Design Me A Heat Pump Reviews 17

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Boiler and Heating Service
  2. Building Consultant

Written by the company

Design me a Heat Pump allows Merchants and Installers to achieve fully MCS accredited heat pump installations without all the paperwork and completing accreditation themselves. We complete the MCS compliant room by room heat loss design and specify the best heat pump for the homeowner, once the system is installed we commission the system, ensuring the heat pump meets MCS standards. We also apply of the BUS grant on behalf of the homeowner.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have worked with the team for a…

We have worked with the team for a number of projects now as installers, would highly recommend as a fast and as pain free MCS business to work with as possible.

2 December 2025
Unprompted review
Design Me A Heat Pump logo

Reply from Design Me A Heat Pump

Hi Adam
Many thanks for your great review, it’s been great working with such a high quality installer.
All the best
Design Me A Heat Pump

Rated 5 out of 5 stars

Highly recommend Martin and his team

Highly recommend Martin and his team, what an amazing service. Martin made this experience so easy for us from start to finish. What we thought would be a stressful process was actually the opposite, martin and his team made us feel at ease during the installation and always kept us up to date. The guys worked so hard everyday, and always left our house clean and tidy. As a company you will not find a more friendly and efficient team! Very happy, thanks Martin!

6 October 2025
Unprompted review
Design Me A Heat Pump logo

Reply from Design Me A Heat Pump

Thank you so much for the great review Dominic.

We really enjoyed the installation with the New Adia Thermal system and Samsung Heat Pump.

Thank you for your hospitality and keeping the engineers in Coffee and biscuits.

All the best.

Martin & the DMAHP team

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Martin kept us updated throughout especially as Martin and his team were installing our heat pump alongside the new Adia thermal controller and also wall mounting the heat pump. I would definitely recommend Martin for heat pump design and install and would also recommend the Adia system in conjunction. Although it’s early days using the heat pump it’s already saving money compared to gas just for heating hot water. Look forward to seeing what data we get when we get to heating season

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Martin was brilliant communication…

Martin was brilliant communication fantastic we would highly recommend
James and Carrie

13 June 2025
Unprompted review
Design Me A Heat Pump logo

Reply from Design Me A Heat Pump

Hi James & Carrie
Many thanks for a great review, it was lovely to work with you on your new build project.
All the Best at
Design Me A Heat Pump

Rated 5 out of 5 stars

Heat pump design and installation made easy

Martin was great through the whole process from design to installation. His communication was spot on and he kept things simple and clear for us. We are so pleased with the system and how efficiently it is working for us. I would highly reccomend Martin. Andrew & Mandy

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Great communication, excellent service

Martin was a prompt and clear communicator throughout the process of ordering and installing an air source heat pump in our house. He clear on dates and it all went to plan. And we now have a wonderful new system working well.

2 April 2025
Unprompted review
Design Me A Heat Pump logo

Reply from Design Me A Heat Pump

Hi Luke

Many thanks for the great review, and the business very much appreciated, glad to hear everything is working well.

All the very best

Design Me A Heat Pump Ltd

Rated 5 out of 5 stars

Martin was super efficient

Martin was super efficient, polite and dealt with all the associated paperwork of a new heat pump in a very timely manner. Great service.

2 April 2025
Unprompted review
Design Me A Heat Pump logo

Reply from Design Me A Heat Pump

Hi Sarah

Many thanks for your kind words Sarah, it was pleasure to meet.

All the best
Design Me A Heat Pump

Rated 5 out of 5 stars

Recommended heat pump installer.

Our old heat pump was on its last legs when Martin was recommended by the service engineer as an excellent installer for a new pump system.
Martin spent four days working on our new system and was joined by Steve a very capable and amiable electrician, a heat pump specialist on the final day.
Martin was a excellent communicator throughout, answering our questions promptly and keeping us updated on the installation as it progressed.
We can thoroughly recommend "Design me a Heat Pump" if you are in the market for a new heating system, and we are confident that you won't be disappointed.

17 February 2025
Unprompted review
Design Me A Heat Pump logo

Reply from Design Me A Heat Pump

Thanks for such a great review, we really enjoyed this project and were very pleased to hear the reduction in energy cost between the old and new installation.
All the best

The Team at Design Me A Heat Pump.

Rated 5 out of 5 stars

Superb service from start to finish

Superb service from start to finish. Very satisfied with the process and the outcome.

Would highly recommend if you are considering installing a heat pump in your property.

20 January 2025
Unprompted review
Design Me A Heat Pump logo

Reply from Design Me A Heat Pump

Hi David
Thanks for the great review, hope you're enjoying your new Heat Pump system, the installers did a fantastic job as well, a very high quality Vaillant heat pump install.
All the best.

Rated 5 out of 5 stars

Great service

Great service and Martin responded to any questions promptly. Processed the grant application quickly and efficiently. Would use his services again and would recommend to others.

20 December 2024
Unprompted review
Design Me A Heat Pump logo

Reply from Design Me A Heat Pump

Hi Mr Stevens
Many thanks for your great review, i hope you're enjoying your new heat pump installation.
all the best from Design Me A Heat Pump.

Rated 5 out of 5 stars

Martin knows what he's doing and he's a very nice man

Martin came out to help me with a smart thermostat that I was trying to install, a relatively small job that most people would turn down or give me a date 2 weeks away, but Martin came out the same day I'd been in contact. He looked at the electrics coming from my heat pump and quickly started to wire up the relay. Within an hour it was all done and he even helped me with a stuck valve. I feel really lucky to have come across Martin and had such a swift and efficient service. I was even more astonished by what he charged - lots of people would have charged a call out fee at twice the rate he charged for the whole job. (I'm autistic and physically disabled and this is often a cue for people to overcharge me.)
Martin knows his stuff and charges a very fair price, I can't recommend him highly enough.

17 October 2024
Unprompted review
Design Me A Heat Pump logo

Reply from Design Me A Heat Pump

Hi Rachel
Thank you so much for the lovely review, it was a pleasure to assist you with your thermostat, glad we got it sorted for you.
All the best
Martin

Rated 5 out of 5 stars

First class service from start to finish

Martin came to Bristol to help us design a new air source system, to replace our outdated set up. Offering advice along every step of the planning and installation elements, Martin was a source of knowledge and experience, giving us the right options available for our home. Martin worked efficiently and tidily during the 4 days on site and it was a pleasure having him visit us. His electrician Stuart, came for one day and again provided a top level service, along with some great humour too. So far so good, as we are very happy with the end result. We would highly recommend this company and will not have any issues in passing the contact numbers on to friends and family if they required services of this nature. Many thanks to Martin and Stuart.

20 September 2024
Unprompted review
Design Me A Heat Pump logo

Reply from Design Me A Heat Pump

Hi Neil & Rachael
Thank you so much for the lovely review, we really enjoyed your project, glad hear everything is working fine.
All the best.
Martin

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look