I am really satisfied with the product I received. It looked exactly like in the pictures and the quality was really good. I also received a sticker, which I thought was a very sweet touch. The only... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my new D.Franklin items! Furthermore, the customer service was very helpful in answering my questions. So it was a positive experience. The only disadvantage for me was the return. The return t... See more
Company replied
Ordered two sunglasses which took a while to arrive, however the quality of them are very good. I can tell the difference between wearing these and cheaper versions. My eyes feel better protected.
Company replied
Bought two pairs of sunglasses. Shipping/delivery took far longer than expected and their refund process is terrible, not worth returning one of the pairs. The sunglasses provide very little eye prot... See more
Company replied
Company details
Written by the company
Join the movement, you make the difference. Sunglasses, watches, clothes, shoes and accessories. Experience the whole D.Franklin's collection. Limited Editions.
Contact info
3.7
Average
45K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great sunglasses
Great sunglasses, feel high quality for a good price. Quick delivery coming from spain too
1 May 2026
Unprompted review
Reply from D.Franklin
Hello Michael,
Thank you so much for your wonderful review! 😊🕶️✨
We’re so happy to hear that you love the sunglasses and that you feel they offer great quality for a great price 💖
It’s also fantastic to know that the delivery from Spain was quick 📦🙌 Your support truly means a lot to us!
We hope to see you shopping with us again very soon 😍
Best regards!
Dayana,
D.Franklin Team
I waited for my pacel almost one month
I waited for my pacel almost one month. The sandals i ordered came with the scratch on the visible place. Completely disappointed
4 May 2026
Unprompted review
Reply from D.Franklin
Hi Anna! 😊
Thank you for sharing your feedback with us.
We’re really sorry to hear about your experience with the delivery time and that your sandals arrived with a visible scratch. That’s definitely not the experience we want for our customers.
We also want to kindly mention that we didn’t receive the complete information needed at the time, which limited our ability to assist you more quickly and properly.
If you’d like, we’d be happy to help you further and find a solution for you 💛 Please feel free to contact us through our website contact form, and our team will take care of your case as soon as possible.
Thank you again for your time and understanding 🙏
Best regards!
Dayana,
D.Franklin Team
Reply from D.Franklin
Hello Roberts,
Thank you so much for your great review! 😊✨
We’re delighted to hear that you were happy with the quick delivery and the quality of the product 🕶️💖
Your support means a lot to us, and we hope to see you again very soon! 🙌
Best regards!
Dayana,
D.Franklin Team
Good seller
Good relationship with seller, shipping ok, product real to the pictures, quality seems good
2 May 2026
Unprompted review
Reply from D.Franklin
Hello Quirico,
Thank you so much for your kind review! 😊✨
We’re very happy to hear that you had a good experience with us and that the product matched the pictures perfectly 🕶️💖
It’s also great to know that you’re satisfied with the shipping and the quality of the product 🙌 Your support truly means a lot to us!
We hope to see you again very soon 😊
Best regards!
Dayana,
D.Franklin Team
Great platform and designer products
Great platform and designer products. I’ve bought loads of their shoes now and highly recommend.
8 May 2026
Unprompted review
Reply from D.Franklin
Hello Joshua,
Thank you so much for your amazing review! 😊✨
We’re thrilled to hear that you love our platform and designer products 👟💖
It means so much to us that you’ve purchased several pairs of shoes from us and continue to recommend our brand 🙌 Your support truly motivates us every day!
We can’t wait to welcome you back again soon! 😍
Best regards!
Dayana,
D.Franklin Team
Got the sunglasses fast and loved the…
Got the sunglasses fast and loved the deal as well!
We now have matching sunglasses with my husband!
30 April 2026
Unprompted review
Reply from D.Franklin
Hello Marena,
Thank you so much for your lovely review! 😊🕶️
We’re so happy to hear that your sunglasses arrived quickly and that you loved the deal ✨💖
Matching sunglasses with your husband sounds absolutely amazing 😍💑 We hope you both enjoy wearing them together!
Thank you for your support and we hope to see you again soon! 🙌
Best regards!
Dayana,
D.Franklin Team
At one point i thought i was scammed…
At one point i thought i was scammed because it took you full week to send my package. But your technical support response to my email was quick. Shoe's are beautiful but i expected better quality for that price
17 April 2026
Unprompted review
Reply from D.Franklin
Hello Marijan,
Thank you so much for sharing your honest feedback and your experience with us! 😊🕶️✨
We’re glad to hear that our support team responded quickly to your email 💬💖 and that you find the shoes beautiful 🙌
At the same time, we’re truly sorry for the delay in shipping and for not fully meeting your expectations regarding quality for the price 📦🙏 We completely understand your concerns and we take them seriously as they help us improve.
Please rest assured that your comments will be shared with the relevant teams so we can continue improving both our service and product experience.
Thank you again for your trust and understanding 😊 We hope we can do better for you in the future 🙌
Best regards!
Dayana,
D.Franklin Team
The sunglasses are too small
The sunglasses are too small, especially the ultra light s round are for children not for adults. Too bad, it's a waste of money.They also took a long time to arrive.
28 April 2026
Unprompted review
Reply from D.Franklin
Hello Vassilis,
Thank you for sharing your feedback with us 😊🕶️✨
We’re sorry to hear that the sunglasses felt too small and that the delivery took longer than expected 📦🙏 We completely understand your frustration, as this is not the experience we aim to provide.
Your comments are very important to us and help us improve both our sizing information and our shipping times 💖
At the moment, we were not able to access the necessary information to properly assist you with your case. For this reason, we kindly ask you to contact us through our website contact form so our team can review everything in detail and help you further 🙌
Thank you for your understanding 😊
Best regards!
Dayana,
D.Franklin Team
Really nice set of sunglasses would…
Really nice set of sunglasses would highly recommend
10 May 2026
Unprompted review
Reply from D.Franklin
Hello Luke,
Thank you so much for your wonderful review! 😊🕶️
We’re so happy to hear that you love your sunglasses and truly appreciate your recommendation ✨💖
Your support means the world to us, and we hope to see you shopping with us again very soon! 🙌
Best regards!
Dayana,
D.Franklin Team
Package was not delivery
Package was ready ti delivery, but I really don t know why in the adress there was no Number home address,and the courier Poste Italiane After call them no help me to delivery, called the Company has shiped no replay.
I try several time to contact by phone by mail but any replay, if only to Say me After 4 day conglratulation you package Is delivered.
Any way problema Is in case of issue for to delivery Company don t help you consider now package Is back to them and only now After a month be cause package Is back to them are requesting me what about now , of Need to send me back again or monay refuse, After I call pay pal yo block transacion.
This Isy experience.
10 May 2026
Unprompted review
Reply from D.Franklin
Hello Giussepe,
We sincerely apologize for the inconvenience 😊🙏
After reviewing your case, we would like to inform you that our customer service team has already responded to you via email 📩✔️
We understand your frustration 😔 and sincerely apologize for the experience you had with the delivery and communication. However, the issue has already been addressed directly by our team in our communication with you.
We appreciate your understanding and remain at your disposal for any further questions 🙌✨
Best regards!
Dayana,
D.Franklin Team
Terrible delivery service
The disappointment is not from the product, its from the delivery service. They promised and guaranteed 3-10 days which is the reason why I made the purchase it was very important to me for the product to reach Austria in that period. I even contacted them multiple times about how important this was to me this time, and still got the product after 16 days, which was terrible and it would definitely be a deal-breaker for me.
10 May 2026
Unprompted review
Reply from D.Franklin
Hi 😊
Thank you for taking the time to share your feedback with us.
We are very sorry to hear that the delivery time did not meet your expectations 😔 We completely understand how important it was for your order to arrive within the promised timeframe.
We also want to kindly mention that we did not receive all the necessary information from your side in a complete way, which made it difficult for us to properly review your case and assist you more efficiently.
If you wish 💛, please contact us through our website contact form, and our team will be happy to carefully review your situation and help you further.
Thank you for your understanding 🙏
Best regards!
Dayana,
D.Franklin Team
Everything was perfect !
10 May 2026
Unprompted review
Reply from D.Franklin
Hello Ze,
Thank you so much for your amazing review! 😊✨
We’re thrilled to hear that everything was perfect 🕶️💖
Your support truly means a lot to us. We hope to see you again very soon! 🙌
Best regards!
Dayana,
D.Franklin Team
This is a complete disaster
This is a complete disaster. I returned my order on April 22, and to this day I have not received any refund or any response.
What makes it even worse is that I had to pay for the return shipping out of my own pocket
22 April 2026
Unprompted review
Reply from D.Franklin
Hi Daniel😊
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about your experience with the return and the delay in your refund 😔 We completely understand how frustrating this situation must be for you, especially after covering the return shipping cost yourself.
We also want to kindly mention that we did not receive all the necessary information from your side in a complete way, which made it difficult for us to properly review your case and assist you more efficiently.
If you wish 💛, please contact us through our website contact form, and our team will be happy to carefully review your situation and help you find a solution as soon as possible.
Thank you for your understanding 🙏
Best regards!
Dayana,
D.Franklin Team
the experience was overall very good
the experience was overall very good, the only thing is that the measurements on the website were a bit off (not by a lot) and so the glasses are bigger than expected but not a big deal.
8 April 2026
Unprompted review
Reply from D.Franklin
Hello Giorgia,
Thank you so much for your thoughtful review! 😊🕶️
We’re really happy to hear that your overall experience was very good ✨💖
We also appreciate your feedback about the measurements on the website. We’ll definitely keep it in mind to continue improving and providing the most accurate information possible 🙌
We hope you still enjoy your glasses and thank you again for your support! 💕
Best regards!
Dayana,
D.Franklin Team
Poor quality sandals
Poor quality sandals. Avoid this company, poor shipping, dreadful communication took over 10 days to dispatch item but states 24-48 hours for tracking information to be sent. Avoid, Avoid, Avoid!!!
6 April 2026
Unprompted review
Reply from D.Franklin
Hello Charlie,
We sincerely apologize for the inconvenience 😊🙏
After reviewing your case, we sincerely regret that your experience with the shipment and communication did not meet your expectations 😔📦
We are constantly working to improve our processing times and tracking information, and we take your feedback very seriously to continue optimizing our service 🚚✨
Thank you for sharing your feedback, and please feel free to contact us with any further questions 🙌😊
Best regards!
Dayana,
D.Franklin Team
The quality is very good.
17 April 2026
Unprompted review
Reply from D.Franklin
Hello Luka,
Thank you so much for your review! 😊🕶️
We’re very happy to hear that you are pleased with the quality of our products ✨💖
Your support means a lot to us and motivates us to keep offering the best experience possible. Hope to see you again soon! 🙌
Best regards!
Dayana,
D.Franklin Team
Reply from D.Franklin
Hello Aslan,
Wow, thank you so much for this amazing review! 😍🕶️
We’re absolutely thrilled to hear that these are the best sunglasses you’ve ever bought! ✨
Your support truly means the world to us 💖 Enjoy your new sunglasses and we hope to see you again very soon! 😊
Best regards!
Dayana,
D.Franklin Team
Service was excellent
Service was excellent.
And customer service extremely helpful and friendly.
16 April 2026
Unprompted review
Reply from D.Franklin
Hello Fran,
Thank you so much for your kind words! 😊
We’re delighted to hear that you had an excellent experience with our service and customer support 💖
Our team always strives to be helpful, friendly, and provide the best assistance possible. We truly appreciate your support and hope to see you again soon! ✨
Best regards!
Dayana,
D.Franklin Team
The product seems original no problem…
The product seems original no problem with the sun.. although in the site lenses looked dark but in reality are not
21 April 2026
Unprompted review
Reply from D.Franklin
Hello Antonia,
Thank you so much for your review! 😊🕶️✨
We’re really glad to hear you’re happy with the product and that it works well against the sun ☀️💛
We appreciate your comment about the lens tint as well—feedback like yours helps us keep improving and setting clearer expectations on our website 👍
Thanks again for your trust, and we hope you enjoy your sunglasses for a long time 😎💫
Best regards!
Dayana,
D.Franklin Team
The delivery time wasnt made clear to…
The delivery time wasnt made clear to me as a customer
The delivery time was really long
The package didnt arrive to the delivery location, i had to go to the post odfice to get it
The delivery process was not transparent enough i could not really follow my parcels journey to its destination
I didnt even get a message about the delivery before arrival
24 April 2026
Unprompted review
Reply from D.Franklin
Hello Példa,
Thank you very much for your detailed feedback 😊📦✨
We’re really sorry to hear about your experience with the delivery process 😔🚚. We understand how frustrating it can be when delivery times are longer than expected and when the tracking information or communication is not as clear as it should be.
In some cases, delivery notifications and final drop-off procedures depend on the local postal service in the destination country, which can affect updates and delivery points 📮.
We truly appreciate you sharing this with us, as it helps us identify areas where we can improve transparency and communication 💛✨
Thank you again for your trust and your honest review 😊🕶️
Best regards!
Dayana,
D.Franklin Team
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