I've been using this now for 2 months. I only get sensation from one side of the probe and despite contacting de Smut have been told this is normal in some people, but I'm convinced it's not working p... See more
Company replied
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See what reviewers are saying
Delivery was quick, from time of ordering. Without a knowledgeable person to programme the device however,I don't know how to work it! I've followed the Quick Start leaflet and the manual, but can't... See more
Firstly, the product failed miserably to absorb the amount of urine I produce due to my incontinence. The pouches became saturated within a few hours of putting them on. They seem to be effective o... See more
Company replied
I have only used the item twice as I only get one use out of the battery, I then replaced the battery and it only worked on one occasion again and now doesn't work at all. Very disappointed as I was a... See more
Company replied
Company details
Written by the company
de Smit Medical are UK based specialists in continence care products for men, women and children. Our stress incontinence supplies help you manage your bowel and bladder. Our product range includes; malem enuresis alarms, bladder stimulators, pelvic floor toners and biofeedback, Labour TENS, travel aids and bladder scanners. Please visit our website to see our complete online catalogue of products.
Contact info
Bristol Road, GL12 8AX, Cromhall, United Kingdom
- +44 (0)845 345 4226
- sales@desmitmedical.com
- desmitmedical.com
1.9
Poor
555 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Packaging was discreet
Packaging was discreet. Product itself is very good.
31 March 2020
Unprompted review
Brilliant
Brilliant. A little hard to set up but after a you tube video easy. So interesting can feel it working hopefully time will tell if t works
18 March 2020
Unprompted review
Fantastic product and great customer…
Fantastic product and great customer service. Thank you
14 March 2020
Unprompted review
It was easy too order what I needed too…
It was easy too order what I needed too and easy too buy it without the tax part. Also I then turned out to not be able too use the equipment so I phoned too explain and they returned my money straight away
13 March 2020
Unprompted review
Quite expensive delivery
6 March 2020
Unprompted review
Reply from de Smit Medical Systems
Good afternoon. Thank you for your review and we are sorry you found our delivery charge expensive. We do use Royal Mail delivery and unfortunately are governed by their charges.
Very professional team
From the moment I enquired about the course I have had a professional and helpful service. The ladies in the office have made sure I know exactly which course is right for me and answered all of my questions. A wonderful team to deal with.
28 February 2020
Unprompted review
website very well done.easy to…
website very well done.easy to understand
order sent very quickly
24 February 2020
Unprompted review
Great quick service
Great quick service , ordered online but had a question in regards to VAT and rang company and customer service was excellent .
17 February 2020
Unprompted review
Great device and could be used by anyone.
Great product , easy to use and can be taken anywhere. Very impressed .
13 February 2020
Unprompted review
Ordering was pretty easy
Ordering was pretty easy, and delivery was fast
12 February 2020
Unprompted review
Great service
I had a problem ordering on the website so I contacted de smit who responded very promptly with advice. I ordered what I wanted and it arrived two days later, can’t do better than that!
11 February 2020
Unprompted review
Quick and efficient service and…
Quick and efficient service and delivery.
10 February 2020
Unprompted review
Excellent.serve..quick and easy..and…
Excellent.serve..quick and easy..and delive red great to..thanks
9 February 2020
Unprompted review
Helpful staff
Helpful staff. Good customer service Rachel (I think that was her name)
21 January 2020
Unprompted review
Superb service with ease of order.
21 January 2020
Unprompted review
Item came on time and I am please to…
Item came on time and I am please to buy from de Smith medical customer service was helpful too
Thank you
15 January 2020
Unprompted review
Review
Help with order, purchase and delivery excellent. Haven't tried the machine yet. Thank you. J Cole.
24 December 2019
Unprompted review
Goods arrived on schedule and as…
Goods arrived on schedule and as ordered. Helpful customer service from sales office. Job done and thank you.
17 December 2019
Unprompted review
Easy to use
The machine we wanted was easy to find and order. There was no problem with the site
4 December 2019
Unprompted review
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