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Despegar Reviews 

13,860
•
TrustScore 1.5 out of 5

1.6

Events & Entertainment
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Rated 1 out of 5 stars

A year ago (Nov2019) I bought 2 flight tickets (reservation no. 696040108800) which were canceled in February 2020 due to the pandemic (cancellation no. IC-569143). I have already paid the t... See more

Rated 1 out of 5 stars

I used to book my flights here even for work! But not anymore they have been holding my money for 5 months already!!! With this COVID Situation they Sent an email saying they can re inburse the amou... See more

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Rated 5 out of 5 stars

That has must have a personal treatment when you have a problem with the reservation because you do not know who to address because only messages come from a computer and there are no answers from a p... See more

Rated 1 out of 5 stars

Cancelled my flight on July 14, 2020. They confirmed a full refund. Still waiting for it. And no one answers emails, the call center, twitter, etc. Don't use their service.

Company details

  1. Events & Entertainment

Contact info

1.6

Bad

TrustScore 1.5 out of 5

14K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.6

All reviews

(13,860)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Has worked for me

At least in my experience I have never had any problem with my credit card, that's my biggest concern. All my flights have been on time and with no last minute changes. You can also find many options for flying and paying.

15 May 2017
Unprompted review
Rated 5 out of 5 stars

I was really satisfied with the design …

I was really satisfied with the design of the page: easy to follow and so many options!
For me being able to pay in monthly installments is crucial. Being a widow it is not easy to travel unless you find this kind of opportunity.
Despegar in from now on my travel companion.

15 May 2017
Unprompted review

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