I've been using this now for 2 months. I only get sensation from one side of the probe and despite contacting de Smut have been told this is normal in some people, but I'm convinced it's not working p... See more
Company replied
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See what reviewers are saying
Delivery was quick, from time of ordering. Without a knowledgeable person to programme the device however,I don't know how to work it! I've followed the Quick Start leaflet and the manual, but can't... See more
Firstly, the product failed miserably to absorb the amount of urine I produce due to my incontinence. The pouches became saturated within a few hours of putting them on. They seem to be effective o... See more
Company replied
I have only used the item twice as I only get one use out of the battery, I then replaced the battery and it only worked on one occasion again and now doesn't work at all. Very disappointed as I was a... See more
Company replied
Company details
Written by the company
de Smit Medical are UK based specialists in continence care products for men, women and children. Our stress incontinence supplies help you manage your bowel and bladder. Our product range includes; malem enuresis alarms, bladder stimulators, pelvic floor toners and biofeedback, Labour TENS, travel aids and bladder scanners. Please visit our website to see our complete online catalogue of products.
Contact info
Bristol Road, GL12 8AX, Cromhall, United Kingdom
- +44 (0)845 345 4226
- sales@desmitmedical.com
- desmitmedical.com
1.9
Poor
555 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
excellent customer service
3 July 2019
Unprompted review
Better than my rating suggests.
Only gave 4 stars as I struggled with the website. That my well be down to me rather than the company. Once I had ordered the feedback was excellent and the delivery prompt.
2 July 2019
Unprompted review
Easy online ordering
Easy online ordering. Very quick delivery and products work well. Very pleased with whole process which was completed in a few days.
1 July 2019
Unprompted review
Easy to order and fast delivery
Easy to order and fast delivery. Cant fault anything
27 June 2019
Unprompted review
Neurotrac
Delivery excellent
Product same as my physiotherapist used.
As I am not awfully good at technology, I am finding the booklet difficult to follow- but thought I could ask my physiotherapist to help me, when I see her next.
26 June 2019
Unprompted review
Ease of ordering and delivery
I recently purchased an item, after it was recommended by my Phisio. The ordering was very easy, and delivery was prompt.
19 June 2019
Unprompted review
Give free electrodes
For the sale price, the electrodes I feel should be free.
18 June 2019
Unprompted review
Reply from de Smit Medical Systems
Good morning Hali. Thank you for your review of our service. We note your comments regarding purchasing probes / electrodes separately. The reason probes / electrodes are purchased separately is that there are many different probes / electrodes both surface and internal that can be used with the item depending on the individual and treatment. We also find that in a lot of cases the clinician will provide a probe / electrode. I hope this answers your query and that you find your purchase beneficial.
Item ordered arrived promptly and was…
Item ordered arrived promptly and was helpful.
24 May 2019
Unprompted review
had no problems at all wont hesitate to…
had no problems at all wont hesitate to buy from them again if need to
1 May 2019
Unprompted review
Thanks excellent product/service
Thanks excellent product, great service, dispatched with a few hours of ordering. Came in a nice bag, very pleased!
17 April 2019
Unprompted review
Not an experienced on line purchaser…
Not an experienced on line purchaser and after explaining was good. Very helpful assistance.
17 April 2019
Unprompted review
The machine isn’t working
The machine isn’t working . Not much help from office- just another info pack
3 April 2019
Unprompted review
Reply from de Smit Medical Systems
I am sorry that you are still having problems with your machine. I know my colleague went through the testing process with you over the phone and by email and also sent you the Freepost address so that you could send it back for us to test and repair / replace as necessary. Please do this so that we can resolve any issues as soon as possible. Alternatively we can arrange for a refund on the unit if that is what you wish. Again, simply package it up using the Freepost address and obtaining a proof of postage from the Post Office and once we have received it we can issue a refund.
Very fast efficient service
3 April 2019
Unprompted review
Item dispatched quickly and as…
Item dispatched quickly and as described.
31 March 2019
Unprompted review
Excellent
Fast delivery of goods. Well packaged. Excellent service. Many thanks
22 March 2019
Unprompted review
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