detail.com Reviews 173

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the convenience and efficiency of the process. Many people are thrilled with the quality of the work, noting that their vehicles look brand new and often exceed expectations. The staff is frequently commended for being professional, polite, and thorough, making the overall experience very positive. However, some customers also noted significant issues with scheduling and service delivery, including last-minute cancellations and unfulfilled commitments. A few other people also felt that the quality of the work was mediocre, and some reported issues with the final outcome of the service or a lack of professionalism from certain technicians.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the punctuality and efficiency of... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Quality

Users describe positive interactions with quality, consistently praising the meticulous attention to detail... See more

Product

Clients share positive opinions on product. Many customers are extremely happy with the results, stating... See more

Website

Customers consistently note positive experiences with the website. Many reviewers express satisfaction, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Detail was able to accommodate my request for next day service. The technician arrived right on time. I requested an interior clean only and my car was spotless. The price was reasonable. My technicia... See more

Rated 5 out of 5 stars

We just had an older vehicle detailed and we could not be any happier with the results! Jamal did a fantastic job of not only detailing the car, but showed such patients and compassion in dealing with... See more

Rated 5 out of 5 stars

When I decided to detail my daughter’s car I spent 2 days researching mobile detailers. I decided on Detail.com and booked a same day appointment. I truly did not think the car could look this good ag... See more

Rated 5 out of 5 stars

My experience with Daniel was incredible! I am a “detailed” person and appreciate true and complete services. He was timely, fairly priced and did an amazing job! I will definitely use them again an... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

173 reviews

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Replied to 22% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

AWESOME EXPERIENCE

We recently used Detail.com for a Chevy Silverado and a Toyota RAV4. I was truly amazed at the work our technician Lucas did on our vehicles. He was meticulous and left every inch clean and like new. In fact I don’t think my truck was this clean when it was made lol. Will definitely do this again. I highly recommend this company.

13 September 2024
Unprompted review
Rated 5 out of 5 stars

My car looks like new

My car looks like new. It was covered in dog hair. The dog hair is gone from everywhere. The back of the front seats are beautiful, my seats are so clean they look new. This is the second time I have used them and both times it was fantastic.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

This was my first INSIDE/OUT…

This was my first INSIDE/OUT Detail!!!!!! WOW! My boo looks BRAND NEW! 🤩!!!! I’m very appreciative to the individual who did my car in such unbearable heat HE DID A AMAZINGLY AWESOME JOB!!!!! I’m very appreciative….. YALL ROCK!!!!!

28 August 2024
Unprompted review
Rated 5 out of 5 stars

Great first impression

The arrival time was a bit past the original expected time but there was good communication to let me know about this and I understand it was to make sure the previous customer got the attention they required. I was given the option to reschedule but declined as I was fine with it being a little later. When the techs arrived the were super apologetic and very nice and professional. They did an amazing job on my car and she looks amazing!! They got all those little nooks and crannies that tend to be forgotten. I'm very happy with the service and so happy with how beautiful my car looks!!

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Two back to back success and brand new looking/smelling cars!

After the heat we've had in our area, I had a beer can explode in the trunk of my Volkswagen Tiguan (1.5 years old). I researched a few places in my town and they seemed quite expensive. I found detail.com and their prices were less and I was able to book my first appointment the next morning. The tech arrived on time, I got a call the night before with details, and text updates the morning of. The tech was very friendly, nice, and did a terrific job! My car looked and smelled brand new again. I was extremely relieved and very impressed with how great my car looked again. A week later, our nanny threw up in my wife's Subaru. I immediately went to detail.com and booked an appointment the next morning. Our same tech came again! Just like before, he did a terrific job on my wife's car and looked and smelled brand new again. Thank you so much and I highly recommend detail.com

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Exceeded Expectations

I was a tad skeptical to be honest, but figured I give this service a try as I just didn’t have time to take my cars somewhere. They exceeded all expectations. Communicated clearly, arrived on time, very professional and friendly and did an amazing job. I highly recommend based on my experience.

12 August 2024
Unprompted review
Rated 1 out of 5 stars

Pretty sure the company is a scam

Pretty sure the company is a scam. I booked an appointment twice that they said they had available. Both times they would email me the next day notifying me that the time was unavailable and I would need to change my booking. After that I tried to cancel and get my refund only to discover I was charged again after changing my request time. The company also has not responded any of my attempts to contact them. Would give zero stars if able

10 August 2024
Unprompted review
Rated 5 out of 5 stars

Great First Experience!!

Techs arrived as scheduled and completed all work ahead of quoted time frame. Quality of work was excellent, great attention to detail and tech went above and beyond just washing and waxing. They worked to repair minor paint imperfections and left vehicles looking great. Work area was left clean and with no trace of their great work. Highly recommend techs Angel and Juan Carlos. Making reservation and online payment was very very easy and convenient.

11 August 2024
Unprompted review

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