As a family with 5 and 7 year old we have taken this journey a number times. The journey is always relaxing with extremely streamlined boarding. My major gripe is that there is no adequate food you ca... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unfortunately Dunkirk border control is a joke - diversions signs fallen on the ground to get there, 5 border stops (the first one hadn't got a clue about needing a share code for an EU passport to UK... See more
Fabulous buffet in Explorers Kitchen. Huge choice and all delicious. A huge improvement could be made if guests were informed which deck their buffet booking was made for - lots of guests (including... See more
Company replied
Service on board was excellent, we liked the buffet style diner, well organized Our return ship had a room with a faulty airco, was quickly handled by the guest service What we did not like was the... See more
Company replied
Company details
About DFDS
Written by the company
Your Gateway to Europe
Explore Europe with DFDS, the world’s leading ferry operator. Whether you’re planning a road trip across France, a mini cruise to Amsterdam, or a city break in Bruges, DFDS offers a range of travel options to suit your needs.
- Ferry crossings from the UK to France and Holland starting from just £35pp.
- Special autumn mini cruise discounts of up to 50% off – perfect for your next getaway!
- Duty-free shopping with up to 50% savings on premium products.
- Tailor-made European city break packages with handpicked hotels.
- Experience the freedom of the open road with DFDS's exclusive caravan and motorhome offers. Enjoy up to 20% off on selected routes and explore Europe at your own pace.
Exceptional Customer Service
At DFDS, we are committed to providing you with the best travel experience. Our customer service team is readily available to assist you with any queries or concerns. Whether you're checking your booking, preparing for your trip, or traveling with pets, our resources are designed to ensure your journey is seamless.
- Explore our comprehensive FAQs for quick answers.
- Stay informed with Live Travel Updates and navigate with ease.
- Receive dedicated assistance for passengers with reduced mobility, ensuring a comfortable voyage for everyone.
Your satisfaction is our priority. Reach out to our team for any assistance you need.
Contact info
DFDS House, Marmorvej 18,, DK-2100, Copenhagen, Denmark
- dfds.com
4.2
Great
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great value tickets for me and my bike
Great value tickets for me and my bike
Ferry was quick and boarding was easy
14 May 2026
Reply from DFDS
Good morning Ricky
We're happy to hear you found great value and enjoyed the quick, easy boarding experience on your Calais - Dover journey! Thanks for your feedback.
Monika
Customer Interaction Shift Leader
Reply from DFDS
Good morning Richard
We are so glad you had a smooth experience on your Dover-Dunkirk journey. Thank you for your positive feedback!
Monika
Customer Interaction Shift Leader
Reply from DFDS
Good morning Simon
We're happy to hear you had a smooth journey between Dunkirk and Dover and enjoyed our good food. We appreciate your kind words about our friendly staff.
Monika
Customer Interaction Shift Leader
Nice trip with slight improvements to be made
Traveling from Amsterdam to Newcastle was easy and smooth nothing to mention here.
Traveling from Newcastle to Amsterdam was kind of a nightmare. Rough sea (Nothing DFDS can do about) and boiling hot cabin at night where sleep was limited to around 1-2 hours. This should be fixed asap on the King Seaways ship.
18 May 2026
Reply from DFDS
Dear Philipp,
Thank you for taking the time to share your feedback with us. We’re really pleased to hear that your journey from Amsterdam to Newcastle was smooth and enjoyable.
We’re very sorry, however, to learn about your experience on the return sailing. While we appreciate your understanding regarding the rough sea conditions, we completely understand how uncomfortable a hot cabin and lack of sleep can be, and this is not the experience we want for our customers.
Please be assured that your comments about the temperature on board King Seaways have been noted and will be shared with the onboard and technical teams for review. Maintaining a comfortable cabin environment is important to us, and feedback like yours helps us identify where improvements are needed.
Thank you again for highlighting this, and we do hope to welcome you back on board for a more comfortable journey in the future.
Kind Regards,
Hayleigh
They have a ´spend 150 pounds in the…
They have a ´spend 150 pounds in the duty free shop, get a day ticket´. Except you aren´t getting it. After numerous mails and texts I still haven´t gotten a single reply.
This is false advertising
11 May 2026
Unprompted review
Reply from DFDS
Dear David,
We’re really sorry to hear about your experience and completely understand how frustrating this must be. This is certainly not the level of service we aim to provide, and we appreciate you bringing it to our attention.
We’d like to look into this for you and get it resolved as quickly as possible. Please could you email us directly at travel.sales@dfds.com. Our team will then be able to investigate and assist you further.
Thank you for your patience, and we hope to turn this experience around for you.
Kind Regards,
Hayleigh
Comfortable trucker ferry
Was positively surprised by the easy booking process, the friendly check-in at the terminal in Paldiski and the good comfort on the ferry. Albeit a trucker ferry the standart is quite ok for the occasional traveller in a camper van.
14 May 2026
Reply from DFDS
Good morning
We're so happy to hear you had such a positive experience with our booking process, check-in, and the comfort on board . We appreciate you sharing your kind words about our ferry service.
Monika
Customer Interaction Shift Leader
Fantastic service as usual from DFDS
Fantastic service as usual from DFDS, booked the Club Class lounge on the way out and worth every penny, got moved onto an earlier ferry on the way back as we made good time on our journey to the port. Perfect experience.
18 May 2026
Reply from DFDS
Good morning Caroline
We are delighted to hear you had such a fantastic experience with us on your Dover-Calais journey! It's wonderful that the Club Class lounge was worth every penny and that we could accommodate an earlier ferry for your return. We appreciate your kind words.
Monika
Customer Interaction Shift Leader
Everything good 👍
17 May 2026
Reply from DFDS
Dear Alex,
Thank you for your great feedback! We’re really pleased to hear that everything went well for you.
Kind Regards,
Hayleigh
Reply from DFDS
Dear J. Peter,
Thank you for taking the time to leave your review! 😊 We’re really pleased to hear that your sailing was on time and that you found our priority boarding worthwhile.
It’s especially great to know that this made your journey more comfortable given your mobility needs — that’s exactly what we aim for.
Kind Regards,
Hayleigh
Reply from DFDS
Good morning Sam
We're so glad you enjoyed your journey with us on your Newcastle - Amsterdam! Thank you for your kind words about our service and staff.
Monika
Customer Interaction Shift Leader
The booking was easy
The booking was easy, interactions for passenger changes very kindly handled.
Crossing both were very comfortable and well run. Only hiccough was that somehow during one alteration was that the booking time was changed, and I was unaware until we reached the port. However we were dealt with very well, and with great efficiency and were accomodated on the appropriate ferry!! We will be using DFDS in the future, I can reccommend them!!
16 May 2026
Reply from DFDS
Dear David,
We are so pleased to hear you found the booking process easy and our team helpful with your changes on the route Dover to Dunkirk.
We appreciate your understanding regarding the booking time alteration and are glad we could accommodate you efficiently. We look forward to welcoming you back aboard!
Leah
Bilingual Customer Interaction Specialist
Fast and efficient.
16 May 2026
Reply from DFDS
Dear Robert,
Thank you for your positive feedback on your trip from Dunkirk to Dover, we always aim to give a 5 star service.
Leah
Bilingual Customer Interaction Specialist
Very exact and on-time.
Very exact and on-time.
Very clean.
Lacking a bit of information beforehand.
12 May 2026
Reply from DFDS
Good morning Anne
We appreciate your feedback on our punctuality and cleanliness on your Rosslare-Dunkirk journey. We will improve our pre-service information.
Monika
Customer Interaction Shift Leader
Top quality
The staff both on board and in the terminal were very friendly and helpfull. The cabin was clean. The dinner buffet and breakfast at Explorer’s kitchen were very good.
15 May 2026
Reply from DFDS
Good morning Janet
We're so pleased to hear our staff provided friendly and helpful service and that your cabin was clean on your Amsterdam- Newcastle journey. It's wonderful you enjoyed the dinner buffet and breakfast. Thank you for your kind words!
Monika
Customer Interaction Shift Leader
Excellent service
Excellent service, friendly staff, comfortable ship, very good duty-free shop
15 May 2026
Reply from DFDS
Hello Dr John Lourie,
thank you for your great review of our Dover–Dunkirk route.
We’re very pleased to hear you enjoyed the service, found our team friendly, and had a comfortable crossing. It’s also nice to know the duty-free shop met your expectations.
Thank you for taking the time to share your feedback.
Raphaela
Customer Interaction Specialist
Reply from DFDS
Hello Tibor,
thank you for your great review of our Dover–Calais route.
We’re really pleased to hear you had such a positive experience.
Thanks again for sharing your feedback – we hope to welcome you on board again soon.
Raphaela
Customer Interaction Specialist
2 hour delay without clear reason
14 May 2026
Reply from DFDS
Good morning Yasemin
We regret the delay and lack of clarity. We are reviewing this.
Monika
Customer Interaction Shift Leader
Cancelled crossing.
Got a text message which I didn't see until after I reached the port explaining my booking had been cancelled and I should turn up and see if I could get on the next available. No apology.
The next boat was then 25 minutes late meaning I missed my last train home so had to incur a hotel cost and new train tickets.
The boat itself and loading etc was great.
12 May 2026
Reply from DFDS
Good morning Paul
We are truly sorry to hear about the significant inconvenience caused by the booking cancellation and subsequent delays on your Dunkirk-Dover journey . We understand how frustrating it must have been to miss your train and incur additional costs. We are reviewing our communication process for cancellations to prevent similar situations.
Monika
Customer Interaction Shift Leader
Useless customer service
Useless customer service. I asked a simple question on their chat 11 days ago about the Amsterdam ferry.. No one answers even after 11 days. I am so pleased that I found out their customer service is useless before I booked online. Obviously, another company will get my business.
2 May 2026
Unprompted review
Reply from DFDS
Good morning Gary
We’re very sorry to hear about your experience and understand your frustration. It appears that your WhatsApp message unfortunately fell through the cracks, and for that we sincerely apologise. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention, as it helps us improve. If you are still considering your travel plans, we would welcome the opportunity to assist you with your enquiry regarding the Amsterdam ferry and ensure you receive the support you were expecting.
Please feel free to contact us directly, and we will prioritise your request.
Our telephone number is 03448486090 and you can reach us Monday to Friday 8am to 6pm, Saturdays from 9am to 5pm and Sundays 10am to 2pm. Even though it says 13p per minute, this is a local rate phone number.
Monika
Customer Interaction Shift Leader
Cabin very clean
Cabin very clean, good facilities onboard, staff very helpful and friendly, boarding very well organised.
12 May 2026
Reply from DFDS
Hello Lindsay,
thank you for your feedback on our Newcastle–Amsterdam route.
We’re glad to hear you enjoyed the clean cabin, onboard facilities, and found our staff helpful. It’s also great that boarding was well organised.
We appreciate your review and hope to welcome you again.
Raphaela
Customer Interaction Specialist
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.