Dhstylingshop Reviews 

Reply from Dhstylingshop

Apr 22, 2026

We believe this review is not an accurate reflection of what occurred.

The product you purchased was a standard starlight kit. At no point do we advertise, promote, or claim that this kit includes a “twinkle” feature. This expectation was not part of the product description.

After installing the kit, you requested a refund on the basis that it did not have this feature. As the product was supplied correctly and as described, and had already been installed, we were unable to accept this request.

In terms of communication, you were not ignored. We responded to your messages and addressed your query. We also do not use automated reply systems, so the claim that you only received automated responses is incorrect.

We always aim to support customers where possible, but we cannot accept responsibility for expectations that were not part of the product specification.

Reply from Dhstylingshop

Apr 22, 2026

We need to clarify the situation, as this does not accurately reflect what happened.

You initially contacted us with several issues following a self-installation of your G-series style screen. The problems you experienced were related to the installation not being completed correctly. Despite our ongoing support via WhatsApp, the issues could not be resolved remotely.

To help, we offered you a professional installation at a reduced rate (£90, below our standard pricing). You attended your booking, and we carried out the installation, after which the unit was fully working as intended.

Your later concern regarding DAB radio is not a fault with the product or installation. DAB functionality on these units depends on either:

Retaining the original system, or
Using an additional DAB module, or
Using a DAB app via Apple CarPlay / Android Auto

This was explained to you on the day, along with the available options.

We understand you would have preferred this information earlier, however the system itself was installed correctly and is functioning as designed.

We strongly reject the claims made about our business. We provided support throughout, completed the installation professionally, and ensured the product was working before you left.

Reply from Dhstylingshop

Apr 22, 2026

We take feedback seriously, but we do need to correct a number of points here as this version of events is heavily misleading.

Firstly, we openly acknowledge that a connector for the key detection module was not plugged back in during reassembly. However, this was identified immediately at handover and rectified on the spot within minutes. While not ideal, this was a minor oversight that was corrected straight away and had no lasting impact on the vehicle.

Regarding the installation itself, this ambient lighting kit was fitted to your BMW 1 Series using the same method we have successfully used on a very large number of identical vehicles over the past 4 years (well into the thousands). At the time of handover, with the engine running, everything was functioning correctly.

The issue you later reported (flickering when the engine was running) points to vehicle-side power supply behaviour, specifically instability on the factory door circuits under engine load. These are the only available power sources in the doors for this type of installation, and this behaviour is not caused by the installation or the product itself, it is specific to how your vehicle is supplying power.

Despite this not being an installation fault, we still made every effort to assist you and maintain goodwill. We offered, completely free of charge and beyond our obligations, to carry out a full rewire, running stable power from inside the vehicle directly to the doors. This is a significantly more involved solution than a standard installation and was offered purely as a gesture to resolve your specific vehicle’s behaviour.

When you returned, the situation was discussed on-site with the team. You were advised that reducing brightness would stabilise the system without requiring additional wiring, and you accepted this at the time before leaving. This was presented as an option, not a refusal to help.

It is also important to note that following this, you continued to push for compensation and refunds, despite:

The installation being completed correctly
The issue stemming from your vehicle’s power characteristics
A free rewire solution already being offered

At a later stage, we even went further and offered to:

Proceed with the rewire
Cover your fuel costs for both trips

This clearly demonstrates that we did not avoid responsibility or provide “zero aftercare” — in fact, we went above and beyond what would reasonably be expected.

Finally, the claim that we operate with “zero quality control” or a “production line approach” is simply not accurate. Our experience with thousands of installations is exactly what allows us to deliver consistent results, and in rare edge cases such as this, we actively work with the customer to find a solution, as we did here.

Reply from Dhstylingshop

Apr 22, 2026

We’re sorry to hear you feel this way, but we do need to clarify a number of points.

At the time of your enquiry, the team member who specialises in these products was on annual leave. You were informed of this and asked to allow a short period for a detailed response so that we could provide accurate technical support. As soon as they returned, we resumed assisting you.

Your query related specifically to connecting Android Auto. While we provided as much guidance as possible, this can sometimes depend on individual device compatibility and settings. As part of trying to assist further, we mentioned another customer who had successfully used this feature and offered to connect you, this was intended as additional help, not a replacement for our own support.

Regarding the tone of messages, the conversation became more informal over time on both sides. At no point was any offence intended, and we always aimed to assist you throughout.

Finally, we would like to address the statement about MOT failure. These dashboards do not inherently fail an MOT when installed and functioning correctly, and this claim is misleading.

We take customer service seriously and always aim to help resolve issues where possible. If you would still like assistance, you are welcome to contact us and we will be happy to help further.

Reply from Dhstylingshop

Apr 22, 2026

We need to correct several points here, as this account is not accurate.

Your order was dispatched on the same day it was placed, in line with our stated shipping times. Your request to cancel was made after the item had already been shipped and was in transit, at which point cancellation is no longer possible. This was clearly explained to you.

Following delivery, the item was not returned. Instead, it was installed and kept, which further confirms the order was fulfilled correctly.

With regard to the claims about “Jerry (001) - Yasfbara” and alleged scams, we have no connection whatsoever to these names or any such activity. These statements are entirely unfounded and unrelated to our business or your order.

Reply from Dhstylingshop

Apr 22, 2026

We’re sorry to hear that you feel this way, however we do need to clarify a few points as the situation described is not an accurate reflection of what occurred.

Firstly, the item you purchased was not faulty. The concern raised related to a feature preference regarding the digital cockpit, which we explained is not supported by this product. This is a limitation of the system rather than a defect.

Regarding communication, you were not ignored. At the time of your enquiry, the team member who handles these specific technical queries was on annual leave. You were politely informed of this and asked to allow a short period for a detailed response upon their return, to ensure you received accurate advice.

We also note that we responded to your WhatsApp enquiry as soon as possible given these circumstances. Our intention is always to provide correct and helpful guidance, particularly with more technical products such as these.

We understand delays can be frustrating, but we do not believe it is fair to describe our service as “unwilling to help,” as we did communicate the situation and followed up accordingly.

Reply from Dhstylingshop

Apr 22, 2026

You contacted us prior to purchase asking whether you could buy a high-value electronic unit, install it yourself in your vehicle, and then return it for a refund if you simply decided you did not like it. Unfortunately, this is not something we can agree to.

As we explained, under the Consumer Contracts Regulations 2013, customers have the right to inspect goods as they would in a shop. This allows for opening the packaging and assessing the item, but it does not extend to installing and using the product in a way that would affect its resale value. Installation into a vehicle would go beyond reasonable handling.

To help you make an informed decision, we have produced detailed videos demonstrating exactly how the unit looks and functions in real-world use. We encouraged you to review these before purchasing so you could decide with confidence.

We believe this is a fair and transparent approach, and our intention is simply to ensure products remain in a resellable condition while giving customers the information they need before buying.