The entire delivery process and courier…
The entire delivery process and courier were highly professional.
2 June 2026
Unprompted review
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3.8
Great
4 reviews
No history of asking for reviews
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It's probably the worst DHL entity in…
It's probably the worst DHL entity in the world.
When we receive a parcel in Latvia, we receive an SMS notification, where I have to contact them by phone or mail to receive our parcel.
There is no centralized/automated system to handle incoming parcels for the clients.
In the case when you receive parcel as a company they will obligate you to pay a service fee for passing custom clearance by yourself! Seriously, they will charge service fee even if you will fill every needed document and pay every needed tax directly to customs. Which is nonsense and racketeering.
5 August 2024
Unprompted review
Zero stars
Zero stars. All day was home waited for delivery. Then checked website "delivery not possible, returned to sender" Who is working in Latvia DHL? Who don't know how to use Google maps or Vaze. I asking for explanations from DHL And send my parcel!
19 July 2024
Unprompted review
Simply bad
Lately stopped ordering from companies that ship using DHL, since shipping experience is not worth it.
DHL appears to work hard NOT to deliver packages (using stupid excuses).
Last delivery issues (haven't had ANY with other companies):
- they couldn't reach me on the phone. Phone number correct, no unanswered calls;
- I was not onsite. I was... and no calls, again;
- incorrect address. Address perfectly correct, no calls again...
(in all above cases they were able to send order notification SMS messages...)
Then on top of that they managed to mess up repeated delivery twice... and they make deliveries "sometime" during the whole day (not specific time window).
25 May 2022
Unprompted review
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