Desjardins Reviews 

My experience with Certas Insurance, now operating under Desjardins, has been absolutely terrible. I have never dealt with such poor customer service from an insurance company.

According to the police report, the other driver was 100% at fault. However, the moment I told my adjuster that I wanted to take a cash settlement instead of repairing my vehicle, everything changed. I was told I was only entitled to 60% of the settlement and that I had to accept Certas’ appraisal rather than rely on my independent repair estimate. When I asked for a written explanation and the policy or legislation supporting this decision, I was ignored.

I have sent multiple messages over the past week. My adjuster has read them but has not responded to a single one. Being ignored while trying to understand my own claim is unacceptable and completely unprofessional.

I pay approximately $450 per month to insure two vehicles with this company, and this is the level of service I receive. They are quick to collect your premiums but extremely slow when it comes to communicating with customers and explaining claim decisions.

Instead of treating me fairly and answering legitimate questions, I felt pressured to simply accept their decision without any transparency. I have now been forced to escalate my complaint because my adjuster refuses to communicate.

If this is the level of claims service that Certas Insurance—now operating under Desjardins—provides, I cannot recommend them. There are many insurance companies that value their customers and communicate professionally during the claims process. Based on my experience, I strongly suggest taking your business elsewhere.

They sent the wrong product, no reply to email requesting refund or exchange.

Terrible Insurance Company (Desjardins Insurance).I have several vehicles insured by Desjardins. For the first time, I submitted a claim for my electric vehicle which was damaged pothole related. I took the car to the dealer of the vehicle and repaired so it does not get further damaged. Then I submitted the claim to Desjardins. I cannot believe, the circus that I was subjected to by Marc-Andre Billette and his manager. These two are dishonest and cheated me and did not approve my claim. Prior to the accident my car had a perfect service record. Nonetheless, the damages were attributed to ware and tear (??) and my claim was denied. This is a trend with Desjardins insurance. Very dishonest people work at this company and they frustrate the customer/client and they do not help the client at all. I will NEVER go with this company to insure any of my vehicles. This company is also racist. Since I did not speak in French, I was ignored for may weeks and after I had submitted the claim and including the claims adjuster went on vacation without even assigning me to another to assist with my claim. This company is very dishonest and also hires dishonest people who steal from the customer.

If it is not bad enough that they stole 48 thousand dollars they also tried to take my house these people are theives

I received a check from saaq Desjardins bank. I went their at saint Laurent branch. Gentlemen said they only encash government check. My god saaq is not a private company but he didn't understand and denied. Very bad experience on my first and last visit to Desjardins.

Although not much cheaper than my present insurance with Intact they provide a blanket total home coverage that was almost double the coverage amount from Intact.