DFW Security Reviews 112

Our tech is very patient. He works to find our issues and is very helpful to resolve with little to no expense. Great customer service.

They charged me more than 2k usd without giving me a proposal before and they did not finish the work I requested

Happy with the service

Your technicians are punctual and polite. they communicate well. They do a great job when they come back time and again.
The issue I am having is the constant upkeep of the equipment: the doorbell needs charging every two weeks so far, the constant touchpoints in need of maintenance thus far I hope improves but the system seems to be a diva. I purchased this service but it is always needing attention and it's annoying. Maybe this is a learning curve for a doorbell monitor but yes this is constant and I don't like it.

Our specialist was a life saver during a very stressful day due to outside forces. With out his knowledge it would have been worse!

Best Home and Commercial Security Company in D/FW. You'll always get prompt and courteous service, and technicians that know their job well. They take good care my residence and business.

Great service. Very knowledgeable and efficient . Timely

Wonderful technician. Very patient and knowledgeable. Fixed issue promptly.

Good price. Gabby was very professional. Randy (?) was a 20 seasoned professional. Explained everything thoroughly including options. He setup the app up on my phone explained and configured it so that is amazingly easy to use.

False advertising, system stopped working immediately after install and then access was revoked

The technician that came out was great!
Very friendly and very knowledgeable about the system and how to address all of my issues. Great job!

We had some problems (some are still ongoing) with system and chimes.

Great Service

Fixed everything. No problem no fuss

Good guys. Good job

From start to finish, the entire experience was smooth, professional, and exceeded expectations. The team came in with a clear plan, evaluated exactly what we needed, and delivered a system that feels tailored—not cookie-cutter.

Installation was quick, clean, and efficient. No confusion, no delays—just solid execution. The camera quality is excellent, and the system itself is very user-friendly. Everything works exactly how it should, which is honestly rare these days.

What really stood out was the communication and reliability. They showed up on time, followed through on everything they said, and made the whole process easy. You can tell they take pride in what they do.

Overall, this was a great investment for our business. If you’re looking for a company that delivers real results and peace of mind, this is it.

Didn’t solve my problem tech said he didn’t no nothing about iPhones my problem is I’m not getting notifications with my doorbell cameras I’m getting to change to ADT if yall can’t get this right

DFW Security has consistently delivered exceptional service and expertise. When I recently upgraded my alarm system, I was pleasantly surprised—it cost only a fraction of what I expected and exceeded my expectations.

The gentleman who came out last time (Herman sp.) was very knowledgeable, fixed the problems and was nice to deal with.

However, some of the other techs who have come out have not been so knowledgeable, they have not fixed everything that needed to be fixed, and they have not been so nice to deal with.

As well, and very important to us, are the following.
- The time from our calling in with a problem until you actually send someone out is very, very slow. When you're down, this is unacceptable.
- The system does not report the activity it sees until long after the activity concerned. This too is unacceptable.

We need to see improvement in these areas or we may need to research alternatives.