DHL Express Deutschland Reviews 

Absolutely rubbish. Twice arranged for a collection with stated time slot. Failed to attend on both occasions. Phoned them twice, pathetic response stating they were in my area at a time other than the requested time. No apology . Stated time slots are not guaranteed, so why have them? How these companies continue to trade is beyond me, as bad as Evri. Avoid at all costs.

If there was a zero rating it would deserve minus 100% rating. Certainly the worst delivery service I have ever had the unfortunate experience of using. Absolutely no way to contact them by phone, only a “chat service” which is worse than useless. I’m surprised major firms like Apple still use them.
On Friday 19th I was due to have a new Iphone delivered. It was due to be delivered between 13.45 and 14.45. I paid a housekeeper to wait in. By 18.00 it had not arrived so she left. An attempted delivery was made at 18.25 approx and despite asking the driver ( through our doorbell system) to deliver to next door, he could not as it needed a signature ! He assured me it would be delivered next day, Saturday. Apparently this was too much for DHL.
On Monday it was due to be delivered and I tracked it online. I was 73rd in line at 10.10am. At about 12.30pm the driver was on his way to delivery 72. At 15.30, driver was still on his way to delivery 72 ! At 15.30 my delivery was next. At 16.44 my delivery was “apparently delivered” at this time, but I was in a room directly looking at the entrance to my property and despite there being no doorbell ring, nor did any CCTV evidence show that anyone entered my property at 16.44 DHL apparently think there was an attempt to deliver, I have irrefutable evidence that there was NO attempted delivery.
My guess is that the driver was behind schedule and simply reported an attempt or was at the wrong address .
Also they never respond to reviews, cleary an admission that they agree with their poor standards.
Personally i would NEVER use them. Clearly 90% of reviewers agree.

PS. Some hours later after this review, a photo was sent confirming delivery. It was of a house about 350 yards away from my house, but not a single apology !!
Believe it or not, delivery was next day and after waiting up until midnight I gave up. Strangely on the following day it was still showing “to be delivered Tuesday at midday” despite this being Wednesday!!! Quite extraordinary.

Absolutely Terrible service These Gangsters. Promoted next day delivery to Germany. I paid and lost a Multimillion Pound investment as my prototypes never made it on time to the purchaser. NEVER USE THESE LIARS THEY CANNOT DELIVER ON TIME AND WILL CAUSE BUSINESS LOSSES ABSOLUTELY TERRIBLE COMPANY.

Avoid DHL!
High fees, advertised as express but not at all. Paid £30, promised 24h delivery, still stuck in customs after 3 days. Tons of paperwork for the recipient, no weekend service, hidden extra charges. Royal Mail is faster and cheaper (under £10). Worst service ever, not worth even 1 star.

DHL Express = Comedy Show in 11 Acts
If you still live under the crushing illusion that life must be flawlessly planned, executed and controlled in order not to collapse, I recommend a new form of therapy. Forget yoga, meditation, one week in Bali. Just try DHL Express.

Within days you’ll learn a liberating truth: you can FFFF up at EVERY stage, mishandle EVERY process, stumble through EVERY possible scenario, and yet, nothing truly collapses. You survive, you carry on, you even “thrive.” Life’s margin of error is far larger than you think, and DHL is here to prove it.

My own "express” enlightenment:

Day 1–2: Drop off package for "1-day delivery". Nobody at the service point. Second attempt works. Package still not picked up until the end of the second working day - The show alreay began to unfold.

Day 3–5: Promised contact for customs clearance. No one calls. I call them. Told to send a one-line email despite of my clear doubt stated that they may need more info, but yeah insisted on "that's enough!" Next day: “problem.” and " we will reach out". Silence. Call again, rude answer, different requirement. Why not say this in the first place?

Day 6–9: Finally, package released after €30 ransom for my used 5-year-old glasses. Already nine days in.

Day 10: “Wrong address.” No call, no explanation. Delivery delayed again.

Day 11: At last, package delivered-not to my address, not to the Packstation I chose, but to some random box 3.7 km away. Genius.

This, ladies and gentlemen, is DHL “Express.” Eleven days of comedy that no playwright could invent. A company that charges a premium for performance theatre, not logistics.

Conclusion:
1) For me DHL is finished, I don't care if you care.
2) I will advise everyone I know to avoid your circus as long as dignity permits.
3) Not out of pique, but out of principle.

Because every euro paid to DHL is a vote for incompetence, disrespect and scammy mediocrity to prevail in society. And that, simply, is intolerable.

DHL, thank you for the absurd circus. And for everything else, my most elegant: FFFF Y!

I am writing to express my extreme dissatisfaction with a recent delivery handled by your service, with tracking number 00340434739367659650

The delivery was mishandled in several significant ways:

The parcel was delivered to the wrong address, despite the correct address being provided.
The delivery person refused to deliver the package to my correct address and instead rerouted it to a pickup point.
I am a person with a disability, and the delivery person categorically refused to bring the package to my apartment. This is unacceptable and shows a complete lack of regard for customers with special needs.
When DHL PAKET contacted by phone to resolve this issue, the representative was highly unprofessional and impolite, showing no willingness to help.

This entire experience has been incredibly frustrating and reflects very poorly on DHL PAKET service standards.
The refusal to accommodate a person with a disability is particularly appalling.

I bought some SEX TOY on a platform from Germany. Once it arrived in Italy they opened it and they put the duck tape REPACKED. They also put a new label for the shipping from the Italian Headquarters to my address. That's unbelievable. The privacy in non-existent!!!

8th day of waiting urgently needed documents from the UK to Barcelona. All the calls answered by people who are lying and promising same thing. Can’t imagine that this trash is happening for ridiculous 140 euros of charge!

The shipping fees were unexpectedly high and extra charges appeared without clear explanation.

Noone even called me to confirm the delivery I just got notified via email that delivery will be today. If they did I would let them know to leave it at the neighbours. We don't have DHL service point in Måløy. We were away from the house whole day and we came back my box with Starlink was infront of the house door for everyone to take it and noone would even know.

WORST Customer experience, WORST tracing department, WORST courier service.

It has taken two weeks to have something sent from UK to Portugal. NOBODY at DHL can tell me why a parcel is being held in Portugal, had to hire a clearance agent. Now trying to get the parcel back with promises of someone contacting me, that's a joke - I have had to follow up and follow up and follow up. BEST part is that we have to pay to have the parcel returned.

My customer date of experience started on the 30th of July and is still ongoing on the 08th of August.

AVOID using this company for courier!!

If I could give a 0, then I would. The day that my package went out for delivery, the guy apparently showed up, rang the door bell and called, later stating nobody is home and they left a card for further instructions to get my package. Firstly, I was home the entire day, I was not called once, and the bell didn’t ring. I went downstairs to get the card, and there wasn’t even card in my post box. Waited an entire week to eventually get my package, because of them deciding to move my package from place to place and trying to deliver it. But they are just simply lying, nobody was ever at my house. I might as well just used normal DHL to get my package, pay less and wait longer. Absolutely horrible experience, 100% would NOT recommend DHL express.

Ordered a pendant from a alarm company which said evri would deliver next day (evri and DHL have merged). Pendant never arrived -rang their office in Coventry and they said my postcode was incorrect. Pendant company said evri and DHL put the labels on the parcel. I have lived at my address for 12years and I told them the postcode but they sent me a picture on my phone of a car park in rugby claiming my sy post code was incorrect. Had to cancel Terrible service and as a result my health has worsened - So thanks for a bad service

An issue at customs in Greece with my package. It’s been on hold for a week. DHL staff are pleasant and helpful but give the wrong advice. Told me to email extra info to an email address that would not actually deal with my email as the case was ‘closed’. So told me to another email address as a matter of urgency so it could be dealt with immediately then they did nothing and all went home for the weekend. Meanwhile my parcel, which is an urgent medical item for my son, will be returned if not resolved by tomorrow. Right now have no faith as nobody seems to know what they are doing, even though they are very nice people. Paid £40 for the item to be delivered by the 29th July and still ongoing issues.

Dhl express are completely useless. We have been awaiting various deliveries from them. Yesterday I have them full directions, a mobile number to contact and what three words and they still failed to deliver. There is no customer service, just an off shore customer service office who have no contact with the local office. The senior management need to get a grip of their service as I would never use this company by choice.

Liars. On to the point of fraud

Have video and photo graphic evidence of no attempt at delivery, contrary to their app updates. Not the first time has happened. Will be lodging a formal complaint.

Use DPD!

Terrible Experience – The package has not been delivered to me or destination, I paid the fee.
No one is responsible.
The bandits have more respect than this company.

Rating: ⭐ (1/5 – Poor)

Review:
On January 28th, 2025, I prepared a 20 kg express package to Iran, carefully following DHL's instructions. I paid the shipping fee and sent it through an official postal branch. However, after a week, the package was returned to me without a valid explanation. The postal worker claimed the recipient’s address is my address"I provided the shipping receipt and he scanned it and took the package back with him. which made sense—the package was meant for Iran!

Despite showing the receipt and explaining the situation, the postman took the package back. Since then, I have repeatedly tried to contact Deutsche Post/DHL by phone, but my attempts were unsuccessful. The only response I received was an email stating that the package was "for sale" because I allegedly refused to receive it—which is completely false.

What’s worse:

No proper explanation was given for the return.

No refund was issued for the failed delivery.

No follow-up from customer service despite multiple promises to call me back.

Six months have passed, and the issue remains unresolved.

If a bandit had stolen the package, at least I would have known what happened. Instead, DHL’s lack of responsibility and communication has left me frustrated and without recourse.

This is unacceptable for a company that claims to provide reliable international shipping. I demand a proper investigation, a refund, and an explanation for this incompetence.

Completely unacceptable service. Ordered Express home pick-up, no one ever showed up. The package labels only work for home pick up, so I had to go through so much hassle just to ship the packages from a parcel shop. What kind of EXPRESS is this? Absolutely pathetic.
Pick up number (one of many): PRG250716191547

Delivered the parcel of extremely important documents to the wrong house

Worst experience ever. They told me to be home by 2-4 but it was 11am and I wasn't there. I cancelled all my classes but still couldn't make it. I called a guy named Adam and he said the time we said was approximate and you have to be home whole day. Damn you with this crappy service.