Design Bundles Reviews 

I’ve been with design bundles a few years now and always love to shop for fonts and things , the customer service is outstanding as usual, I live in the US and there a time difference of 5 hours and they are pretty fast to respond and resolve issues or just answer questions . I have to say best place ever for crafters or designers

I wanted to make sure I was not going to be working against other designers by misusing designs & not following licensing protocols. So, I reached out to Design Bundles support team and received a quick reply with plenty of information to verify what I was being told. And examples, too, for a clear picture of expectations. Perfect! Thank you!

This company has always offered amazing content and fair pricing. Always my goto when I need to find something for a project. Their customer service is outstanding and you feel like you're listened to and not getting an automated response. I appreciate this and I'll be doing business with them for years to come.

I've used Design Bundles for years now- Great designs and fast friendly response when I had a question! Ty!

I cancelled twice; they took the money twice. They hide the ability to cancel by manipulating the font colour, which is against WCAG standards and 100% will fail EAA 2025 not that they would care as they do not have an Accessibility Statement. Once the request to cancel is clicked, it returns 4 ‘Are you sure?’ offers, which are 90% off. They took money from my account; I do not have card details in their database alongside my account information, so they store that separately. Terms and Conditions are unclear, and there is no clear contact us, nor is there someone appointed at the business within the terms. EDIT: So I see you have only reached out here and not by email so: Hi Design Bundles,

I am writing to raise a formal complaint regarding the unauthorised charges made to my account despite multiple cancellation attempts.

I attempted to cancel my subscription twice, and on both occasions, your system deliberately obscured the cancellation pathway. Specifically:

The “Cancel” option is visually hidden via manipulated font colours, which fail basic WCAG 2.1 accessibility standards and would be non-compliant under the European Accessibility Act (EAA) 2025.

When accessed, the cancellation flow subjects users to four aggressive confirmation steps, including last-minute discount offers. This pattern is designed to create friction and deter cancellation.

Despite successful cancellation attempts, I have now been charged twice. Unfortunately, I don't store my payment details within my account, which means your system retains and processes sensitive payment information outside of the user-facing account environment, raising concerns over transparent data handling.

Additionally:

Your Terms and Conditions are unclear and do not mention an assigned business contact or DPO (Data Protection Officer).

Your site does not have an accessible ‘Contact Us’ method, which violates the minimum requirement for user redress under most consumer laws.

I require the following actions to be taken within five business days:

A full refund of all unauthorised charges (which you have made 2).

Written confirmation that my account and stored payment data have been permanently deleted.

A direct contact name/email for accountability and escalation purposes.

If I do not receive a satisfactory response, I will escalate this matter to the appropriate regulatory bodies, including the Information Commissioner’s Office (ICO) and relevant consumer protection authorities.

Please consider this a formal request under both UK GDPR and Consumer Rights legislation.

**The company issued a refund, but only contacted me through Trustpilot - the only reason I am bringing my review up is due to reconciliation and it's unfair to leave bad reviews linger but the website is not clear due to the colour of the writing on the cancellation and the background to it. It is supposed to be clearly defined so a user with poor sight could see it. This can be deceiving or feel slightly back-handed.

I was so surprised by the kindness of the support regarding my account during a medical situation where I could not visually access my acct. I was afraid I was going to lose the credits I had earned. George on the team was able to offer suggestions of how I could better manage my acct through this temporary need. I was able to pause my acct for a few months and not lose the credits I have gathered. So I could heal. He was so kind, courteous, quick and knowledgeable to resolve my issue. And of course the products are great on this site. Thank you more then words!

Excellent company, Beautiful designs and EXCELLENTcustomernsevice. THANK YOU

Great experience overall with this company!

When my download was slow (probably because of my connection) George helped me quickly and with great flexibility. I appreciate the support and will purchase again in the future.

I have been a member of Design Bundles for a while now. I love the design files and flexibility for use. And now with the DTF I love it even more. The response time when I have sent emails for any questions or verification has been within 24 hours. Great customer service all around.

Customer service at Design Bundle was really helpful, they sold all of my issues really quickly!

The customer service is excellent here at Design Bundles. Cleared up a problem I was having within a day. It wasn't even their problem, it was mine. lol. Thank you so much for the quick and friendly service!!

GOLD standard customer service. I needed to follow up with a canceled membership (not because of the quality/price, but we simply did not need this anymore), and I not only received immediate attention and correction, but kind and helpful service from George. Really impressed with how quickly and professionally this problem was resolved. They value your time, which is a sign of immense professionalism. Would highly recommend.

never buy from them, they took money out and i cancelled the trial before and they are not refunding me

Design Bundles provides excellent customer service! I had an issue with my order. George responded and took care of my issue right away. He was very professional and knowledgeable in his job. I'm a satisfied customer. Thank you!

Design bundles always has great customer service. I recently realized i had two accounts that i was purchasing from and they quickly merged them into one, making it easier to find all my designs and fonts in one account. When i come into an issue they always quickly resolve it for me. Great company!

I'd missed out on the dollar deals because the google calendar link didn't save the right time for my time zone. Design Bundles fixed me up in a jiffy and allowed me access. Quick response even for over here in NZ. Thanks Design Bundles!!

The Design Bundles team is friendly, quick to help, and even offer helpful suggestions!

Excellent customer service. Had to contact them when I couldn’t update my payment information. Very quick and helpful response.