I am really satisfied with the product I received. It looked exactly like in the pictures and the quality was really good. I also received a sticker, which I thought was a very sweet touch. The only... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my new D.Franklin items! Furthermore, the customer service was very helpful in answering my questions. So it was a positive experience. The only disadvantage for me was the return. The return t... See more
Company replied
Ordered two sunglasses which took a while to arrive, however the quality of them are very good. I can tell the difference between wearing these and cheaper versions. My eyes feel better protected.
Company replied
Bought two pairs of sunglasses. Shipping/delivery took far longer than expected and their refund process is terrible, not worth returning one of the pairs. The sunglasses provide very little eye prot... See more
Company replied
Company details
Written by the company
Join the movement, you make the difference. Sunglasses, watches, clothes, shoes and accessories. Experience the whole D.Franklin's collection. Limited Editions.
Contact info
3.7
Average
45K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not a legitimate site order never came…
Not a legitimate site order never came and no customer satisfaction of this company
16 May 2026
Unprompted review
good quality and price
The glasses are of good quality and the packaging was great as well. I’m very satisfied with the price-to-quality ratio and overall experience.
16 May 2026
Unprompted review
Reply from D.Franklin
Hello Matej,
Thank you so much for your 5-star review! 😊✨
We’re really happy to hear that you’re satisfied with the quality of the glasses and the packaging 😎📦💛
It’s great to know you’re also pleased with the price-to-quality ratio and your overall experience 🌟
Thanks again for your trust, and we hope to see you again soon! 😊🕶️
Best regards!
Dayana,
D.Franklin Team
The shipment went smoothly and the…
The shipment went smoothly and the products were perfect.
A very good quality and aesthetic. Loved them.
21 April 2026
Unprompted review
Reply from D.Franklin
Hello Elena,
Thank you so much for your 5-star review! 😊✨
We’re really happy to hear that the shipment went smoothly 🚚 and that you loved the products 😎🕶️💛
It’s great to know you appreciated both the quality and the aesthetic 🌟
Thanks again for your support, and we hope to see you back soon! 😊
Best regards!
Dayana,
D.Franklin Team
Quick delivery and fantastic products!
Quick delivery and fantastic products!
16 May 2026
Unprompted review
Reply from D.Franklin
Hello Andreas,
Thank you so much for your 5-star review! 😊✨
We’re really happy to hear you enjoyed the quick delivery 🚚⚡ and that you love our fantastic products 😎🕶️💛
Thanks again for your support, and we hope to see you back soon! 🌟😊
Best regards!
Dayana,
D.Franklin Team
terrible delivery & information
waited 2 weeks for my order. glasses were way too small, price of return is €30 from DK, even though they say €5.99 on their homepage without writing about from which countries. Chitty ass experience. wasted €100
16 May 2026
Unprompted review
The sunglasses are very good.
The sunglasses are very good, and very good looking, but the transportation is a kind of slow but it s okay
16 May 2026
Unprompted review
Reply from D.Franklin
Hello Kárándi,
Thank you so much for your 5-star review! 😊✨
We’re really happy to hear you like the sunglasses and their look 😎🕶️💛
We’re sorry the shipping felt a bit slow 🚚🙏, but we truly appreciate your patience and understanding!
Thanks again for your support, and we hope to see you again soon 🌟😊
Best regards!
Dayana,
D.Franklin Team
Very disappointed with these glasses…
Very disappointed with these glasses from Dr. Franklin. The shipping took way too long, and the quality is extremely poor for the price. They feel cheap and nothing like what was advertised. I definitely do not recommend them to anyone.
4 May 2026
Unprompted review
Really good
Really good, slow delivery but worth the wait - great quality
14 May 2026
Unprompted review
Reply from D.Franklin
Hello Furi,
Thank you so much for your 5-star review! 😊✨
We’re really happy to hear you’re pleased with the great quality 😎🕶️💛
We’re sorry the delivery was a bit slow 🚚🙏, but we truly appreciate your patience and are glad it was worth the wait! 🌟
Thanks again for your support, and we hope to see you again soon! 😊
Best regards!
Dayana,
D.Franklin Team
Not worth the price
One order was cancelled without any explanation. The other package arrived in poor condition. The products did not live up to the expectation. Price doesn’t correspond to quality. It’s been days after contacting customer service without a response.
9 May 2026
Unprompted review
Reply from D.Franklin
Hello Denitsa 😄✨
Thank you for your feedback, and we are truly sorry to hear about your experience 🙏💙
Our customer service team has already reached out to you requesting images 📸🕶️ This is necessary for us to properly review the situation and provide you with a suitable solution as quickly as possible 😊
We understand your frustration and appreciate your patience while we work on resolving this 🌟🙌
Best regards!
Dayana,
D.Franklin Team
Reply from D.Franklin
Hello Kristo,
Thank you so much for your 5-star review! 😊✨
We’re really happy to hear you love the glasses 😎🕶️ and that you were pleased with our super fast service 🚚⚡
Thanks again for your support, and we hope to see you back soon! 🌟💛
Best regards!
Dayana,
D.Franklin Team
Delivery took more than two weeks.
Delivery took more than two weeks.
My package was swapped with another package. Took extra 3 days to solve it. It was the local couriers fault by the way.
Sunglasses are a bit smaller than i thought.
8 May 2026
Unprompted review
Reply from D.Franklin
Hi Kanyó 😊
Thank you for taking the time to share your experience with us.
We’re sorry to hear that your delivery took longer than expected and that there was an issue with the courier swap 😔 We understand how frustrating that can be, even if it was caused by the local courier service.
We’re also sorry that the sunglasses were smaller than you anticipated. We always try to provide clear product details, but we understand that sometimes expectations can differ.
We also want to kindly mention that we didn’t receive all the necessary information from your side at the time, which limited our ability to assist you more quickly during the delivery issue.
If you need anything further 💛, please don’t hesitate to contact us through our website contact form. Our team will be happy to help you.
Thank you again for your feedback and understanding 🙏
Best regards!
Dayana,
D.Franklin Team
Reply from D.Franklin
Hello Vasile,
Thank you so much for your review! 😊✨
We’re really happy to hear you liked the product and that shipping went well 🚚⚡😎🕶️💛
Thanks for your support, and we hope to see you again soon! 🌟😊
Best regards!
Dayana,
D.Franklin Team
Everithing was eccelent
1 May 2026
Unprompted review
Reply from D.Franklin
Hello Mihaela,
Thank you so much for your 5-star review! 😊✨
We’re really happy to hear that everything was excellent 😎💛
We appreciate your support and hope to see you again soon! 🌟🚚
Best regards!
Dayana,
D.Franklin Team
My absolutely go-to sunglasses brand
As always, I can just say that I'm very satisfied with the top quality and beautiful design the brand offers. The sunglasses are lightweight, fit perfectly, and the lenses offer great protection. Plus, the shipping was super fast! Highly recommend.
1 May 2026
Unprompted review
Reply from D.Franklin
Hello Samuel,
Thank you so much for your wonderful 5-star review! 😊✨
We’re truly delighted to hear that, as always, you’re satisfied with the top quality and beautiful design 😎💛 It makes us very happy that the sunglasses are lightweight, fit perfectly, and provide great protection for your eyes 🕶️☀️
Also, we really appreciate your kind words about the fast shipping 🚚⚡
Thank you so much for your continued trust and recommendation 🙏🌟 We look forward to serving you again soon! 😊
Best regards!
Dayana,
D.Franklin Team
Great glasses arrived on time and look…
Great glasses arrived on time and look amazing
5 May 2026
Unprompted review
Reply from D.Franklin
Hello Bernard,
Thank you so much for your 5-star review! 😊✨
We’re really happy to hear that your glasses arrived on time and look amazing 😎🕶️💛
Enjoy them a lot, and we hope to see you again soon! 🌟🚚
Best regards!
Dayana,
D.Franklin Team
Good quality for a good price
5 May 2026
Unprompted review
Reply from D.Franklin
Hello Brend,
Thank you so much for your review! 😊✨
We’re really happy to hear that you’re satisfied with the good quality at a good price 😎🕶️💛
Thanks again for your support, and we hope to see you again soon! 🌟😊
Best regards!
Dayana,
D.Franklin Team
Reply from D.Franklin
Hello Gary,
Thank you so much for your review! 😊 We're delighted to hear that you're very pleased with your purchase ✨ Your satisfaction means a lot to us. Enjoy your new glasses and thank you for your support! 💖😎
Best regards!
Dayana,
D.Franklin Team
Great no probs at all
15 April 2026
Unprompted review
Reply from D.Franklin
Hello Nah,
Thank you so much for your review! 😊 We're really happy to hear everything went great and without any problems ✨ We truly appreciate your support and hope to see you again soon! 💖😎
Best regards!
Dayana,
D.Franklin Team
Very bad
Good morning, Dear Sirs/Madams,
I am still awaiting a response regarding this matter.
I still haven't received the order, and I haven't received any feedback from you.
As I said, I did not order it to be delivered to another person.
I hope this matter will be resolved as soon as possible. If not, to my dissatisfaction, as I really wanted the glasses, I will have to take this matter to court.
I would appreciate a response from you, as previous emails have been ignored.
15 May 2026
Unprompted review
Absolutely love D franklins
Absolutely love D franklins, this has been my 3rd order and they are fantastic, I highly recommend!
14 May 2026
Unprompted review
Reply from D.Franklin
Hello Leo,
Thank you so much for your incredible support! 😊 We're absolutely thrilled to hear this is already your 3rd order and that you keep loving D. Franklin ✨ Your recommendation truly means a lot to us. Thanks for being part of our community, and we can’t wait to serve you again soon! 💖😎
Best regards!
Dayana,
D.Franklin Team
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