weekly appointment with Maryann Hudgins. Her profile does not show on my side if mine shows on hers. I still have been unable to use this for EDMR. It is useless if that is not available. I will have to stop my healing progress until it is available.
After they changed over to the "new" system, I have not been able to use it. My therapist and I use a phone call. It is impossible to do EDMR over a call. Need video.
24 November 2024
Unprompted review
Reply from dialcare.com
Hi Christy, this is Stacey. Thank you for your feedback as we always want to ensure our members have a positive experience using our services. Our platform has undergone some recent enhancements. We apologize that you have been unable to connect with your therapist for a video session. We understand video is needed for the performance of EDMR therapy. For assistance, please contact Justin Hajek at (833) 640-3425 ext. 5001. He will walk you through getting quickly set up for a video session. Thank you again. We truly value you as a DialCare member.
I had a telephone appointment within…
I had a telephone appointment within minutes of my initial call and the dr was very informative and knowledgeable about my condition
1 December 2024
Unprompted review
Reply from dialcare.com
Hi Crystal! Thanks for the great review. We're proud to provide quick, convenient and affordable virtual care solutions and we're so glad to hear you had a great experience with your provider. Have a great day!
Very quick response by great doc with…
Very quick response by great doc with helpful treatment options. I was amazed at how easy and effective the DialCare process was and appreciate the doctor's help!!
29 November 2024
Unprompted review
Reply from dialcare.com
Hello! We are thrilled to hear you had a great experience with our services and that your provider was able to help you get the treatment you need. We always strive to provide quick, accessible and affordable care to our valued members like you. Thanks for the great review!
I hope Lindsey sees this
I am actually writing to say that I was stuck in the virtual waiting room recently and Grace, a Dial Care agent actually called ME to see if everything was ok, if the doctor had called yet, which he had not yet by that point. I thought she went the extra mile for me and I appreciated that. I also want to say to LINDSEY...I have never spoken with you but I just read like ten complaints and you have been the one responding to them...that must be a really challenging thing to have to do everyday. I just want to wish you a Happy Thanksgiving...I am sure it stinks to have to deal with all the platform issues and anger from people...I could never do your job...I hope that you enjoy the holidays and remember that. you are loved by God.
25 November 2024
Unprompted review
Reply from dialcare.com
Hi Hope, this is Lindsey! We are so glad to hear you share about your great experience with our agent Grace as we always strive to provide excellent customer support for our valued members like you. And I thank you so very much for your kindness! I'm proud to help DialCare navigate the customer feedback we value to improve and enhance our services. We are so appreciative of your grace and patience as we continue to make system upgrades. I hope you had a great Thanksgiving, and wishing you a wonderful holiday season!
Ilene Bosscher is the Goat!
Ilene Bosscher is a warm, professional counselor. She is patient, kind and helpful. I would recommend her to anyone. The Dialcare platform is annoying to deal with. I have a hard time making appointments, thankfully Ilene is a great help with that. I know they upgraded the system but it seems even harder to navigate which is annoying for me to deal with. Thankfully I am persistent but I cringe to think of people who are in desperate need of help and give up trying to make appointments. That is not fair to the client or the healthcare worker. Dialcare could have a greater impact with a system that functions more efficiently.
20 November 2024
Unprompted review
Reply from dialcare.com
Hello, this is Lindsey from DialCare. We are so glad to hear that you have developed a great relationship with your counselor. We continually strive to have a network of mental health providers who provide exceptional and personalized care. We apologize for any difficulties you have experienced, and we thank you for your patience as we diligently work to further enhance our system. Please reach out to our Customer Care team if there is anything else we may assist you with.
Easy to Use
I had a great experience, the agent was professional and friendly and I got what I needed.
13 November 2024
Unprompted review
Reply from dialcare.com
Hi Gary! We prioritize providing excellent service for our members, and we're glad to hear you had a great experience. Thanks for the great review!
Reply from dialcare.com
Hello, thanks for the great review! We are thrilled to hear you are connecting with your counselor. We strive have a network of top-quality providers for our valued members. Have a great day!
My therapist is excellent…Platform "0"
My therapist is providing excellent care! Dial Care's switch of platform is ridiculous!!! Your platform is not in compliance with AAMFT's Code of Ethics Standards. Week seven now.
As a person in the field, it saddens me to know that not everyone will have the patience to continue to endure, this malpractice. Unfortunately, insurance coverage often leaves individuals at the mercy of our health benefits packages. Dial Care has been given an opportunity to share a sacred place in thousands of individuals, couples and families lives.
I pray that this will not be the cause of "harm" to any clients. Individuals are reaching out to DialCare with courage and vulnerability to seek assistance in navigating life challenges.
Platform issues for seven weeks is unacceptable!
16 November 2024
Unprompted review
Reply from dialcare.com
Hi Shauna, this is Lindsey from DialCare. We are so glad you have received excellent care from your counselor. We apologize for any difficulties you have experienced, and we thank you for your patience as we make upgrades to our system. DialCare’s mission is to provide accessible, affordable care to all our members and their families, and we are working diligently to deliver an enhanced member experience across all our programs. Kindly reach out to our Customer Care team if there is anything else we may assist you with.
Very disappointed
Very disappointed. The representative was curt and kept calling my son 'she'. And then to just give the rash a few days - even though it's been there a few weeks. I countered it saying the rash has been there for weeks already and he just said to see someone in person then. I think he just was trying to get me off the phone. A waste of time, not helpful at all. I feel bad for people who pay money for this.
12 November 2024
Unprompted review
Reply from dialcare.com
Hi LJ, this is Lindsey from DialCare. We sincerely apologize for your experience with one of our physicians. We continuously strive to maintain a network of top-quality providers for our valued members such as you and your son, and we appreciate your feedback. Thank you for bringing this to our attention. Kindly reach out to our Customer Care team with your member information so we can further investigate and help make this right.
Counselor is fantastic and the advice I…
Counselor is fantastic and the advice I get is superb. Please work on getting your system in better shape. It is both frustrating for the counselor and the client.
11 November 2024
Unprompted review
Reply from dialcare.com
Hi Alicia, this is Lindsey from DialCare. We are glad to hear that your counselor has made a positive impact on your mental health journey. We understand and fully acknowledge our system is having difficulties, and we are working diligently to resolve issues as they emerge. We apologize for any inconvenience this caused during your sessions, and we appreciate your patience as we make system upgrades. Thank you for your feedback, and kindly reach out to our Customer Care team if there is anything else we may assist you with.
Elizabeth was super encouraging!
Elizabeth was super encouraging! She makes the most of every minute of our session and is very empathetic in the best way!
6 November 2024
Unprompted review
Reply from dialcare.com
Hi Karen, thanks for the great review! We are proud to have a network of excellent mental health care providers, and we’re thrilled about your positive experience with your counselor. Have a great day!
Counselor and customer support are…
Counselor and customer support are excellent. Your website/platform is terrible. Unable to join video calls requiring calls into customer support with EACH SESSION. This delays my session time which is also frustrating.
6 November 2024
Unprompted review
Reply from dialcare.com
Hi Ashley, this is Lindsey from DialCare. We strive to provide excellent customer service as well as top-quality mental health providers, and we’re happy to hear you had a positive experience with our Customer Care team and your counselor. We have acknowledged our system is having difficulties as we make upgrades, and we apologize for the inconvenience you experienced. Thank you for bringing this to our attention. We value member feedback as we are working diligently to resolve any issues as they arise. Please reach out to our Customer Care team if you need more assistance and we will be happy to help.
The counselor was great but your…
The counselor was great but your platform stinks. Please fix it. I couldn't connect with my counselor. I sat in the waiting room for 30 minutes and finally called support. Both days I have attended a session. The video portion does not work. My counselor is unable to see me. Please fix. It's embarrassing for you guys.
5 November 2024
Unprompted review
Reply from dialcare.com
Hi Jeff, this is Lindsey from DialCare. Thank you for sharing your feedback. We continually stive to provide members with top-quality providers and we are so happy to hear that you had a great experience with a counselor. We fully acknowledge our system is having difficulties as we make system upgrades, and we are working diligently to resolve any issues as they arise. We apologize for the difficulties you have experienced with our platform and appreciate you bringing them to our attention. We always aim to prioritize our members’ service experience, and we thank you for your patience as we work to resolve these issues. Kindly let us know if there is any other way we can assist you further and we will happily do so.
There was no therapy and it says I…
There was no therapy and it says I didn’t attend. I was waiting but the waiting room was not available the I got a message saying I wasn’t there.
29 October 2024
Unprompted review
Reply from dialcare.com
Hi Beatriz, this is Lindsey from DialCare. We apologize for the difficulty you experienced while trying to attend your virtual therapy appointment. Kindly reach out to our quality assurance manager at (800) 441-0380 ext. 2305 so we can assist with setting up a complimentary appointment. Thank you for bringing this issue to our attention.
Faulty systems prevent nearly all access to providers
The Dial Care system stopped working in mid-September when they installed a so-called computer upgrade. They have been completely unable to repair it since then and have no ETA for a working software. I’ve called repeatedly and so has my counselor.
My current counselor is fabulous. If I could access her calendar without paying more than I pay to Dial Care, I would skip Dial Care altogether.
22 October 2024
Unprompted review
Reply from dialcare.com
Hi Danielle, this is Lindsey from DialCare. Thank you for sharing your feedback. We are so happy that you found a counselor that you've developed a positive relationship with. That is what we continually strive for at DialCare. We understand and fully acknowledge our system is having difficulties as we make system upgrades. We are working diligently to resolve any issues as they arise. We are always here to have a conversation and continually prioritize our members' service experience. We apologize for the difficulties you have experienced with our platform. Thank you for your patience as we work to resolve these issues.
Ms.Yanieke Gayle LPC was truly amazing
Ms.Yanieke Gayle LPC was truly amazing, in just 3 sessions she helped me through one of the most difficult part of my life. Because I was really going through a stage where I was losing control and did not know what to do. With Ms. Gayle guidance, resources, encouragement and words of wisdom. I was able to shift and I am in a better place mentally and physically. I so appreciate her and I am thankful that I used Dial Care Therapy.
26 August 2024
Unprompted review
Reply from dialcare.com
Hi Mellisa, thanks for the great review! We're proud to have a network of excellent mental health professionals to help members like you on your wellness journey. Have a great day!
Great experience.
When you break a tooth on a Sunday & need to see a dentist but no emergency dentist is open. I found out about Virtual dentist from my insurance company & couldn't have been happier! Very helpful, not only called in medicine but also gave me some advice. He was very nice & caring! So glad I was able to get help on a Sunday.
25 August 2024
Unprompted review
Reply from dialcare.com
Hi Cathy! We're thrilled to hear our teledentistry services helped you to quickly feel better and save. Thanks for the great review!
The doctor was very helpful and very…
The doctor was very helpful and very nice ,i highly recommend ...to all people..thank you to the lady that helped me 🙏
16 August 2024
Unprompted review
Reply from dialcare.com
Hi Mike, we're proud to have a network of quality providers prepared to help you get affordable, accessible care. Thanks for the great review!
I had 2 therapists and they both were…
I had 2 therapists and they both were the worst I have ever had in my 40 years of therapy. Do not recommend this program.
1 August 2024
Unprompted review
Reply from dialcare.com
Hi Bruce & Michelle, we apologize you had a negative experience using the DialCare Therapy program. We would love to know more information so we can provide assistance. We pride ourselves in providing superior service to all of our members. You can reach our customer care team at (855) 335-2255. Thank you!
Life Changing
Connected with first therapist I tried and have been using for months now. Even got my husband to try therapy for the first time through my him booking with his own account and using my same therapist. Now, we can do joint therapy sessions and she has a connection with us both to know how to respond. I decided to book with her because I saw she also had a background in play therapy for children with sensory processing disorders. She has been able to help us both learn how to parent our 3.5 year old. Life changing.
30 July 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.