Devitt Reviews 27,585

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and pleasant demeanor, making interactions smooth and efficient. Many people highlight the excellent customer service, appreciating the knowledgeable and patient advisors who clearly explain policy details. The service provided is frequently described as fast, easy, and straightforward, with consumers noting the competitive pricing and value for money. However, some customers also noted occasional issues with the renewal process, mentioning that it could be brutal or that they were not offered the courtesy of a call to explain changes. A few people also experienced difficulties with specific policy requirements, such as needing an MOT for insurance.

What people talk about most

Price

Customers had positive experiences with price, consistently finding competitive quotes and good value. Many... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers generally express satisfaction with the service, highlighting its ease, speed, and efficiency. Many... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently praise the politeness,... See more

User experience

Users describe positive interactions with user experience. Many customers highlight the website as very easy... See more

Based on these reviews

Rated 5 out of 5 stars

Very competitive pricing compared to other insurance companies. Slight issue with proving my current NCD but it has all been resolved now so happy with the outcome. As a footnote re my NCD, it is n... See more

Company replied

Rated 5 out of 5 stars

I've just come off the phone to Devitt Insurance Brokers. My motorbike policy was due for renewal and I needed to confirm payment details. I also noted that I hadn't previously protected my no claims... See more

Company replied

Rated 5 out of 5 stars

Fred, had a cheery voice was welcoming and articulate. He updated my details, finished the quote and took payment within a few minutes. Fantastic service and was £30 cheaper than the same company ha... See more

Company replied

Rated 5 out of 5 stars

Easy and concise. It took just minutes to purchase my motorcycle insurance and the premium was affordable. I opted for the monthly payment, no extra to pay. Breakdown cover was extra but cheaper than... See more

Company replied


Company details

  1. Insurance Agency
  2. Insurance Broker
  3. Motorcycle Insurance Agency

Written by the company

Devitt have been providing insurance in the UK for over 85 years, so you know you’re in reliable hands. They compare prices from their insurers to find you the cheapest and most suitable insurance for your bike, car, van, home or business.

Defaqto 5 star rated motorbike insurance

Written by the company

Motorcycle Specialists
We delighted with our Defaqto 5 star rating for our motorcycle insurance. You can be confident that our product is excellent is from Defaqto and our service is excellent from Trustpilot!

10% discount code for SPORTSBIKESHOP with every bike policy

Need a new lid? New leathers? Then save with Devitt and SPORTSBIKESHOP!

Need a new lid? New leathers? Then save with Devitt and SPORTSBIKESHOP!
Every new motorbike insurance policy and renewal will receive a 10% unique discount code for leading online motorcycle clothing and accessory retailer SPORTSBIKESHOP.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Called numerous times

Called numerous times, during the 2 weeks cooling off period, to change policy, spent over 30 minutes on hold each time and had no answer. Called on the 15th day, and was told if would cost £50+ to change the details or £30 to cancel so the choice was obvious.

17 April 2026
Rated 5 out of 5 stars

Very good customer service

Bit of a wait to get connected, but once done, spoke to a gentleman called Aaron who was very helpful and knowledgable in deaiing with questions i had regarding me policy.
Very good personal service which was much appreciated

17 April 2026
Rated 5 out of 5 stars

Lambretta DAP 575B

I was advised that recent insurance I thought I has purchased had been cancelled, I was very disappointed with this outcome, so I contacted the sales team at Devitt to understand why this had happened.

The representative, Tom Jemmett was very pragmatic, understood and explained what has happened, and provided a solution that meant I stayed with Devitt for the future.

Tom worked hard to turn around my perception and was very helpful and honest.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Bike insurance

Great company to deal with , staff really helpful ,spoke to arron initially who was great in particular but everyone I spoke to was really helpful , very good knowledge of products and very competitive prices would highly recommend , call waiting times could be improved but wasn’t a problem as they have a hold facility

16 April 2026
Rated 5 out of 5 stars

Really helpfull staff sorted my…

Really helpfull staff sorted my enquirey in minutes .
I have been using Devitt since i bought my fisrt motorcycle at 16 years old 50 years ago .still
Riding and hope to carry on .

Tony rolfe
Ilfracombe .

14 April 2026

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