DEWELPRO.COM Reviews 

95
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

This was such a positive experience with customer service. I ordered a flea and tick collar but Fed Ex delivered to wrong address. Customer service was so prompt and understanding(even though this w... See more

Rated 1 out of 5 stars

Put collar on cat and within 10 hours her neck swelled up. Contacted customer service. They challenged me and didn’t believe me. No care for the animal expresses. Finally after sending before and afte... See more

Rated 5 out of 5 stars

I bought 2 collars for my 2 cats, and whilst waiting for their arrival I decided to dig deeper in to the safety of the ingredients (because I started hearing that essential oils were bad for cats). I... See more

Rated 5 out of 5 stars

The Dewel natural collar is one of several natural preventative I use on my 11 yr old shih tzu. Our home is in a wooded area, and only 5 min from the beach, so he needs extra protection bc he is outs... See more

Company replied

Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

DEWEL™ Flea & Tick Collar — Available at DEWELPRO.com. At DEWELPRO.com, we specialize in the DEWEL Flea & Tick Collar for Dogs, a natural plant-based solution designed to help protect dogs from fleas and ticks for up to 8 months. Our mission is simple: give pet owners a safer, more comfortable alternative to harsh chemical treatments. The DEWEL flea and tick collar uses carefully selected essential oils to help repel pests while remaining gentle on your dog’s skin and coat. Pet parents choose DEWELPRO because they want reliable flea protection without unnecessary chemicals. At DEWELPRO, we focus on one thing—helping dogs stay comfortable, protected, and happy. Trusted by dog owners around the world, the DEWEL flea & tick collar is designed for long-lasting protection, comfort, and peace of mind. 🌿🐾


Contact info

3.7

Average

TrustScore 3.5 out of 5

95 reviews

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3.7

All reviews

(95)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company and product

I'm really glad I scrolled upon this company! I was leary the first order but I received my order quickly! I have now ordered multiple times and each time they are efficient and quickly send your items! The product seems to work well on my Golden retriever with sensitive skin! She has zero reaction to this flee collar and I haven't noticed any bugs!

10 November 2022
Rated 5 out of 5 stars

Highly Satisfied Customer

I first received one of these collars by accident. I put it on my dog and I was delighted by the results. No more scratched my and only 1 or 2 ticks the whole season. He was more comfortable immediately. This is important to me, also, because of Alpha Gal allergies. I love this product and plan to continue ordering. Thanks for a great job!

22 August 2022
Rated 5 out of 5 stars

They gave me a total refund as stated on website

I bought 2 collars for my 2 cats, and whilst waiting for their arrival I decided to dig deeper in to the safety of the ingredients (because I started hearing that essential oils were bad for cats). I read many different reviews from Amazon.com and Trustpilot about cats having bad reactions. Since my cats are indoor/outdoor cats I did not want to risk putting these collars on. So I emailed the company and explained my situation. Without any further conversations Dewelpro refunded all my money back. I am so pleased with the way they handled my situation. With whatever research I found on these collars, in my opinion, they seem to be safer for dogs than that for cats at any age

3 September 2022
Rated 1 out of 5 stars

have not recieved my order and it's…

have not recieved my order and it's been a month!! meanwhile, my pets are dying

1 September 2022
DEWELPRO.COM logo

Reply from DEWELPRO.COM

Hi Jill, I hope you & your family are safe and well, first of all, thank you for making a purchase from DEWELPRO.com, without you, we wouldn't even exist. Thank you for all the support, kind words, and your purchases, your participation is what fuels our brand.

I have checked your tracking number and your order has arrived on august 10th and unfortunately has been returning to us due to the wrong shipping address:

Here is your tracking number:

https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490289730307567507

So we can either resend your order, which will take around 10 days to arrive, or refund your purchase.

I'll be waiting for your reply

One more thing Jill, I want you to know that as a customer who supports this community, your happiness is incredibly important to me, so if you have any other questions, feel free to contact us


Stay safe

Kind regards
Emma

Rated 1 out of 5 stars

Didn't work as I expected

Soon as I put it on my cat he started running around crying I mean he didn't like it at all I thought that was it working and had the flees going crazy
So I didn't worry much so after a few days I noticed he had been scratching it around his neck to the point his fur was gone in that area and it was raw wet skin I had to take him to the vet cost me $100 for the ointment

28 August 2022
Rated 3 out of 5 stars

Disappointed this year.ormally I would give you Five stars…

Normally I would give you Five stars the last 2 years they were great but the collars are not working this year :(. They also didn't smell as strong.
Eileen
Update. I didn't ask for a refund but Dewlpro refunded my order I assume because they read this review. It's rare for a company to take pride in their product and care about their customers. Great customer service.

28 August 2022
Rated 5 out of 5 stars

Reasonable pricing

Reasonable pricing. Good delivery. Contacted to see if the can make a slightly larger size for large dogs. I have two big labradors and could use a Xl for them. Large fits but slips out (big boys have large necks). Otherwise happy with my order and will render when its time.

26 August 2022
Rated 1 out of 5 stars

Allergic reaction in cat and terrible customer service

Put collar on cat and within 10 hours her neck swelled up. Contacted customer service. They challenged me and didn’t believe me. No care for the animal expresses. Finally after sending before and after shots(she hassled me also about pic qualities…it is hard to get a good pic of a stressed cat with swollen neck) she offered to refund me one collar. I had purchased 3 collars to stock up given their website mentioned no expiry if stored properly.

20 July 2022

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