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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, modern design, and attractive appearance, often highlighting the realistic flame effects and customizable options. Many people are highly satisfied with the product's performance, noting its effectiveness in providing warmth and its quiet operation. The delivery service is frequently described as fast, prompt, and reliable, with items arriving in excellent condition. Reviewers also commend the company's customer service for being helpful, polite, and communicative, providing excellent support from initial inquiries to aftercare. However, some customers also noted issues with product functionality, such as thermostats or heating elements not working correctly. A few other people also felt that after-sales support was poor, citing difficulties with communication and resolution of problems. There were also occasional mentions of delayed deliveries and inadequate packaging for certain parts.

What people talk about most

Product

Consumers find products to be positive, often praising their sturdy build, aesthetic appeal, and realistic... See more

Quality

People report positive experiences with quality. Customers praise the sturdy build and outstanding quality of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and prompt delivery, with... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the first-class service and... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the excellent communication... See more

Based on these reviews

Rated 5 out of 5 stars

Incredible experience from start to finish ⭐️⭐️⭐️⭐️⭐️ our 3D firebox has transformed our living room and we have it on everyday. Watching movies with the fire is just amazing. Quality of firebox is ou... See more

Company replied

Rated 5 out of 5 stars

Looking for a heater for our lounge, relatives demonstrated their Warnë wall heater. We were ‘sold’ immediately and purchased our ‘fire’. We have owned the ‘fire’ for 14 months and are extremely sati... See more

Company replied

Rated 5 out of 5 stars

We love the 'magical' effect of our designer fire. The flames dance much a real fire but without any of the mess or hassle. The fire was super easy to install and has worked faultlessly. The fire came... See more

Company replied

Rated 5 out of 5 stars

Our order was delayed for a couple of weeks due to import problems at the port but we were kept well informed throughout and offered the possibility of cancellation if necessary. The fire has sin... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Fireplace Store

Written by the company

DesignerHeater.com is a UK-based brand specialising in premium electric and bioethanol fireplaces, designed to bring warmth, atmosphere, and refined style into modern living and commercial spaces. Our collections are carefully developed in-house, combining contemporary design with reliable performance to create statement pieces that elevate any interior. From sleek, minimalist electric fires to elegant bioethanol fireplaces, each product is crafted with attention to detail and a focus on quality materials, ensuring both visual impact and long-term durability. We believe that exceptional design should be accessible, which is why we are committed to offering high-quality fireplaces at a fair and competitive price point. By maintaining close control over our product range, we are able to deliver a balance of luxury aesthetics and dependable functionality that our customers can trust. At DesignerHeater.com, customer experience is as important as the products themselves. We aim to provide clear, knowledgeable guidance before purchase and responsive, reliable support afterwards. Whether you are enhancing a private home, retail space, or commercial environment, our goal is to make the process seamless from start to finish. As an independent and growing brand, we value transparency and continuous improvement. Customer feedback plays a vital role in shaping both our products and our service, helping us maintain the high standards we are known for.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

32 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great buy & excellent service.

We'd really researched for an ethonal fire ,as it's a big commitment.The fire was delivered very quick,easy to put together & very effective...we love it !It's quirky,& we have worked out how much ethonal we need to warm our room.

15 April 2026
Unprompted review
Designerheater logo

Reply from Designerheater

Hi Jonathan,

Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!

Best regards,
Marcus.
Wärme Designer Heaters

Rated 5 out of 5 stars

Great product

Great product, looks great works well, fantastic flame and bed effects.
Very fast delivery and very sturdy build. Highly recommended.
Bought for my summer house and looks great.

11 May 2025
Unprompted review
Designerheater logo

Reply from Designerheater

Hi Robin,

Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!

Best regards,
Marcus.
Wärme Designer Heaters

Rated 5 out of 5 stars

First Class ⭐️⭐️⭐️⭐️⭐️

Incredible experience from start to finish ⭐️⭐️⭐️⭐️⭐️ our 3D firebox has transformed our living room and we have it on everyday. Watching movies with the fire is just amazing. Quality of firebox is outstanding, quality of service and communication was first class. Thank you Warme, and we are recommending to all to get one! It’s the first thing visitors comment on when they walk into our home 🏡

5 April 2026
Unprompted review
Designerheater logo

Reply from Designerheater

Hi Kev,

Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!

Best regards,
Marcus.
Wärme Designer Heaters

Rated 5 out of 5 stars

Excellent Company to deal with

Ordering from this Company was very straight forward and easy. Communications were excellent. Delivery was quick and fire arrived in first class condition.

5 May 2025
Unprompted review
Designerheater logo

Reply from Designerheater

Hi Charles,

Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!

Best regards,
Marcus.
Wärme Designer Heaters

Rated 5 out of 5 stars

Would recommend, very happy

I have seen the poor reviews, and I'm a bit surprised and sorry that you've experienced that.
I am very impressed with our fireplace. It looks amazing and have had so many compliments and people asking where we got it from. It's so cosy in the dark, the flames look real, and we love the colour choices we can change it to. We had great communication, it was a good price, and I would certainly recommend them. We're very happy with it.

15 November 2025
Unprompted review
Designerheater logo

Reply from Designerheater

Hi Claire,

Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!

Best regards,
Marcus.
Wärme Designer Heaters

Rated 5 out of 5 stars

Looking for a heater for our lounge………

Looking for a heater for our lounge, relatives demonstrated their Warnë wall heater. We were ‘sold’ immediately and purchased our ‘fire’. We have owned the ‘fire’ for 14 months and are extremely satisfied with it. Very quiet in operation it puts out heat that is thermostatically controlled. Friends have commented that the ‘fire’ ‘looks great’ and noted its effectiveness in providing warmth.
We would definitely recommend Warnë products. Cheap to run and visually appealing for a very competitive price.

5 April 2026
Unprompted review
Designerheater logo

Reply from Designerheater

Hi Phil,

Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!

Best regards,
Marcus.
Wärme Designer Heaters

Rated 5 out of 5 stars

Love it

I had a few questions and these guys were so polite and helpful and answered them all. Ordering was super easy and my delivery came really quick. I love it, it looks really good and heats up super fast, there’s lots of options to choose from when changing the flame colour, the background colour etc. I am super happy with my purchase and would highly recommend the products

3 May 2025
Unprompted review
Designerheater logo

Reply from Designerheater

Hi Faz,

Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!

Best regards,
Marcus.
Wärme Designer Heaters

Rated 5 out of 5 stars

We love the 'magical' effect of our fire

We love the 'magical' effect of our designer fire. The flames dance much a real fire but without any of the mess or hassle. The fire was super easy to install and has worked faultlessly. The fire came well packaged and arrived promptly with all the necessary instructions for the simple install. We would definitely recommend this product for its exceptional quality and value.

30 September 2025
Unprompted review
Designerheater logo

Reply from Designerheater

Hi Ian,

Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!

Best regards,
Marcus.
Wärme Designer Heaters

Rated 5 out of 5 stars

I cant speak highly enough of their…

I cant speak highly enough of their products I have a 36" wide flame effect fire inset into fireplace, absolutely fantastic, so many different modes so attractive with 2 heat settings which has been used this winter in between central heating usage, perfect. Amazing products available and I found that also the cheapest product amongst their competitors also very well built product and easy to install. Delivered quickly and on time, would highly recommend

4 April 2026
Unprompted review
Designerheater logo

Reply from Designerheater

Hi Ray,

Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!

Best regards,
Marcus.
Wärme Designer Heaters

Rated 5 out of 5 stars

Absolutely love my new warme electric…

Absolutely love my new warme electric fire. The customer service from start to finish has been amazing.

23 March 2026
Unprompted review
Designerheater logo

Reply from Designerheater

Hi Gemma,

Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!

Best regards,
Marcus.
Wärme Designer Heaters

Rated 5 out of 5 stars

We ordered a beautiful fire.

We ordered a beautiful fire from here. Its really rice, exactly what I wanted.
The customer aftercare service was brilliant. I emailed them with a query about a part which wasnt in the box. And they sent the part out straight away. Definitely recommend.

5 September 2025
Unprompted review
Designerheater logo

Reply from Designerheater

Hi Christine,

Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!

Best regards,
Marcus.
Wärme Designer Heaters

Rated 5 out of 5 stars

Cosy firepod

Purchase a fire pod really pleased with it great price and really cosy in the conservatory have the doors opened leading into the kitchen don’t need the radiator on in the kitchen so warm easy to get to if if you have any issues with the company all my friends love it would highly recommend it

4 April 2026
Unprompted review
Designerheater logo

Reply from Designerheater

Hi Kevin,

Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!

Best regards,
Marcus.
Wärme Designer Heaters

Rated 5 out of 5 stars

Great service, great product.

Great service, great product and great communication. We are absolutely delighted with our Warme fire, it is exactly what we needed. Despite a slight delay in our order, the company kept us fully informed and then the fire arrived as when advised. The fire was easy to install and has a great range of settings. It looks great in situ and every visitor comments on how it is a great addition to the room. I would highly recommend the company and their products.

2 March 2026
Unprompted review
Designerheater logo

Reply from Designerheater

Hi John,

Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!

Best regards,
Marcus.
Wärme Designer Heaters

Rated 5 out of 5 stars

Good customer service, great product

There were a few delays with delivery but I was kept informed and when the product arrived I was very pleased with the quality. Good customer care and great product.

4 April 2025
Unprompted review
Designerheater logo

Reply from Designerheater

Hi Richard,

Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!

Best regards,
Marcus.
Wärme Designer Heaters

Rated 5 out of 5 stars

The company is so easy to deal with

The company is so easy to deal with, and our fire arrived when it said it would. We really love it and would definitely buy again.

4 April 2026
Unprompted review
Designerheater logo

Reply from Designerheater

Hi Mrs Croxford,

Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!

Best regards,
Marcus.
Wärme Designer Heaters

Rated 5 out of 5 stars

Excellent heaters

We have had three items from Warme including a firebox. Also we have friends who have purchased items on our recommendation The firebox looks great and works just as we hoped. Friends all think it cost a lot more than it did so we feel it is a win win all round. Company very helpful and delivery excellent. Can’t say enough good things about Warme heaters

3 April 2026
Unprompted review
Designerheater logo

Reply from Designerheater

Hi Laura,

Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!

Best regards,
Marcus.
Wärme Designer Heaters

Rated 5 out of 5 stars

Great choice.

Our order was delayed for a couple of weeks due to import problems at the port but we were kept well informed throughout and offered the possibility of cancellation if necessary.
The fire has since proved to be an invaluable addition to our media wall, giving adequate background heat when required but even without any heat, a satisfying, cosy glow to the room.
Easy to install.
Perfect size and appearance to complement our tv.
Thoroughly recommended.

9 December 2025
Unprompted review
Designerheater logo

Reply from Designerheater

Hi Chris,

Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!

Best regards,
Marcus.
Wärme Designer Heaters

Rated 5 out of 5 stars

From start to finish this company…

From start to finish this company nailed it !
Slight issue on unpacking fire (tiny mark)dealt with by a lovely friendly lady no ifs or buts & was sorted to our satisfaction during the phone call how refreshing is that.
Didn't expect the fire to be as good as it is for price we paid we are delighted with it

3 April 2026
Unprompted review
Designerheater logo

Reply from Designerheater

Hi Carolyn,

Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!

Best regards,
Marcus.
Wärme Designer Heaters

Rated 5 out of 5 stars

Our fire Box we received from Designer…

Our fire Box we received from Designer Heater .com is absolutely amazing
Delivery was within 2 days
Service was spot on

Highly recommended

11 August 2025
Unprompted review
Designerheater logo

Reply from Designerheater

Hi Mr Hickling,

Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!

Best regards,
Marcus.
Wärme Designer Heaters

Rated 5 out of 5 stars

Great Service

Great service from these easy to use website had no issues at all ,fire arrived very quickly and was well packaged. I did phone them to ask a question about the cable and they were so helpful.

3 December 2025
Unprompted review
Designerheater logo

Reply from Designerheater

Hi Keith,

Thank you so much for your kind words! We're thrilled to hear you're happy with your experience and truly appreciate your support. We look forward to serving you again in the future!

Best regards,
Marcus.
Wärme Designer Heaters

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