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Review summary

Created with AI, based on recent reviews

Evaluating 422 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the freshness and deliciousness of items like scones, clotted cream, and jam. Many appreciate the excellent service, finding the ordering process easy and the delivery reliable and on time, making it a perfect choice for gifts. However, some customers experienced issues with delivery services, reporting delays and damaged packaging that affected the product's quality. A few also mentioned dissatisfaction with the freshness or taste of certain items, such as stale scones or cream that was not edible upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Customers consistently praise the delicious and... See more

Quality

Consumers consistently report positive experiences with product quality. Many reviewers praise the... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the ability to... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering online, with some... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am always very satisfied with Devon Heaven products. I have both given and been a recipient of their lovely hampers. The scones together with clotted cream and gorgeous strawberry jam in its own pot... See more

Rated 5 out of 5 stars

We had a hamper sent us as a gift & we’re well impressed with the quality & freshness of the contents. These included scones, fruit cake, apple & jam slice, cream, jam, fudge and tea bags. The... See more

Rated 5 out of 5 stars

Parcel Perfection! Never disappointed when my Devon Heaven Hamper arrives. Love the fact that you get real fresh clotted cream which a lot of other cream teas by post don’t provide. The items in the... See more

Rated 5 out of 5 stars

I’ve used Devon Heaven many times for girlfriend’s birthdays thank you and get better soon gifts. The quality is exceptional, the service is fantastic and great value for money. They have never let m... See more


Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Taste of the West Gold winning Devon hampers and cream teas by post. 100% local food with free UK delivery. 700+ 5 star review.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Easy to order, a delight to receive.

I ordered this as a surprise gift for my Daughter & her Husband to put a smile on their faces as they are going through challenging times. They were very pleased to receive and enjoy this little treat on a Friday afternoon 👍
Job done 👏
It was a very simple process and next day delivery 🚚
All in all a great success - Thank you Devon Heaven 🤗

26 March 2026
Unprompted review
Rated 1 out of 5 stars

Ordered and delivered to address last letter of postcode had a typo

Ordered. Chose a date. Company emailed and said not available. Didn’t see email until late in the day. Chose next day. Told it would be a day late so from a Tues delivery to a Fri. Received an email from dpd with photo not the door of property id selected. Devon Heaven after numerous emails stated my browser had picked the wrong post code. It was their drop down address online! Refused to refund and redeliver unless I reordered 😡 I wouldn’t touch this company again!!

10 April 2026
Unprompted review
Devon Heaven logo

Reply from Devon Heaven

Thank you for your feedback. To clarify, during checkout, customers are responsible for verifying their complete delivery address before placing the order. As our products are perishable, an incorrect address results in a loss we cannot recover and also we're also unable to claim compensation from DPD in these cases. We responded to your initial email within our standard business hours on Monday morning. As the address error occurred during your checkout process, we're unable to refund or waive reorder costs.

Rated 5 out of 5 stars

Excellent hampers

Received a hamper from my daughter for my birthday. So pleased with it that I ordered one for my mum for mothers day. She was delighted. Top quality products and ingredients. Delivery excellent.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Perfect gift!

I bought a hamper of 4 scones, cream, jam and tea for my Mum's birthday. She and my Dad absolutely loved it! Ordering online was very easy. Delivery was on time. Presentation of the gift was lovely. I wasn't with them when they received it but they kindly video called me so I could watch them chow down on the delicious looking scones! A perfect gift that I would highly recommend!

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous company

Hi would just like to say thee afternoon tea hamper I ordered was 1st class. My elderly aunt was delighted, a great big thankyou. You kept me informed about delivery which is always a help.i have used you many times and you've always delivered on time. Good to support a local Devon company. Long may you continue. ☺️

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, easy to order and pay. It arrived on time. I usually send flowers for my Aunts birthday so she was delighted with an afternoon cream tea

20 March 2026
Unprompted review
Rated 3 out of 5 stars

Gluten free hamper - tasty but late

I ordered a gluten free hamper as a gift well in advance of when I needed it. Unfortunately the day before it was meant to be delivered I got an email saying they didn't have any gluten free scones in stock. I understand that this may happen but I didn't have any time to source anything else so had to go ahead with the order that arrived three days late. It ended being an extra day late than expected as it was delayed at the courier side too (I was worried about the cream...). Completely understand this happens but felt there wasn't much empathy from the company that this was a very much pre planned gift that was now very late.
The recipient was delighted with the gift and said it tasted brilliant so I'm really happy with that.

20 March 2026
Unprompted review
Devon Heaven logo

Reply from Devon Heaven

Thank you for your honest feedback. We’re very sorry for the late notice about the gluten‑free scones and for the delays that followed. We regret that our communication didn’t feel as empathetic as it should have. We’re really pleased to hear the recipient loved the hamper and enjoyed the quality and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Nice treat

Ordered for my mum as a mothers present.
Turned up on time and my parents enjoyed it immensely.
Said all was fresh, well packed and tasty.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous Mother’s Day surprise

Fabulous Mother’s Day surprise! I was able to order in advance for delivery in time for Mother’s Day, as I was not able to see my mum in person. Huge scones with plenty of jam and cream to use afterwards as well. I also added some biscuits and cakes, which were equally delicious by all accounts. Presented really nicely and so easy to order

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend Afternoon Tea & Cake Hamper

This was the first time I ordered a cream tea online and, given the competing online businesses, I chose Devon Heaven as it looked best value for money (Afternoon Tea & Cake Hamper). Ordering and delivery went smoothly, and my parents were delighted with the hamper and various treats that came with it which lasted well beyond one sitting! I would happily use again and recommend to others thinking of gifting an afternoon tea package.

13 March 2026
Unprompted review
Rated 2 out of 5 stars

I ordered early in the week and asked…

I ordered early in the week and asked for the Saturday delivery so that the order was here for Mother’s Day, I didn’t receive it until the Monday after Mother’s Day, also the clotted cream lid was half open, not a good first order, not sure I’ll be ordering again if I’m honest.

10 March 2026
Unprompted review
Devon Heaven logo

Reply from Devon Heaven

We’re very sorry to hear this especially for a first order. From your description, it’s possible that our team might have replaced the cream for you, but we’d need a little more information to confirm. Please contact our customer service team directly with your order details so we can look into the delivery and packaging issue and put this right for you.

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