Polite and informed sales team. Disappointed with the lowball estimate of our home value, which did not agree with anything we had. Including our July paid for Valuation, which was professionally done... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a new resident of Sun City, and I needed to find a credit union, so I went to Desert Financial. Destinee C. was the first person I spoke to regarding information on becaming a credit union m... See more
Company replied
Outstanding customer service, from the moment I walked in the door for the first time and every time after. Everyone makes banking at Desert Financial a real pleasure. All employees seem to be happy t... See more
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To be Frank , I have to say that my experience was really quite enjoyable.Your staff were more than simply pleasant and professional, they were down to Earth and likable. Also , I should like to say t... See more
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Company details
Written by the company
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Started by Arizonans, for Arizonans
Written by the company
- 85 years of service
- Desert Financial was founded in 1939 to serve our members and give back to our community.
- Founded by teachers
- Fifteen Valley educators pooled their money together – just $78.75 – to start our credit union.
- Mission-driven
- Our mission to share success and create exceptional experiences is why we do what we do.
- Committed to sharing success
- Sharing our financial success with our members, community and team is simply the right thing to do.
Contact info
United States
- (602) 433-7000
- desertfinancial.com
4.4
Excellent
321 reviews
Asks customers to review
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Reply from Desert Financial Credit Union
We're happy to hear that you found our team to be friendly. Thanks for the 5 stars, Norberto!
Reply from Desert Financial Credit Union
We're happy to hear that you had a great experience. Thank you for your positive feedback, Penny!
Last minute switch!
I switched lenders to DFCU at the last minute because they offered such a good program—0 down and 0 PMI (community heroes program). I’m so glad I did because they were able to close everything on time and get me qualified for a conventional loan at a much better interest rate than my previous lender (we were going to do an FHA). Such a blessing! Cory and Michelle were great to work with!
5 December 2025
Reply from Desert Financial Credit Union
We're so glad we could provide a better loan program and interest rate! It's great to hear the conventional loan worked out so well, and we appreciate you mentioning how smoothly the closing went. Thank you for sharing your positive experience!
First Visit
No wait. Representative was professional, personable and efficient. Branch Manager was courteous and welcoming. New branch location is beautiful.
22 December 2025
Reply from Desert Financial Credit Union
We're happy to hear that you found our team to be professional, personable, and efficient. Thanks for the 5 stars!
Always willing to help out ,when…
Always willing to help out ,when uncertain about my situation
16 December 2025
Reply from Desert Financial Credit Union
We appreciate you taking the time to leave us this great review, Dale! Thanks for choosing us as your financial partner.
I really like the fact that my branch…
I really like the fact that my branch is fully staffed with friendly people.
22 December 2025
Reply from Desert Financial Credit Union
We're glad you find our branch well-staffed with friendly people. Thank you for your positive feedback, William!
Polite and informed sales team
Polite and informed sales team. Disappointed with the lowball estimate of our home value, which did not agree with anything we had. Including our July paid for Valuation, which was professionally done.
22 December 2025
Reply from Desert Financial Credit Union
We appreciate your feedback and are glad you found our sales team polite and informed. We're sorry that our home value estimate didn't meet your expectations. Thanks for your honest review, Curtis!
Professional and knowledgeable bankers…
Professional and knowledgeable bankers made the experience a positive one!
16 December 2025
Reply from Desert Financial Credit Union
We're glad you had a positive experience with our team. Thank you for your valuable feedback and recognition, Robert!
Reply from Desert Financial Credit Union
Thanks for the 5-star review, Mike! We appreciate your feedback.
Reply from Desert Financial Credit Union
Thanks for the feedback! Glad you had a great experience with us.
Reply from Desert Financial Credit Union
We appreciate you taking the time to share your positive experience with us, Caden! Thanks for the review.
Reply from Desert Financial Credit Union
Thanks for the 5-star review, Wayne!
App is outdated and ATM locations are…
App is outdated and ATM locations are non existing. Only can withdraw from Desert Financial locations otherwise you get charged out of network transactions fee.
16 December 2025
Reply from Desert Financial Credit Union
We're sorry to hear that you've had issues with the app and ATM locations. We will consider your feedback as we work to improve our services. Thanks for your honest review!
Reply from Desert Financial Credit Union
Thanks for sharing your positive feedback, Susan!
Six days for a check to clear is…
Six days for a check to clear is ridiculous. I started a transfer last week, still hasn’t hit my bank and now cost me an overdraft
16 December 2025
Reply from Desert Financial Credit Union
We regret to hear about the delayed transfer and overdraft fee. We know this is frustrating. If you'd like to discuss your situation further, please give us a call at (602) 433-7000.
Great Credit Union
The personnel, from loan officers, to tellers and management, they are efficient and very helpful.
The fraud department is right on point, very quick to respond, checking to be sure the purchase was yours.
22 December 2025
Reply from Desert Financial Credit Union
We're happy to hear that you found our team to be efficient and helpful. Glad we could help!
The agent spoke clearly and acted…
The agent spoke clearly and acted quickly and professionally.
16 December 2025
Reply from Desert Financial Credit Union
We're glad you found our team to be clear, quick, and professional. Thank you for your positive feedback, Dan!
Reply from Desert Financial Credit Union
We're happy to hear that your experience was smooth and fast. Thanks for the 5 stars, Roland!
The great bank
The bank is good and hold and takes care of my money I can work worried free because ik I have a trust worthy bank to count on.
29 December 2025
Unprompted review
Reply from Desert Financial Credit Union
We're happy to hear that you feel secure with our services. It means a lot to us that you trust us to safeguard your finances and provide peace of mind.
My experience with the desert Financial…
My experience with the desert Financial I love the customer service. People are nice there and they help you out when you need the help and I really love it.
28 November 2025
Unprompted review
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