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Review summary

Created with AI, based on recent reviews

Evaluating 422 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the freshness and deliciousness of items like scones, clotted cream, and jam. Many appreciate the excellent service, finding the ordering process easy and the delivery reliable and on time, making it a perfect choice for gifts. However, some customers experienced issues with delivery services, reporting delays and damaged packaging that affected the product's quality. A few also mentioned dissatisfaction with the freshness or taste of certain items, such as stale scones or cream that was not edible upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Customers consistently praise the delicious and... See more

Quality

Consumers consistently report positive experiences with product quality. Many reviewers praise the... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the ability to... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering online, with some... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am always very satisfied with Devon Heaven products. I have both given and been a recipient of their lovely hampers. The scones together with clotted cream and gorgeous strawberry jam in its own pot... See more

Rated 5 out of 5 stars

We had a hamper sent us as a gift & we’re well impressed with the quality & freshness of the contents. These included scones, fruit cake, apple & jam slice, cream, jam, fudge and tea bags. The... See more

Rated 5 out of 5 stars

Parcel Perfection! Never disappointed when my Devon Heaven Hamper arrives. Love the fact that you get real fresh clotted cream which a lot of other cream teas by post don’t provide. The items in the... See more

Rated 5 out of 5 stars

I’ve used Devon Heaven many times for girlfriend’s birthdays thank you and get better soon gifts. The quality is exceptional, the service is fantastic and great value for money. They have never let m... See more


Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Taste of the West Gold winning Devon hampers and cream teas by post. 100% local food with free UK delivery. 700+ 5 star review.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Cream First!

I have used this business many times since we moved to Devon a year ago for birthdays, anniversaries and moving house occasions. Everyone we have sent a cream tea hamper to has been delighted. Never any issues with the order or delivery. Thank you very much Devon Heaven for wonderful service 😀

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Mums birthday

The cream tea arrived on my Mums birthday and was an total treat. there was enough jam, cream and scone for 4 people to enjoy.

Everything was beautifully presented and absolutely delicious.

Such good value for money and a wonderful birthday surprise for my lovely Mum.

Thank Devon Heaven

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Devon Heaven is truly a slice of heaven!

Devon heaven really do produce a slice of heaven with their wonderful afternoon tea hampers which make an ideal gift. I have used their service many times and delivery has always been on time and everyone has loved the tasty contents of their hampers on their special occasions. Devon Heaven is definitely my “go to” for a delicious treat.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Difficult to write a meaningful review…

Difficult to write a meaningful review as we did not actually receive the Cream Tea; it was ordered for and sent to an aged Aunt. However, we can say that the ordering process was smooth and efficient, the parcel arrived on the appointed day and its recipient declared it to be most enjoyable.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

I was at a loss what to send to a…

I was at a loss what to send to a friend for her birthday when looking on line came up with idea of afternoon tea. Found several sights but decided to try Devon Heaven. How pleased I was that I rang and the gentleman could not have been more helpful(so not like ordering on line)The item was ordered no fuss and assured would be delivered on the day. It was delivered and message from friend absolutely delighted with fresh scones just as if just baked. Thank you. Will th your cheeses next time.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Delicious Tea Time Hamper

The Tea Time Hamper was pronounced 'absolutely delicious' by my lucky friend and I was also pleased to hear that it arrived in perfect condition and on the day arranged.
Also, it was so simple to arrange.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to place an order

Very easy to place an order. Very efficient delivery. I ordered a custom made cheese and treats box for my dad's birthday. He was extremely delighted with it. Everything was perfect for him because I had selected the items. I will definitely use Devon Heaven again to send as gifts. Debs

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing value and a perfect gift

What do you send the man who has everything? Cream scones and cheese of course. I ordered a hamper for my uncle and he was absolutely thrilled to bits. Was surprised by the size of the scones and loved unwrapping all the elements. Brilliant quality products and excellent value for money. Would happily recommend.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful cream tea

Wonderful cream tea. I’ve tried many cream tea deliveries and this was by far the best. Scones are not easy to transport but these were very good (maybe slightly more cakey than traditional ones but delicious), and the jam was outstanding. I’ll certainly use them again.
Arrived well cooled on requested day.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

I have used this company on a few…

I have used this company on a few occasions to send cream teas to friends and family. Everyone has loved their cream tea and I have been updated continually on where my order is and if it’s been delivered.
Excellent service would thoroughly recommend.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

THE PERFECT GIFT

Easy to order, punctual delivery and delicious content.
It was a thank you gift to a friend who thoroughly enjoyed sharing with family. There was so much clotted cream that there was sufficient to have with apple pie the next day. A super purchase!

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing and Professional

I ordered a Devon Heaven as a special treat to cheer up my auntie who was having a really difficult time.
I ordered with the intention of the hamper being delivered on a certain day to coincide with hospital and medical reports.
The hamper did not arrive on the day I thought I had ordered it for. I contacted the company to investigate. I had a super quick response informing me that I had in fact put a delivery dote on the order for 30th September. TOTALY MY FAULT NOT THEIRS!
I explained what the purpose of my order was and asked if I change the order. They were brilliant, the Hamper was delivered to my auntie the next day.
My auntie was so pleased, she loved the hamper and I cannot honestly speak highly enough of Devon Heaven. The hamper was lovely and well worth the money, they are friendly, professional and well and beyond to correct MY error.
Highly recommend Devon Heaven 10-10

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Devon Cream tea surprise for my very poorly sister

My sister was poorly when we spoke to her had never been to Devon so we decided to send her a little piece of Devon with a cream tea as a surprise , she was over the moon and shared with her husband they both loved it she can’t wait to be well enough to visit

3 September 2025
Unprompted review
Rated 5 out of 5 stars

A must try experience

This is a very good company. The packaging is excellent and the contents fresh and well presented. We buy as gifts for other people but have not experienced one for ourselves. Everyone is delighted to receive a delicious hamper.

7 June 2025
Unprompted review

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